Course Title: Install software to networked computers

Part B: Course Detail

Teaching Period: Term1 2012

Course Code: COSC5432C

Course Title: Install software to networked computers

School: 155T Vocational Health and Sciences

Campus: City Campus

Program: C4293 - Certificate IV in Information Technology (Networking)

Course Contact: Geoff Moss

Course Contact Phone: +61 3 9925 4852

Course Contact Email: geoff.moss@rmit.edu.au


Name and Contact Details of All Other Relevant Staff

Teacher: Chelton Evens
Email: chelton.evens@rmit.edu.au

Nominal Hours: 40

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

Not Applicable

Course Description

This unit defines the competency required to plan, manage and support the installation of new or upgrade software to networked computers according to vendor and organisation specifications.


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

ICAI4030B Install software to networked computers

Element:

1. Determine software requirements

1.1 Identify, clarify and organise software requirements following specified guidelines
1.2 Evaluate requirements in line with existing application, operating system, organisational guidelines, corporate purchasing, licensing arrangements and budget

Performance Criteria:

1.1 Identify, clarify and organise software requirements following specified guidelines
1.2 Evaluate requirements in line with existing application, operating system, organisational guidelines, corporate purchasing, licensing arrangements and budget

Element:

2. Obtain software

2.1 Contact relevant vendors to obtain technical specifications for required software
2.2 Assess the options and provide recommendations to appropriate person for final analysis
2.3 Determine and record relevant licensing requirements and security issues

Performance Criteria:

2.1 Contact relevant vendors to obtain technical specifications for required software
2.2 Assess the options and provide recommendations to appropriate person for final analysis
2.3 Determine and record relevant licensing requirements and security issues

Element:

3. Install software

3.1 Develop plans, with prioritised tasks and contingency arrangements, for the installation of the selected software to network and networked computers with minimum disruption to client, including the management of existing data
3.2 Install and configure the software in accordance with installation procedures, organisational guidelines and plans
3.3 Test the installed software and system for error-free performance, identifying and resolving problems
3.4 Document the installation and configuration process according to organisational guidelines
3.5 Store the software licences and manuals according to organisational guidelines

Performance Criteria:

3.1 Develop plans, with prioritised tasks and contingency arrangements, for the installation of the selected software to network and networked computers with minimum disruption to client, including the management of existing data
3.2 Install and configure the software in accordance with installation procedures, organisational guidelines and plans
3.3 Test the installed software and system for error-free performance, identifying and resolving problems
3.4 Document the installation and configuration process according to organisational guidelines
3.5 Store the software licences and manuals according to organisational guidelines

Element:

4. Determine and provide instruction and support

4.1 Identify and document the client instruction requirements
4.2 Undertake one-to-one instruction with the client or user in a manner suitable to the audience
4.3 Refer group training requirements to the appropriate person
4.4 Gather and evaluate client and user feedback to ensure training and support requirements are met

Performance Criteria:

4.1 Identify and document the client instruction requirements
4.2 Undertake one-to-one instruction with the client or user in a manner suitable to the audience
4.3 Refer group training requirements to the appropriate person
4.4 Gather and evaluate client and user feedback to ensure training and support requirements are met


Learning Outcomes



Details of Learning Activities

Mode of delivery can include online, classroom and workplace learning.
You will participate in learning activities such as:

• Collaborative classroom activities
• Peer interaction
• Simulations
• Accessing and researching information on-line
• Workplace activities

Activities in this course are aimed at allowing the student to deploy software to networked computers with minimum disruption. Students will also gain knowledge on how to communicate effectivly with clients to instruct them on using the software.


Teaching Schedule

 

WeeksContentPractical Excercises
1
  • Introduction
  • Identify software
Research and identify software required
2
  • Developing a plan
Develop a plan
3
  • Installing software
  • Documentation
Installing software, documentation
4
  • Providing support
Provide support and sign off


Learning Resources

Prescribed Texts


References


Other Resources


Overview of Assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit.
Assessment must confirm the ability to ascertain and meet client requirements for installation and upgrade of software.
Assessment must confirm the ability to plan, manage and support the installation of software to networked computers and to sustain network performance according to organisational and technical specifications. Installation and upgrade of software must be across a variety of situations and include unexpected contingencies.

Assessment occurs throughout the program and includes learning and assessment activities conducted in the classroom, online and in the workplace giving you the opportunity to practice and be assessed on what you are learning in a work context. You must demonstrate an understanding of all elements of a particular competency to be deemed competent. Assessment methods have been designed to measure achievement of each competency in a flexible manner over a range of assessment tasks.

Assessment will incorporate a variety of methods including technical requirements, documentation, workplace activities, in class exercises, quizzes, practical problem solving exercises and presentations. Participants are advised that they are likely to be asked to personally demonstrate their assessment work to their teacher to ensure that the relevant competency standards are being met.

If you have a long term medical condition and/or disability it may be possible to negotiate to vary aspects of the learning or assessment methods. You can contact the program coordinator or the Disability Liaison Unit if you would like to find out more.


Assessment Tasks

Skills Based Assessments:
These assessments can be done either at RMIT or at the workplace, providing appropriate equipment is available.
Students must demonstrate they are competent in each of the following areas in order to complete the course satisfactorily.

Skills required to be demonstrated:
• Select appropriate software according to organisational/teachers requirements
• Develop a plan to minimise disruption to client prior to software installation
• Install and test software to ensure it is running correctly as outlined by your teacher/organisation. Document the installation.
• Document client instruction requirements. Demonstrate use of software one–on-one with client.


Assessment Matrix

ElementAssignmentPractical TasksIn Class/Work ObservationIn Class TestingIndividual and Group Discussion
1.1 XXXX
1.2 XXXX
2.1 XXX 
2.2 XXXX
2.3 XXXX
3.1 XXX 
3.2 XXX 
3.3 XXX 
3.4 XXX 
3.5 XXXX
4.1 XXXX
4.2 XXXX
4.3 XXXX
4.4 xXXX

Course Overview: Access Course Overview