Course Title: Support relationships with carers and families

Part B: Course Detail

Teaching Period: Term2 2016

Course Code: HWSS6081C

Course Title: Support relationships with carers and families

School: 365T Global, Urban and Social Studies

Campus: City Campus

Program: C4365 - Certificate IV in Disability

Course Contact: Renee Costa

Course Contact Phone: 9925 0886

Course Contact Email:

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 70

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

This unit describes the skills and knowledge required to work positively with the carers and families of people using the service based on an understanding of their support needs.

This unit applies to workers across a range of community services contexts.


In this unit you will focus on the knowledge and skills required to organise, support and monitor individual with disability and complex needs. Your role in will be critical in ensuring their access to the specialist and generic services to meet and support client well being, aspirations, needs and rights and interests.

This unit is taught with:

CHCDIS008  Facilitate community inclusion and participation

CHCDIS005  Develop and provide person-centred services  

CHCDIS010  Provide person-centred services for people with disability with complex needs  

CHCCCS025  Support relationships with carers and families

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCCCS025 Support relationships with carers and families


2. Assess and respond to changes in the care relationship

Performance Criteria:

2.1 Assess potential risks of change to the care relationship including any potential physical and psychological harm to carers and the person

2.2 Support the person, carer and family to identify and use strategies that maximise positive aspects of change and transition

2.3 Support carers, families and friends to maximise ongoing support and involvement in the life of the person 


3. Monitor and promote carer rights, health and well being

Performance Criteria:

3.1 Respect the confidentiality and privacy of the carer, as well as the person with support needs

3.2 Identify and respond to the need for services required by the carer to support the care relationship with the person

3.3 Identify and respond to issues that may impact on the physical and emotional health and well being of the carer

3.4 Provide carers and families with information about carer support services


1. Include carers and family members as part of the support team

Performance Criteria:

1.1 Assess and acknowledge the role and importance of carers and family members for the person

1.2 Work in a manner that recognises and supports carer’s relationship with, and knowledge about, the person with support needs

1.3 Identify the knowledge and skills of the carer that complement the role of the worker

1.4 Involve carers and families in the design and delivery of the person’s support services 

Learning Outcomes

On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.

Details of Learning Activities


  • class exercises to review discussions and workshops
  • seminars/workshops/presentations
  • practical demonstration and use of workplace equipment and tasks
  • guest presentations
  • group discussions
  • research in and out of class time
  • independent workplace case study
  • group activities/projects

Teaching Schedule


Workshop numberContentUnit/ElementsAssessment Due Dates:

1: 08/04/16

WHS/OHS in the disability service sector:
- Overview of course content and assessment requirements
- WHS/OHS knowledge for direct service workers
- Legal frameworks, definitions, employer and employee rights and obligations
- Organisational arrangments and procedures
- Working with people
- Assessment task 2: In class Worksite risk assessment


Assessment task 1: Theory Questions

Assessment task 2: In class worksite risk assessment

Assessment task 3: Performance evidence
Due date: workplace appointment to be scheduled

2: 29/04/16

The healthy human body and providing personal care support:
- Recognising and maintaining good health
- Identifying personal support needs
- Strategies for personal support needs in an OHS framework
- Maximising personal choice and preferences
- Recording information and using to ensure best support


Assessment task 3: Performance evidence
Due Date: Workplace appointment to be scheduled



Learning Resources

Prescribed Texts


Other Resources

Additional resources available both in class and online.  

Overview of Assessment

Assessment Task 1: In class quiz

Assessment Task 2: Case study part 2

Assessment Task 3: Professional discussion and workplace evidence, Third Party Report

Assessment Tasks


This course is assessed in accordance with competency based assessment. The unit CHCCCS025 Support relationships with carers and families, is assessed with CHCDIV001 Work with diverse people and CHCDIS010 Provide person-centred services to people with disability with complex needs.

To demonstrate competency in this course you will need to complete all of the following pieces of assessment to a satisfactory standard. You will receive written feedback on all assessment (refer to MyRMIT for assessment criteria). You will receive a full assessment brief on 8/8/16 and it will be available on the Blackboard site accessed via MyRMIT.


Assessment Task 1: Work responsibilities and practice – short answer questions

You will answer questions about your work practices, responsibilities and roles as disability staff in working with people with disabilities. The questions relate to the areas of diversity, complex needs and your support for relationships between clients and their families and carers.


