Course Title: Address customer needs
Part A: Course Overview
Program: C4318 Certificate IV in Optical Dispensing
Course Title: Address customer needs
Portfolio: SEH Portfolio Office
Nominal Hours: 50
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.Course Code |
Campus |
Career |
School |
Learning Mode |
Teaching Period(s) |
MKTG7866C |
City Campus |
TAFE |
155T Vocational Health and Sciences |
Distance / Correspondence or Face-to-Face or Internet or Workplace |
Term1 2015, Term1 2016 |
Course Contact: Jade Cusworth
Course Contact Phone: +61 3 9925 8382
Course Contact Email: jade.cusworth@rmit.edu.au
Course Description
This unit describes the performance outcomes, skills and knowledge required to manage the ongoing relationship with a customer.
Pre-requisite Courses and Assumed Knowledge and Capabilities
This course is delivered concurrently with the following courses:
- BSBCUS401B Coordinate implementation of customer service strategies
- BSBCUS301B Deliver and monitor a service to customers
National Competency Codes and Titles
National Element Code & Title: |
BSBCUS402B Address customer needs |
Elements: |
1. Assist customer articulate needs 2. Satisfy complex customer needs 3. Manage networks to ensure customer needs are addressed |
Learning Outcomes
Overview of Assessment
Assessment may consist of examinations, quizzes, practical demonstration, work-based assessment or simulation, assignments and submission of your learning and assessment guide (workplace evidence portfolio).