Course Title: Allocate treatment appointments according to priority
Part B: Course Detail
Teaching Period: Term2 2013
Course Code: DENT5833C
Course Title: Allocate treatment appointments according to priority
School: 155T Vocational Health and Sciences
Campus: City Campus
Program: C4320 - Certificate IV in Dental Assisting
Course Contact: Ms. Suzanne Dellas fatone
Course Contact Phone: +61 3 9341 1406
Course Contact Email: sue.fatone@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Nominal Hours: 10
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
This unit must be assessed after successful achievement of pre-requisites:
HLTAMBFC301D Communicate with clients and colleagues to support health care
HLTFA311A Apply first aid
Course Description
This unit of competency describes the skills and knowledge required for a dental assistant to provide an effective and efficient triaging service for clients seeking emergency dental care
All procedures are carried out in accordance with occupational health and safety policies and procedures, current infection control guidelines, Australian and New Zealand Standards, State/Territory legislative requirements and organisation policy
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
HLTDA416C Allocate treatment appointments according to priority |
Element: |
Communicate options available to clients and carers |
Performance Criteria: |
1.1 Actively encourage clients to provide complete information without embarrassment or hesitation
|
Element: |
Establish priority level of care |
Performance Criteria: |
2.1 Advise immediately operator or an appropriate person if a client may be at risk
|
Element: |
Obtain and record client data |
Performance Criteria: |
3.1 Assist with the management of client expectations regarding waiting times for emergency care
|
Learning Outcomes
1.1 Actively encourage clients to provide complete information without embarrassment or hesitation
1.2 Record relevant information accurately and legibly
1.3 Assist clients and/or carers to complete data forms as required
1.4 Check accuracy of information with the client or where appropriate carer/guardian
1.5 Collate charts and records for operator
1.6 Maintain client confidentiality
2.1 Advise immediately operator or an appropriate person if a client may be at risk
2.2 Advance the level of priority for clients who require immediate attention
2.3 Identify clients who are given priority but do not require referral to an oral surgeon or other hospital specialist
2.4 Identify clients who present with pain but do have a risk of serious medical or dental complication
3.1 Assist with the management of client expectations regarding waiting times for emergency care
3.2 Manage questions in relation to the emergency visit
3.3 Provide guidance to clients who are not in pain and present for non-urgent treatment
3.4 Facilitate alternative non-urgent dental services
Details of Learning Activities
Facilitator leads class discussion and class activities based on the student’s clinical experience based on the following topics.
Topic 1: General Principles of Triage.
What is Triage?
Triage Assessment.
Safety at Triage.
Dental Triage Treatment.
Australian Triage Scale: Descriptors for Categories
Re-Triage and Medical Emergency
Topic 2: Effective Triage Communication
Patients code of behaviour
Communication and managing stress
Management General of Triage patients and dental practice resources
Topic 3: Types of Dental Trauma
Dental Pain
Mucosal lesions
Swelling
Dental Abscess
Unable to open mouth
Bleeding
Dental Infections
Surgical Complications
Fractured Teeth
Avulsed Teeth
Maxillofacial Trauma
Topic 4: Types of Dental Triage Patients
Children.
Medically comprised patients.
Socially compromised patients.
Elderly.
Victims of assault.
Motor car/Motor bike casualties.
Topic 5. Triage Assessment.
Step 1: Identify the dental problem.
Step 2: Put the emergency plan into action.
Topic 6: Patient Triage Records
Patient Record (computerised and or paperbased)
Health problems
Teaching Schedule
Attendance as per Certificate IV timetable
Learning Resources
Prescribed Texts
There are no prescribed textbooks. |
References
Bird, D., Robinson, D. (2012) Modern Dental Assisting 10th Ed. W.B. Saunders, Sydney. |
Other Resources
APAN - Group - Application Navigation: https://community.apan.org/es/p/whix08.aspx/
Calling Triple Zero: http://www.ambulance.vic.gov.au/Education/Calling-Triple-0/Calling-Triple-0.html/
Clinical Pathway:Approach To The Patient With Dental Trauma http://www.ebmedicine.net/topics.php?paction=showTopicSeg&topic_id=32&seg_id=606\
Dental Emergencies & Trauma http://www.exodontia.info/DentalTrauma.html\
Dental Trauma Animation Video http://www.yourpracticeonline.com.au/dental-trauma-video.html\
Emergency Dental Management Online: http://www.edmo.net.au/index.aspx\
Guidelines for Triage Education and Practice: http://www.sgnor.ch/uploads/tx_frptaggeddownloads/edupack_Triage_ATS.pdf\
Review of the Dental Trauma Guide; an interactive guide to evidence-based trauma management
http://www.nature.com/ebd/journal/v12/n4/fig_tab/6400830f3.html\
The Facial Surgery: http://www.thefacialsurgery.com/photogallery.html\
Virtual Ambulance Tour: http://www.ambulance.vic.gov.au/Education/Interactive-Activities.html\
Overview of Assessment
Assessment will include demonstration of underpinning knowledge, and skills; assessment activities may include written work and third party report.
Assessment Tasks
To successfully complete the unit of competency the student must complete and submit the following:
Self-assessment form
Third Party Evidence form completed by the Workplace Supervisor
Case Study
A NYC (Not Yet Competent) result is managed as follows:
The marked coversheet will provide the student on what questions are deemed not yet competent.
The student may make an appointmtet with the Program Coordinator to discuss the result and the re-enrolment process
Assessment Matrix
Other Information
Please Note: Students may apply for, "Special Consideration" or an "Extension of Seven Days" (as per information provided in the Student Handbook) via the RMIT Website http://www.rmit.edu.au/students/specialconsideration\ where they believe factors beyond their control have affected their academic performance.
Special consideration must be lodged prior to or within 48 hours of the scheduled assessment time or assessment submission date. Special consideration is not granted automatically on application.
Application for extension of time for submission of work (where the assessment tasks will be submitted within seven days
Course Overview: Access Course Overview