Assessment Task 2: Case Study Part 2 – based on a person whom you support

The Case Study Part 2 – CHCDIS010/CHCDIV001/CHCCCS025. Through careful selection of a client whose profile and needs match the 3 units, you will build on evidence of your knowledge, skills and work practices. We will spend some time in early workshops talking about the requirements for the units, linking those to your job roles and responsibilities.   Clients, families/carers and the organisation should be consulted to inform them of the purpose and outline of the Case study so that they are able to make an informed decision around consent. All identifying details will be altered by each student as they prepare their responses to each part of the Case Study.


Assessment Task 3: Professional Discussion and performance evidence

This describes skills and knowledge you can demonstrate via your job role supporting relationships with carers and families, working with diverse people and providing person-centred services to people with disability with complex needs. This will be provided via a professional discussion and presentation of workplace evidence during planned workplace visits.

Due date: to be scheduled with students


When you have completed all unit tasks to “Satisfactorily completed” standard, you will be signed off as “Competency Achieved” in this unit.

Assessment Matrix

Students will be given an assessment marking guide for reference at the time that the assessment tasks are distributed.

Other Information


Please refer to the RMIT student page for extensive information about study support, assessment, extensions, appeals and a range of other matters:

Cover Sheet for Submissions
You must complete a submission cover sheet for every piece of submitted work, including online submissions. This signed sheet acknowledges that you are aware of implications of plagiarism.

It is strongly advised that you attend all sessions in order to engage in the required learning activities, ensuring the maximum opportunity to gain the competency.

Applying for an Extension

Extension of time for assessment tasks may be granted where circumstances beyond your control prevent submission by the published due date. Speak with your teacher or course coordinator regarding applying for an extension.

Applying for Special Consideration

If you are seeking an extension of more than seven calendar days (from the original due date) you must lodge an Application for Special Consideration form, preferably prior to, but no later than two working days after the official due date. Late applications will only be accepted in exceptional circumstances. For information about Special Consideration and how to apply, see:

Academic Integrity

Academic integrity means honesty and responsibility in scholarship through respecting the work of others whilst having the freedom to build new insights, new knowledge and ideas. RMIT University upholds the values of academic integrity as fundamental to the scholarship undertaken by all members of its community. Whenever you refer to another person’s research or ideas (either by directly quoting or paraphrasing them) you must acknowledge your source.

If you are even in doubt about how to properly cite a reference, consult your lecturer or the academic integrity website:

The RMIT library provides tools to assist with your referencing

Plagiarism and Collusion

Plagiarism and collusion constitute extremely serious academic misconduct, and are forms of cheating. You are reminded that cheating, whether by fabrication, falsification of data, or plagiarism, is an offence subject to University disciplinary procedures. Plagiarism is the presentation of the work, idea or creation of another person as though it is your own. It is a form of cheating and is a very serious academic offence that may lead to expulsion from the University. Plagiarised material can be drawn from, and presented in, written, graphic and visual form, including electronic data, and oral presentations. Plagiarism occurs when the origin of the material used is not appropriately cited. Plagiarism is not acceptable.

Examples of plagiarism include:

  • Copying sentences or paragraphs word-for-word from one or more sources, whether published or unpublished, which could include but is not limited to books, journals, reports, theses, websites, conference papers, course notes, etc. without proper citation;
  • Closely paraphrasing sentences, paragraphs, ideas or themes without proper citation;
  • Piecing together text from one or more sources and adding only linking sentences;
  • Copying or submitting whole or parts of computer files without acknowledging their source;
  • Copying designs or works of art and submitting them as your original work;
  • Copying a whole or any part of another student's work; and
  • Submitting work as your own that someone else has done for you.
  • Enabling Plagiarism: the act of assisting or allowing another person to plagiarise or to copy your own work is also an offence.

For further information, please see the RMIT Plagiarism Policy –;ID=sg4yfqzod48g1 (unresolved) – and the RMIT Student Conduct Regulations –;ID=r7a7an6qug93

Plagiarism Software

The originality verification software Turnitin may be used in this course. For details, see:

Complaints Procedure:

RMIT University is committed to providing a harmonious study and work environment for all students and staff. The University recognises your right to raise concerns about academic, administrative or support services without recrimination and has policies and procedures to assist in the resolution of complaints.

Most issues are resolved at the local level and you are encouraged to take steps to resolve your issue locally. The student complaint procedure details steps to take if your problem is not resolved or you believe the response you received is unreasonable.

Student Complaints Policy:

Student complaints Procedure:;ID=i1lexipvjt22

Student Complaints Form:

Course Overview: Access Course Overview