Course Title: Work with diverse people

Part B: Course Detail

Teaching Period: Term1 2017

Course Code: GEDU6090C

Course Title: Work with diverse people

School: 360T Education

Campus: Brunswick Campus

Program: C4349 - Certificate IV in Education Support

Course Contact: Soosan Kian

Course Contact Phone: +61 3 9925 9494

Course Contact Email:

Name and Contact Details of All Other Relevant Staff

Jacqueline Rumble 

Lydia Burns

Nominal Hours: 40

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

No specific pre-requisite and co-requisite.

Course Description

This unit focuses on the skills and knowledge required to work respectfully with people from diverse social and cultural groups and situations, including Aboriginal and/or Torres Strait Islander people.


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCDIV001 Work with diverse people


1. Reflect on own perspectives

Performance Criteria:

1.1 Identify and reflect on own social and cultural perspectives and biases 1.2 Work with awareness of own limitations in self and social awareness 1.3 Use reflection to support own ability to work inclusively and with understanding of others 1.4 Identify and act on ways to improve own self and social awareness


2. Appreciate diversity and inclusiveness, and their benefits

Performance Criteria:

2.1 Value and respect diversity and inclusiveness across all areas of work 2.2 Contribute to the development of work place and professional relationships based on appreciation of diversity and inclusiveness 2.3 Use work practices that make environments safe for all


3. Communicate with people from diverse backgrounds and situations

Performance Criteria:

3.1 Show respect for diversity in communication with all people 3.2 Use verbal and non-verbal communication constructively to establish, develop and maintain effective relationships, mutual trust and confidence 3.3 Where a language barrier exists, use effective strategies to communicate in the most efficient way possible 3.4 Seek assistance from interpreters or other persons according to communication needs


4. Promote understanding across diverse groups

Performance Criteria:

4.1 Identify issues that may cause communication misunderstandings or other difficulties 4.2 Where difficulties or misunderstandings occur, consider the impact of social and cultural diversity 4.3 Make an effort to sensitively resolve differences, taking account of diversity considerations 4.4 Address any difficulties with appropriate people and seek assistance when required

Learning Outcomes

This unit develops the skills and knowledge required to work respectfully with people from diverse social and cultural groups and situations, including Aboriginal and/or Torres Strait Islander people.

Details of Learning Activities

This unit is part of Certificate IV in Education Support program. You will study this unit with other units on the same day. Your program consists of face to face teaching, Unsupervised Directed Study and you are required to participate in compulsory work placement. It is strongly advised you attend all sessions in order to engage in the required learning activities, ensuring the maximum opportunity to gain the competency. You are not required to attend to complete Unsupervised Directed Study, however you are expected to complete the work given and will at times be required to show evidence the work has been completed. Your Unsupervised Directed Study will be posted on Blackboard.

 The student learning experience will be facilitated through participation in a range of activities: 
• Work Placement
• Group discussion 
• Research assignments
• Guest speakers
• Oral and/or written questions on "What if?" scenarios
• Realistic simulations and role play
• Practical demonstrations and direct observation of actual work and simulated work practice
• Oral Presentations
• Individual and group projects - Completing the projects will include negotiated independent study time and practical work relevant to the unit of competency.

Teaching Schedule

This unit will be delivered weekly.

Please note: While your teacher will cover all the material in this schedule, the weekly order is subject to change depending on class needs and availability of speakers and resources. Should the teaching schedule change students will be advised via blackboard.
Library Orientation & an RMIT Online Systems Information Session will be scheduled during the first two weeks of your program. Information about student services, rights and responsibilities is contained in your student diary.

