Course Title: Conduct on-site supervision of building and construction projects

Part A: Course Overview

Program: C4338 Certificate IV in Plumbing and Services

Course Title: Conduct on-site supervision of building and construction projects

Portfolio: SEH Portfolio Office

Nominal Hours: 40

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Code

Campus

Career

School

Learning Mode

Teaching Period(s)


Course Contact: Program Manager

Course Contact Phone: +61 3 99254468

Course Contact Email: engineering-tafe@rmit.edu.au



Course Description

This unit describes the performance outcomes, skills and knowledge required to identify customer needs and monitor service provided to customers. Operators may exercise discretion and judgement using appropriate theoretical knowledge of customer service to provide technical advice and support to customers over either a short or long term interaction.
 

Pre-requisite Courses and Assumed Knowledge and Capabilities

nil



National Competency Codes and Titles

National Element Code & Title:

CPCCBC4008B Conduct on-site supervision of building and construction projects

Elements:

1. Supervise the administration of claims and payment processes.

2. Deliver a service to customers

3. Monitor and report on service delivery


Learning Outcomes

Refer to outcomes


Overview of Assessment

Assessment may incorporate a variety of methods including written/oral activities and demonstration of practical skills to the relevant industry standards. Participants are advised that they are likely to be asked to personally demonstrate their assessment activities to their teacher/assessor. Feedback will be provided throughout the course.