Course Title: Determine and confirm client business expectations and needs
Part A: Course Overview
Program: C4293 Certificate IV in Information Technology (Networking)
Course Title: Determine and confirm client business expectations and needs
Portfolio: SEH Portfolio Office
Nominal Hours: 40
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.Course Code |
Campus |
Career |
School |
Learning Mode |
Teaching Period(s) |
Course Contact: Geoff Moss
Course Contact Phone: +61 3 9925 4852
Course Contact Email: email: geoff.moss@rmit.edu.au
Course Description
This unit defines the competency required to determine client business requirements and verify the accuracy of the information gathered.
Pre-requisite Courses and Assumed Knowledge and Capabilities
Not Applicable
National Competency Codes and Titles
National Element Code & Title: |
ICAA4041C Determine and confirm client business expectations and needs |
Elements: |
1. Determine context of business need or problem 1.1 Establish the business problem to be investigated including determination of system boundaries, scope and the development methodology to be used 2. Gather information 2.1 Use chosen information gathering method to identify clients of the system and problems they encounter 3. Confirm system specifications 3.1 Check documentation to ensure it meets client business needs |
Learning Outcomes
Overview of Assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit.
Assessment must confirm sufficient knowledge of investigation, interview and documentation techniques, and the ability to produce a clear statement of business expectations and needs, including critical business requirements.
Assessment occurs throughout the program and includes learning and assessment activities conducted in the classroom, online and in the workplace giving you the opportunity to practice and be assessed on what you are learning in a work context. You must demonstrate an understanding of all elements of a particular competency to be deemed competent. Assessment methods have been designed to measure achievement of each competency in a flexible manner over a range of assessment tasks.
Assessment will incorporate a variety of methods including technical requirements, documentation, workplace activities, in class exercises, quizzes, practical problem solving exercises and presentations. Participants are advised that they are likely to be asked to personally demonstrate their assessment work to their teacher to ensure that the relevant competency standards are being met.
If you have a long term medical condition and/or disability it may be possible to negotiate to vary aspects of the learning or assessment methods. You can contact the program coordinator or the Disability Liaison Unit if you would like to find out more.