Course Title: Provide advocacy and representation services

Part B: Course Detail

Teaching Period: Term1 2017

Course Code: LAW5741C

Course Title: Provide advocacy and representation services

School: 365T Global, Urban and Social Studies

Campus: City Campus

Program: C4363 - Certificate IV in Community Services

Course Contact: Bronwyn Tanti

Course Contact Phone: +61 3 9925 9079

Course Contact Email:

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 80

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

This unit describes the skills and knowledge required to formally represent the interests of service users. Representation will include the development of community representative and industry participative roles and positions in influencing policy processes and decision-making forums.

This unit  applies to workers in health, community services or advocacy settings who are responsible for providing formal representation services to clients. Work at this level requires a degree of autonomy, judgement and responsibility for own outputs.

This course is delivered and assessed in a cluster with:-

CHCADV001 Facilitate the interest and rights of clients.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCADV002 Provide advocacy and representation services


1. Establish the representative role and process

Performance Criteria:

1.1 Identify role, processes and conditions of representation in consultation with individuals and key groups

1.2 Identify and seek the support of key people and develop strategic alliances

1.3 Determine and implement requirements for reporting, accountability and evaluation


2. Represent the interests of client or client group

Performance Criteria:

2.1 Identify relevant interests and concerns to be pursued in accordance with organisation objectives and priorities

2.2 Undertake work to provide a framework for pursuing promotion of relevant interests

2.3 Create and respond to opportunities to reflect, promote and represent identified interests

2.4 Determine the potential impact developments and decisions will have on objectives and priorities and how success will be measured

2.5 Provide progress and other reports and feedback to key people according to organisation requirements


3. Negotiate outcomes and liaise with key people

Performance Criteria:

3.1 Communicate and promote purpose and objectives

3.2 Promote and facilitate collaborative planning and action

3.3 Identify potential areas of conflict and implement strategies to address them

3.4 Undertake appropriate work with organising committees and board of management to maximise effectiveness


4. Evaluate effectiveness of strategies

Performance Criteria:

4.1 Analyse actual work outcomes and document and report against agreed objectives and priorities

4.2 Implement adjustments to strategy according to the evaluation

Learning Outcomes

On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.

Details of Learning Activities

Classes where information is shared through talks and discussions, and workshops where exercises are conducted to apply learning. Time is spent during classes for students to work on group and individual assessment tasks.

Teaching Schedule

Week 1

Understanding advocacy

·         Advocacy principles and values

·         Rights, interests and needs

·         Different types of advocacy and their functions

Week 2

Identifying a client’s rights, interests and needs

·         Working with clients to identify their rights, interests and needs

·         Providing information and making referrals

Week 3

Supporting client’s self-advocacy

·         Assessing a client’s ability to self-advocate

·         Promoting dignity of risk while balancing duty of care requirements

Week 4

Supporting clients to make complaints

·         Discussing organisational and legal complaints mechanisms

·         Assisting clients in lodging a complaint

Week 5

Assessment workshop and role plays

·         Role play discussion and practice

·         Students participate in assessed role plays

Week 6

Representing the interests of a client or client group

·         Identifying and working within organisational representation frameworks

·         Seeking support and developing alliances

Week 7

Developing strategies to promote interests

·         Identifying ways to communicate and promote interests to meet objectives and priorities

·         Determining impact of strategies and how to measure success

Week 8

Implementing strategies and negotiating outcomes

·         Communicating interests to stakeholders

·         Identifying and dealing with conflict

·         Negotiating outcomes

Week 9

Evaluating outcomes

·         Collecting feedback and information to analyse outcomes

·         Adjusting strategies

·         Reporting outcomes and strategy updates

Week 10

Assessment workshop and presentations

·         Presentation practice

·         Students communicate and promote to the class their clients’ interests

·         Students evaluate others’ strategies


Learning Resources

Prescribed Texts


Other Resources

Overview of Assessment

Assessment Task 1: Online quizzes

Assessment Task 2: In class activities

Assessment Task 3: Group assignments

Assessment Tasks

Assessment task 1: Role pay case studies to identify clients’ rights, interests and needs.

Assessment task 2: Provide advocacy services for clients and evaluate the effectiveness of strategies.

Assessment task 3: Complete one online, self-paced quiz on the key issues and concepts relating to facilitating clients’ rights and interests and providing advocacy services

Assessment Matrix

The assessment matrix demonstrates alignment tasks with the relevant unit of competency. These matrix’s are available through program administration.

