Course Title: Develop work priorities

Part B: Course Detail

Teaching Period: Term2 2016

Course Code: EMPL7077C

Course Title: Develop work priorities

School: 650T Vocational Business Education

Campus: City Campus

Program: C4358 - Certificate IV in Business Administration

Course Contact: Sylvia Baroutis

Course Contact Phone: +61 3 9925 5469

Course Contact Email:

Name and Contact Details of All Other Relevant Staff


Hazel Sims
Tel:  +61 3 9925 1316


Nominal Hours: 40

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

This unit describes the performance outcomes, skills and knowledge required to plan one’s own work schedules, to monitor and to obtain feedback on work performance and development.

This unit applies to individuals who are required to design their own work schedules and work plans, and to establish priorities for their work. They will typically hold some responsibilities for the work of others and have some autonomy in relation to their own role.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

BSBWOR404 Develop work priorities


1. Plan and complete own work schedule

Performance Criteria:

1.1 Prepare workgroup plans which reflect consideration of resources, client needs and workgroup targets 1.2 Analyse and incorporate work objectives and priorities into personal schedules and responsibilities 1.3 Identify factors affecting the achievement of work objectives and establish contingencies and incorporate them into work plans 1.4 Efficiently and effectively use business technology to manage and monitor planning completion and scheduling of tasks


2. Monitor own work performance

Performance Criteria:

2.1 Identify and analyse personal performance through self-assessment and feedback from others on the achievement of work objectives 2.2 Seek and evaluate feedback on performance from colleagues and clients in the context of individual and group requirements 2.3 Routinely identify and report on variations in the quality of service and performance in accordance with organisational requirements


3. Co-ordinate professional development

Performance Criteria:

3.1 Assess personal knowledge and skills against organisational benchmarks to determine development needs and priorities 3.2 Research and identify sources and plan for opportunities for improvement in consultation with colleagues 3.3 Use feedback to identify and develop ways to improve competence within available opportunities 3.4 Identify, access and complete professional development activities to assist career development 3.5 Store and maintain records and documents relating to achievements and assessments in accordance with organisational requirements

Learning Outcomes


Details of Learning Activities

Assessment Scenario
You will attend the Simulated Business ("SB")  and work as a business administrator. You will assist in operating a business "Reflective Records". Assessment work is done on a weekly basis, in class. Your manager is also your teacher. Refer to the schedule below for due dates.

Special Requirements

You will need to attend the class each week to complete the work as this course is designed to simulate working in an office so matters of punctuality and showing your interpersonal skills are important. Work is presented in word processed format, complete and with spelling and grammar check used. All topics will be addressed and professional presentation of content is required.  If you miss weekly class then you should arrange to catch up on missed work.


Teaching Schedule


  Induction Session
Prior to training commencement a program level induction session will be conducted that comprises the following:
• Program overview and requirements
• My RMIT/Blackboard
• Overview of assessment requirements
• Pre-Training Review including: Recognition of Prior Learning and Credit Transfers, Assessment of current skills and knowledge
• Competency/Grading Criteria
• Plagiarism
• Appeals
• Extensions
• Feedback
• Privacy
• Submission requirements
• Resubmission policy
• Where to get support
• Student Responsibilities


 4 July

Introduction to the course including:
• Course requirements
• Course support documents
• Course Blackboard access
• Accuracy of enrolment
• Assessment requirements/cover sheets

Task 1: SB portfolio

Task 2: Individual portfolio

Both tasks are performed weekly in the class as scheduled below.


11 July

Topics: Plan and complete own work schedule

SBS Job Role, use of Job Cards or task list in Google to identify work priorities and manage tasks.

Read chapter 1: Communication in Today’s Workplace

Further topics: knowledge of relevant business technology applications to schedule tasks and plan work
knowledge of techniques to prepare personal plans and establish priorities
methods to identify and prioritise personal learning needs
understanding of a range of professional development options
understanding of methods to elicit, analyse and interpret feedback
understanding of methods to evaluate own performance




18 July

Topics: Plan and complete own work schedule

Further topics: learning skills to recognise and develop new and necessary skills and knowledge
literacy skills to understand the organisation’s policies, procedures and communications, to write personal work plans and professional development plans, and to request and receive feedback about performance
organising skills to prioritise, manage time and meet deadlines
problem solving skills to develop contingency plans

Improvements for Reflective Records - new business year, new operations required.

Read chapter 2: Interpersonal Skills





25 July

Topics: Plan and complete own work schedule and Plan and Communicate 

Read chapter 4. Develop Personal and Work Priorities



1 August

Topics: Monitor own work performance and Prepare and communicate work group plans.

Read chapter 4.



8 August

Topics: Monitor own performance, Plan and complete own work schedule

Read chapter 4.



15 August

Topics: Monitor own performance

Read chapter 4.



22 August

Topics: Coordinate professional development, assess skills against benchmarks.




29 August - 4 September

Mid Semester Break



5 September

Topic: Coordinate professional development


1012 SeptemberTrade day preparation. 


19 September

Trading day.

