Course Title: Communicate and work effectively in health

Part A: Course Overview

Program: C4212 Certificate IV in Optical Dispensing

Course Title: Communicate and work effectively in health

Portfolio: SEH Portfolio Office

Nominal Hours: 20

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Code




Learning Mode

Teaching Period(s)


City Campus


155T Vocational Health and Sciences

Distance / Correspondence or Face-to-Face or Internet or Workplace

Term2 2009

Course Contact: Timothy Haigh

Course Contact Phone: +61 3 9925 4846

Course Contact Email:

Course Description

This unit of competency describes the skills and knowledge required to work effectively in a health setting with clients, staff, visitors, suppliers and others to meet established work requirements

Pre-requisite Courses and Assumed Knowledge and Capabilities


National Competency Codes and Titles

National Element Code & Title:

HLTHIR301A Communicate and work effectively in health


1. Work ethically

2. Communicate and work effectively in a health setting

3. Practise high standards of personal hygiene

4. Promote a positive approach to health

5. Maintain professional work standards

6. Work effectively in the health care system

7. Take responsibility for personal skill development

Learning Outcomes

Overview of Assessment

Assessment may consist of examinations, quizzes, practical demonstration, work based assessment or simulation, submission of your learning and assessment guide and assignments.