Course Title: Determine and confirm client business expectations and needs

Part A: Course Overview

Program: C4293 Certificate IV in Information Technology (Networking)

Course Title: Determine and confirm client business expectations and needs

Portfolio: SEH Portfolio Office

Nominal Hours: 40

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Code




Learning Mode

Teaching Period(s)

Course Contact: Geoff Moss

Course Contact Phone: +61 3 9925 4852

Course Contact Email: email:

Course Description

This unit defines the competency required to determine client business requirements and verify the accuracy of the information gathered.

Pre-requisite Courses and Assumed Knowledge and Capabilities

Not Applicable

National Competency Codes and Titles

National Element Code & Title:

ICAA4041C Determine and confirm client business expectations and needs


1. Determine context of business need or problem

1.1 Establish the business problem to be investigated including determination of system boundaries, scope and the development methodology to be used
1.2 Choose information gathering method and develop questions appropriate to business problem
1.3 Develop objectives and identify expected outcomes to be achieved
1.4 Document the business problem
1.5 Submit documentation to appropriate person for substantiation

2. Gather information

2.1 Use chosen information gathering method to identify clients of the system and problems they encounter
2.2 Record client responses
2.3 Analyse gathered information to identify new system requirements and establish problem specifications
2.4 Document system requirements and problems

3. Confirm system specifications

3.1 Check documentation to ensure it meets client business needs
3.2 Submit documentation to the client for verification of accuracy and approval
3.3 Make changes to the documentation as necessary as indicated by the client
3.4 Submit documentation to client for final approval/sign-off

Learning Outcomes

Overview of Assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit.
Assessment must confirm sufficient knowledge of investigation, interview and documentation techniques, and the ability to produce a clear statement of business expectations and needs, including critical business requirements.

Assessment occurs throughout the program and includes learning and assessment activities conducted in the classroom, online and in the workplace giving you the opportunity to practice and be assessed on what you are learning in a work context. You must demonstrate an understanding of all elements of a particular competency to be deemed competent. Assessment methods have been designed to measure achievement of each competency in a flexible manner over a range of assessment tasks.

Assessment will incorporate a variety of methods including technical requirements, documentation, workplace activities, in class exercises, quizzes, practical problem solving exercises and presentations. Participants are advised that they are likely to be asked to personally demonstrate their assessment work to their teacher to ensure that the relevant competency standards are being met.

If you have a long term medical condition and/or disability it may be possible to negotiate to vary aspects of the learning or assessment methods. You can contact the program coordinator or the Disability Liaison Unit if you would like to find out more.