1226 September

Coordinate professional development




3 October

Coordinate professional development




10 October

Planning day

Evidence of: 

preparing and communicating own work plan
scheduling work objectives and tasks to support the achievement of goals
seeking and acting on feedback from clients and colleagues
reviewing own work performance against achievements through self-assessment
accessing learning opportunities to extend own personal work competencies
using business technology to monitor self development



17 OctoberCollate assessments

TASK 1 and 2 due. Upload with assessment coversheets to dropbox.



24 October

Feedback and review

1731 OctoberInterviews/Re-submissions if required 


Learning Resources

Prescribed Texts

Dwyer Judith 2016, The Business Communication Handbook, 10th ed, Cengage Learning, NSW.


Other Resources

Overview of Assessment

In order to achieve competency in this unit, you must provide:

Performance Evidence

 Evidence of the ability to:

  • prepare and communicate own work plan
  • schedule work objectives and tasks to support the achievement of the workgroup goals
  • review own work performance against workgroup objectives through self-assessment and seeking and acting on feedback from clients and colleagues
  • plan and access learning opportunities to extend personal work competencies.

Knowledge Evidence

To complete the unit requirements safely and effectively, you must:

  • explain how business technology applications can be used to schedule tasks and plan work
  • explain techniques to prepare personal plans and establish priorities
  • identify methods to identify and prioritise personal learning needs
  • outline a range of professional development options
  • explain methods to elicit, analyse and interpret feedback
  • provide a detailed explanation of methods that can be used to evaluate own performance.

Assessment Conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the industry capability - workplace effectiveness field of work and include access to:

  • workplace documentation including policies and procedures, and benchmarks for work group productivity and performance
  • workplace equipment and resources
  • case studies and, where possible, real situations
  • interaction with others.

You are advised that you are likely to be asked to personally demonstrate your assessment work to your teacher to ensure that the relevant competency standards are being met.


Feedback will be provided throughout the semester in class and/or online discussions.  You are encouraged to ask and answer questions during class time and online sessions so that you can obtain feedback on your understanding of the concepts and issues being discussed. Finally, you can email or arrange an appointment with your teacher to gain more feedback on your progress.

You should take note of all feedback received and use this information to improve your learning outcomes and final performance in the course.  

Assessment Tasks


This task is "SB Portfolio" which are activities you will perform in operating the business.


This task is "Individual Portfolio" and you will need to read the relevant textbook chapters before you attempt to answer the questions.

Overview of Assessment

Students must demonstrate an understanding of all elements of competency to be deemed competent.

A range of assessment methods are used to assess practical skills and knowledge, for example:
• direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate
• review of authenticated documents from the workplace or training environment
• demonstration of techniques

Assessment Tasks

You are required to complete 2 tasks. You must successfully complete all 2 tasks to be deemed competent in this unit.

Submission Requirements

You should:
• Ensure that you submit assessments on or before the due date.
• Always retain a copy of your assessment tasks. (hard copy and soft copy)
• When you submit work for assessment at RMIT University you need to use a cover sheet that includes a declaration and statement of authorship. You must complete, sign and submit a cover sheet with all work you submit for assessment, whether individual or group work. On the cover sheet you declare that the work you are presenting for assessment is your own work. An assignment cover sheet for submission of each assessment task is available on blackboard.
• Each page of your assessment should include footer with your name, student number, the title of the assessment, unit code and title and page numbers. For example, Julie Macpherson, 324567, Task 2, OHS2345C Ensure safe workplace, Page 1 of 10.

Late Submission Procedures
You are required to submit assessment items and/or ensure performance based assessment is completed by the due dates.
If you are prevented from submitting an assessment item on time, by circumstances outside your control, you may apply in advance to your teacher for an extension to the due date of up to seven calendar days.More Information:  
Form to use:  
Where an extension of greater than seven days is needed, you must apply for special consideration. Applications for special consideration must be submitted no later than two working days after the assessment task deadline or scheduled examination.
More Information:;ID=g43abm17hc9w (unresolved)  
Form to use: 
If you are found to be unsuccessful in a Course Assessment Task you will be allowed one resubmission only. Your teacher will provide feedback regarding what you need to do to improve and will set a new deadline for the resubmission. The highest grade you will receive if your resubmission is successful is “CAG”.
If you are still not meeting the assessment requirements you must apply to your Program Manager in writing outlining the steps you will take to demonstrate competence in your course. Your submission will be considered by the Program Team and you will be advised of the outcome as soon as possible.
Adjustments to Assessment
In certain circumstances students may be eligible for an assessment adjustment. For more information about the circumstances under which the assessment arrangements might be granted please access the following website: More Information:;ID=7usdbki1fjf31 

Marking Guide: 

• You must demonstrate that you have all the required skills/knowledge/elements in the unit of competency you are studying.
• You will receive feedback on each assessment task that will inform you about your progress and how well you are performing.

Marking Guide (Grading)
• After achieving competency we then grade your performance in the unit and you will achieve one of the grades indicated in the Assessment Cover Sheets.


Final Grades table:

CHD Competent with High Distinction
CDI Competent with Distinction
CC Competent with Credit
CAG Competency Achieved – Graded
NYC Not Yet Competent
DNS Did Not Submit for assessment

Further information regarding the application of the grading criteria will be provided by your teacher.


Assessment Matrix

Course Overview: Access Course Overview