Course Title: Apply effective communication skills in nursing practice

Part A: Course Overview

Program: C4247 Certificate IV in Nursing (Enrolled/Division 2 nursing)

Course Title: Apply effective communication skills in nursing practice

Portfolio: SEH Portfolio Office

Nominal Hours: 40

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Code




Learning Mode

Teaching Period(s)


City Campus


155T Vocational Health and Sciences

Face-to-Face or Workplace

Term2 2009,
Term1 2010

Course Contact: City Bruce Killey/Bundoora Vivienne Decleva

Course Contact Phone: +61 3 9925 4809

Course Contact Email:

Course Description

This competency unit describes the skills and knowledge required for effective communication in complex communication situations and its application to nursing practice; the function and purpose of small groups; meeting procedures; and the dynamics of group work and evaluation as a tool for continuous improvement

Pre-requisite Courses and Assumed Knowledge and Capabilities

Not applicable

National Competency Codes and Titles

National Element Code & Title:

HLTEN502A Apply effective communication skills in nursing practice


HLTEN502A/01 Use effective communication skills in complex situations
HLTEN502A/02 Deliver complex information effectively
HLTEN502A/03 Identify and address actual and potential constraints to communication
HLTEN502A/04 Evaluate effectiveness of communication in complicated situations
HLTEN502A/05 Use information technology
HLTEN502A/06 Lead small group discussions
HLTEN502A/07 Give and receive feedback for performance improvement
HLTEN502A/08 Use the principles and processes of open disclosure effectively

Learning Outcomes

Overview of Assessment

Observation in the workplace with questioning to address appropriate application of knowledge.
Written tests/ assignments
Case study and scenario as a basis for discussion of issues and strategies to contribute to best practice.