Other Information

Please refer to the RMIT student page for extensive information about study support, assessment, extensions, appeals and a range of other matters:

Cover Sheet for Submissions You must complete a submission cover sheet for every piece of submitted work, including online submissions. This signed sheet acknowledges that you are aware of implications of plagiarism.

Attendance It is strongly advised that you attend all sessions in order to engage in the required learning activities, ensuring the maximum opportunity to gain the competency.

Applying for an Extension

Extension of time for assessment tasks may be granted where circumstances beyond your control prevent submission by the published due date. Speak with your teacher or course coordinator regarding applying for an extension.

Applying for Special Consideration

If you are seeking an extension of more than seven calendar days (from the original due date) you must lodge an Application for Special Consideration form, preferably prior to, but no later than two working days after the official due date. Late applications will only be accepted in exceptional circumstances. For information about Special Consideration and how to apply, see:

Academic Integrity

Academic integrity means honesty and responsibility in scholarship through respecting the work of others whilst having the freedom to build new insights, new knowledge and ideas. RMIT University upholds the values of academic integrity as fundamental to the scholarship undertaken by all members of its community. Whenever you refer to another person’s research or ideas (either by directly quoting or paraphrasing them) you must acknowledge your source.

If you are even in doubt about how to properly cite a reference, consult your lecturer or the academic integrity website:

The RMIT library provides tools to assist with your referencing

Plagiarism and Collusion

Plagiarism and collusion constitute extremely serious academic misconduct, and are forms of cheating. You are reminded that cheating, whether by fabrication, falsification of data, or plagiarism, is an offence subject to University disciplinary procedures. Plagiarism is the presentation of the work, idea or creation of another person as though it is your own. It is a form of cheating and is a very serious academic offence that may lead to expulsion from the University. Plagiarised material can be drawn from, and presented in, written, graphic and visual form, including electronic data, and oral presentations. Plagiarism occurs when the origin of the material used is not appropriately cited. Plagiarism is not acceptable.

Examples of plagiarism include:

  • Copying sentences or paragraphs word-for-word from one or more sources, whether published or unpublished, which could include but is not limited to books, journals, reports, theses, websites, conference papers, course notes, etc. without proper citation;
  • Closely paraphrasing sentences, paragraphs, ideas or themes without proper citation;
  • Piecing together text from one or more sources and adding only linking sentences;
  • Copying or submitting whole or parts of computer files without acknowledging their source;
  • Copying designs or works of art and submitting them as your original work;
  • Copying a whole or any part of another student's work; and
  • Submitting work as your own that someone else has done for you.
  • Enabling Plagiarism: the act of assisting or allowing another person to plagiarise or to copy your own work is also an offence.

For further information, please see the RMIT Plagiarism Policy –;ID=sg4yfqzod48g1 (unresolved) – and the RMIT Student Conduct Regulations –;ID=r7a7an6qug93

Plagiarism Software

The originality verification software Turnitin may be used in this course. For details, see:

Complaints Procedure:

RMIT University is committed to providing a harmonious study and work environment for all students and staff. The University recognises your right to raise concerns about academic, administrative or support services without recrimination and has policies and procedures to assist in the resolution of complaints.

Most issues are resolved at the local level and you are encouraged to take steps to resolve your issue locally. The student complaint procedure details steps to take if your problem is not resolved or you believe the response you received is unreasonable.

Student Complaints Policy:

Student complaints Procedure:;ID=i1lexipvjt22

Student Complaints Form:

Police Checks

Students must obtain their own police check by the due date and pay the associated costs. Students who do not obtain a required police clearance by the due date shall not be able to undertake a practical placement or work experience activity that requires a Police Check.

The University shall not be obligated to organise a placement for a student who does not wish to obtain a Police Check.

Where required by the workplace, students shall provide a copy of their police check on request.

If a student is rejected by a workplace on the basis of a Police Check, the following actions shall occur, as appropriate:

-               advise the student of the outcome; and

-               discuss placement options with the student; and/or

-               provide program and career counselling.

RMIT will not store Police Checks on student files.

Early Termination of Placement

Under section 6 of the WIL Procedure, a placement may be ended early by the host organisation or School due to the student’s conduct and/or performance during the placement.

Possible reasons for such decisions may include, but are not limited to-

  • failure to follow processes required for safety

Course Overview: Access Course Overview