Teaching Schedule   CHCDIVOO1  Work with diverse people



CHCDIVOO1  Work with diverse people


 CHCDIV001 Elements


Cultural Perspectives

Working with diversity

Human Rights




Cultural Perspectives

 Key areas of diversity and their characteristics





Cultural Perspectives

1, 2



Appreciating diversity and inclusiveness

 Cultural awareness




Appreciating diversity and inclusiveness

Cultural competence

Cultural safety





Communicating with people from diverse backgrounds





Communicating with people from diverse backgrounds

Cultural competence, Cultural safety






Promote understanding across diverse groups

Assessment Task 1:  Cross cultural exchange and reflection




Promote understanding across diverse groups




Promote understanding across diverse groups




Marginalised Diversity





Marginalised Diversity

Assessment Task Two: Q&A Diversity and Cultural Safety

Assessment Task Three: Observation/Demonstration in workplacement (Week 4-12)






Learning Resources

Prescribed Texts


Other Resources


RMIT will provide you with resources and tools for learning in this course through handouts, our online systems and access to facilities and relevant software. You will also have access to the library resources. It is recommended that you bring:

• Display folder with plastic sleeves
• Highlighter pens
• Notebook or loose leaf paper
• Headphones 
• USB (Memory stick)


Overview of Assessment

This unit is part of an integrated program. You must demonstrate the specified performance and knowledge evidence to demonstrate competence in this unit. Assessment methods have been designed to measure achievement of each competency in a flexible manner over a range of assessment tasks. You may be assessed by: 

• Oral or written questioning 
• Oral presentations
• Assignments and projects 
• Direct observation of actual work practice 
• Presentation of a portfolio of evidence which may comprise documents, and/or    photographs and/or video and audio files 
• Work-based activities 
• Third-party feedback from a work supervisor/employer 
Feedback will be provided throughout the semester in class and/or online discussions, through individual and group feedback on practical exercises and by individual consultation. 

If you have a long term medical condition and/or disability it may be possible to negotiate to vary aspects of the learning or assessment methods. You can contact the program manager or the Equitable Learning Services if you would like to find out more.

The Student Charter summarises your responsibilities as an RMIT University student as well as the responsibilities of the university.

Your course assessment conforms to RMIT assessment principles, regulations, policies and procedures which can be found on the RMIT University website at:;ID=qwxbqbg739rl1

Assessment Tasks

Assessment Tasks

Assessment Task One:  Cross Cultural Exchange and Reflection   (Week 8)

Assessment Task Two:  Diversity and cultural safety (Q&A)     (Week 12)  

Assessment Task Three: Observation/Demonstration in workplace     (Week 4 -12)

Assessment tasks in this unit are assessed using the following competency based results:

CA - Competency achieved
NYC - Not Yet Competent
All Assessment tasks should be submitted by the due date. If an extension is required please contact your teacher and/or Coordinator before the due date. 
You must complete a submission cover sheet for every piece of submitted work.
All assessment tasks including electronically recorded student work will be kept by the University for student feedback and to meet government requirements.
If you are found to be Not Yet Competent in a Course Assessment Task you may be allowed one resubmission only. Your teacher will provide feedback regarding what you need to do to improve and will set a new deadline for the resubmission. 

Assessment Matrix

The assessment matrix demonstrates alignment of assessment tasks with the relevant Unit of Competency and with the critical aspects of assessment for each unit. 


Other Information

Attendance - The major learning experience involves participating in face to face classes. It is strongly advised that you attend all sessions in order to engage in the required learning activities, ensuring the maximum opportunity to gain the competency.

Feedback - Monitoring academic progress is an important enabling and proactive strategy to assist you to achieve your learning potential. Students may be asked to attend interviews with relevant teachers and Program Coordinator to discuss academic progress.
Assessment Academic Progress 
Special Consideration - All assessment tasks are required to be completed to a satisfactory level. If you are unable to complete any piece of assessment by the due date, you will need to apply for an extension. Please see the RMIT website for further 
Academic Integrity and Plagiarism - RMIT University has a strict policy on plagiarism and academic integrity. Please refer to the website for more information on this policy.


Course Overview: Access Course Overview