Course Title: Support system software

Part A: Course Overview

Program: C4293 Certificate IV in Information Technology (Networking)

Course Title: Support system software

Portfolio: SEH Portfolio Office

Nominal Hours: 50

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Code




Learning Mode

Teaching Period(s)


City Campus


155T Vocational Health and Sciences

Distance / Correspondence or Face-to-Face or Internet or Workplace

Term2 2011

Course Contact: Geoff Moss

Course Contact Phone: +61 3 9925 4852

Course Contact Email:

Course Description

This unit defines the competency required to operate and support system software.

Pre-requisite Courses and Assumed Knowledge and Capabilities

The following unit is a prerequisite for this competency:
• ICAI3020A - Install and optimise operating system software.

National Competency Codes and Titles

National Element Code & Title:

ICAS4127B Support system software


1. Maintain system software

1.1 Evaluate system effectiveness against organisational requirements and benchmarks, to determine if maintenance activities should be commenced
1.2 Use system utilisation, file and disk structure, performance reports and files to identify peak periods and possible performance problems
1.3 Monitor system data levels to determine whether system performance is consistent with predetermined standards
1.4 Troubleshoot the system, if required, with appropriate system tools
1.5 Monitor and retune the system, where applicable, to improve performance

2. Set up and manage the system files

2.1 Evaluate system requirements and monitor the appropriateness of file and folder structures
2.2 Use the appropriate administration and tools to create file and folder structures
2.3 Set security, access and sharing of file system to meet requirements
2.4 Identify the virus protection requirements of the network in line with policies and organisational requirements
2.5 Scan the system for viruses and remove detected viruses
2.6 Test the file system to ensure that appropriate access is available to the user groups
2.7 Ensure log-on scripts and custom written utilities and programs conform to organisational guidelines for simple programming constructs
2.8 Document the file system created in accordance with organisational guidelines

3. Monitor and manage system usage and security

3.1 Monitor user access against user access levels
3.2 Review security requirements for user and data to be stored on network
3.3 Determine risks that data is exposed to, and formulate appropriate prevention and recovery processes
3.4 Implement a system to provide back-up and to restore services in the event of a disaster
3.5 Document disaster recovery procedures

4. Carry out system back up

4.1 Confirm the back-up schedule meets organisational requirements
4.2 Ensure system back-ups are completed according to organisational, scheduling and system requirements
4.3 Ensure that a secure off-site location for the storage of back-up media is provided and used
4.4 Ensure system back-ups are recorded according to organisational requirements

5. Maintain system software

5.1 Ensure system restores are completed when required for system recovery or testing according to organisational guidelines
5.2 Optimise the restored system according to organisational requirements
5.3 Ensure system restores are documented according to organisational requirements

Learning Outcomes

Overview of Assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit. 
Assessment must confirm the ability to monitor and maintain system software performance according to vendor and organisational benchmarks utilising a wide range of features and system tools.

Assessment occurs throughout the program and includes learning and assessment activities conducted in the classroom, online and in the workplace giving you the opportunity to practice and be assessed on what you are learning in a work context. You must demonstrate an understanding of all elements of a particular competency to be deemed competent. Assessment methods have been designed to measure achievement of each competency in a flexible manner over a range of assessment tasks.

Assessment will incorporate a variety of methods including technical requirements, documentation, workplace activities, in class exercises, quizzes, practical problem solving exercises and presentations. Participants are advised that they are likely to be asked to personally demonstrate their assessment work to their teacher to ensure that the relevant competency standards are being met.

If you have a long term medical condition and/or disability it may be possible to negotiate to vary aspects of the learning or assessment methods. You can contact the program coordinator or the Disability Liaison Unit if you would like to find out more.