Course Title: Communicate and work effectively in health

Part B: Course Detail

Teaching Period: Term1 2015

Course Code: EMPL7049C

Course Title: Communicate and work effectively in health

School: 155T Vocational Health and Sciences

Campus: City Campus

Program: C4318 - Certificate IV in Optical Dispensing

Course Contact: Jade Cusworth

Course Contact Phone: +61 3 9925 8382

Course Contact Email:

Name and Contact Details of All Other Relevant Staff

 Timothy Haigh

+61 3 9925 4846

Leigh Robinson

+61 3 9925 4398

Ralph Richter

+61 3 9925 4783

Ludmila Keightley

+61 3 9925 4722       

Nominal Hours: 20

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

This course is delivered concurrently with the following courses:

  • SIRXSLS001A Sell products and services
  • HLTCOM301C Provide specific information to clients

Course Description

This course describes the skills and knowledge required to work effectively in a health setting with clients, staff, visitors, suppliers and others to meet established work requirements.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

HLTHIR301C Communicate and work effectively in health


1. Work ethically

Performance Criteria:

1.1 Follow ethical guidelines in decision-making in all work undertaken in the health setting with awareness of potential ethical complexity in own work role
1.2 Reflect understanding and compliance with the principles of duty of care and legal responsibilities in all work undertaken
1.3 Refer any breach or non adherence to standard procedures or adverse event to appropriate personnel
1.4 Maintain confidentiality of any client matter in line with organisation policy and procedure
1.5 Show respect for rights and responsibilities of others through considered application of work practices
1.6 Reflect current working knowledge and understanding of employee and employer rights and responsibilities in all work undertaken
1.7 Recognise, avoid and/or address any conflict of interest


2. Communicate effectively in a health setting

Performance Criteria:

2.1 Develop, review and revise personal skills in communication as an ongoing priority to address organisation standards
2.2 Exercise caution in communicating personal information by oral and written means to ensure confidentiality of client and staff matters
2.3 Routinely apply workplace protocols and procedures in all workplace communication to support accuracy and understanding of information provided and received
2.4 Recognise individual and cultural differences and make any adjustments needed to facilitate the achievement of identified outcomes
2.5 Conduct interpersonal communication with clients and colleagues in a manner that enhances a client-centred approach to health care consistent with organisation standards
2.6 Take appropriate measures to resolve conflict and interpersonal differences in the workplace


3. Practise high standards of personal hygiene

Performance Criteria:

3.1 Maintain personal hygiene with an understanding of risks associated with contamination and infection in a health setting
3.2 Wear personal protective equipment correctly according to organisation requirements
3.3 Safely dispose of infectious and/or hazardous waste material according to waste management policy and procedures
3.4 Report or initiate action within own area of responsibility to redress any potential workplace hazards


4. Promote a positive approach to health

Performance Criteria:

4.1 Clarify components of own role that contribute to maintaining an effective and client-centred approach to health
4.2 Promote an approach in which clients are included in shared decision-making as partners in health care where appropriate
4.3 Contribute to a workplace culture of promoting good health by sharing health information in line with organisation policy
4.4 Focus on preventing ill health and minimising risk in the workplace


5. Maintain professional work standards

Performance Criteria:

5.1 Identify relevant organisation policies and procedures relating to awards, standards and legislative requirements of own work role and clarify any uncertainties with appropriate personnel
5.2 Contribute to identifying and implementing improved work practices
5.3 Comply with relevant accreditation standards applying to work undertaken
5.4 Reflect understanding and focus on achieving organisation goals and objectives in all work undertaken
5.5 Respond positively to changes to improve work practices and procedures in accordance with organisation requirements
5.6 Identify and report issues requiring mandatory notification to supervisor and/or appropriate authority


6. Work effectively within the health care system

Performance Criteria:

6.1 Demonstrate respect for workers from different sectors and levels of the industry
6.2 Work with awareness of the roles of various organisations in the health care system in Australia
6.3 Maintain awareness of current issues influencing health care, including health issues for Indigenous Australians


7. Take responsibility for personal skill development

Performance Criteria:

