Course Title: Coordinate implementation of customer service strategies
Part A: Course Overview
Program: C4212 Certificate IV in Optical Dispensing
Course Title: Coordinate implementation of customer service strategies
Portfolio: SEH Portfolio Office
Nominal Hours: 40
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.Course Code |
Campus |
Career |
School |
Learning Mode |
Teaching Period(s) |
Course Contact: Timothy Haigh
Course Contact Phone: +61 3 9925 4846
Course Contact Email: timothy.haigh@rmit.edu.au
Course Description
This unit covers the skills and knowledge required to advise on, and carry out customer service strategies, and evaluate customer strategies on the basis of feedback and design strategies for improvement. This unit is related to BSBCMN310A Deliver and monitor a service to customers.
Pre-requisite Courses and Assumed Knowledge and Capabilities
None
National Competency Codes and Titles
National Element Code & Title: |
BSBCMN418A Address customer needs |
Elements: |
1. Advise on customer service needs 2. Support implementation of customer service strategies 3. Evaluate and report on customer service |
National Element Code & Title: |
BSBCMN410A Coordinate implementation of customer service strategies |
Learning Outcomes
Overview of Assessment
Assessment may consist of examinations, quizzes, practical demonstration, work based assessment or simulation, submission of your learning and assessment guide and assignments.