Course Title: Process client requirements

Part A: Course Overview

Program: C4354 Certificate IV in Building and Construction (Sales)

Course Title: Process client requirements

Portfolio: SEH Portfolio Office

Nominal Hours: 20

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Code




Learning Mode

Teaching Period(s)

Course Contact: Program Manager

Course Contact Phone: +61 3 9925 4468

Course Contact Email:

Course Description

Program ManagerThis unit of competency specifies the outcomes required to process client requirements in relation to contract documentation, including drawings and specifications appropriate to residential and commercial construction projects. Knowledge of the construction planning process and the ability to obtain client information, accurately convey that information to those developing the contract documentation and complete the administration of the contract documentation process is essential.

Pre-requisite Courses and Assumed Knowledge and Capabilities


National Competency Codes and Titles

National Element Code & Title:

CPCCBC4031A Process client requirements


1. Identify and communicate the design requirements.

2. Interpret reports on site costs.

3. Arrange and oversee preparation of sketch plans.

4. Finalise contract requirements.

5. Prepare preliminary contract and plan agreement.

6. Oversee the contract and contract construction documents.

Learning Outcomes

Refer to Elements

Overview of Assessment

Assessment may incorporate a variety of methods including written/oral activities and demonstration of practical skills to the relevant industry standards. Participants are advised that they are likely to be asked to personally demonstrate their assessment activities to their teacher/assessor. Feedback will be provided throughout the course.