7.1 Seek advice from appropriate persons on areas for skills/knowledge development
7.2 Identify options for accessing relevant skill development opportunities and initiate action in consultation with manager
7.3 Undertake designated skill/knowledge development and maintenance activities of the organisation including induction training
7.4 Identify and prioritise personal work goals in accordance with organisation requirements

Learning Outcomes

Details of Learning Activities

• Read topic one in the Learner Guide: HLTHIR301C. Upon completion of topic one complete the self-assessment checklist from the learner guide. Once you have done this progress to the next topic and continue until all topics are completed.
• Once you have read all of the topics and completed the self-assessments you are ready to do the online self-assessment task. The self-assessment will check your level of understanding of the unit and provide you with some feedback.
• Refer to Evidence Portfolio Items 1.1-1.7, 2.1, 3.1-3.3, 4.1-4.3 and 5.1-5.7 . Familiarise yourself with the content.

A combination of activities will support students learning in this course, such as:
• Face to face and or online lectures to cover theoretical and practical concepts for each topic in the course
• Students will learn to apply their skills and knowledge to work integrated learning (WIL), during simulations and classroom based learning
• Observations of performance in the workplace and industry placement or simulated environment will be a valuable part of your learning experience
• Tutorial activities (individually and in teams) to discuss, debate, critique and consolidate your ideas and extend your understanding around key concepts within specific topics
• Online discussion and activities support you to collaborate with other students in your course and debate and debate and discuss ideas
• Self directed study time to enhance and strengthen your knowledge and understanding of theoretical concepts
• To further facilitate learning, students are strongly encouraged to use a range of communication tools between themselves and their course instructor as well as between themselves and fellow students by using the online learning platform 

Teaching Schedule

• Students who come for blocks of learning at RMIT City campus will be required to attend 2. Dates for your group will be posted on Blackboard
• Students who are part of the Full Time Program will attend class Tuesday to Thursday. 
Students who form part of the SpecSavers group are required to attend the appropriate Cluster as advised on Blackboard.

Week startingTuesdayWednesdayThursday


Topic 1: Work ethically
Topic 2: Communicate effectively in a health setting
Topic 3: Practice high standards of personal hygiene
Topic 4: Promote a positive approach to health
Topic 5: Maintain professional work standards
Topic 6: Application and demonstration


Learning Resources

Prescribed Texts

No prescribed text


Learner Guide: HLTHIR301C Communicate and work effectively in health

Other Resources

• Evidence Portfolio Year 1
• Learner Guide HLTHIR301C Communicate and work effectively in health
• PowerPoint Summary
• Additional learning materials available through Learning Hub
• RMIT Library (

Students should also make note of the Student Services and Study and Learning Centre that are available to all enrolled students (

Overview of Assessment

Assessment may consist of examinations, quizzes, practical demonstration, work based assessment or simulation, assignments and submission of learning and assessment guide (workplace evidence portfolio).

Assessment Tasks

Before attempting any of the assessment tasks below, ensure that you agree will all self-assessment checklists in the learner guide and that you have completed the online self assessment quiz.
1. Complete online test titled HLTHIR301C Formal Quiz. This test consists of completing a series of 10 online questions. These questions may consist of true or false, multiple choice or short answer questions. In order to pass you need to correctly answer seven or more questions (7 out of 10) You must complete the quiz by the date publish on Blackboard.
2. Refer to your Evidence Portfolio and carefully read and complete Items 1.1-1.7, 2.1, 3.1-3.3, 4.1-4.3 AND 5.1-5.7. An RMIT University assessor will assess you on these items during a work-based assessment and during your compulsory attendance in Year 1. In addition your work assessor will include a range of verbal questions to ask during these assessments. An RMIT University assessor will talk to your employer to discuss your progress and development of workplace skills. You must complete these Evidence Portfolio Items by the date published on Blackboard.
3. You will be required to complete a 90 minute closed book Exam 2. It will consist of short answer, multiple choice and labelling diagrams. Please note that this Exam will cover HLTOPD407C, HLTOPD403C, SIRXSLS001A, HLTCOM301C, HLTHIR301C, HLTCOM405D the date for this exam will be published on Blackboard

Assessment dues dates for your group will be posted on Blackboard
Please note that you will need to demonstrate competency in all these assessments tasks in order to achieve competency for this unit.

Assessment Matrix

Course Overview: Access Course Overview