Course Title: Promote understanding of the role and effective use of consumer credit

Part A: Course Overview

Program: C4369 Certificate IV in Banking Services

Course Title: Promote understanding of the role and effective use of consumer credit

Portfolio: BUS Portfolio Office

Nominal Hours: 40

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.


Course Code




Learning Mode

Teaching Period(s)


City Campus


650T Vocational Business Education

Face-to-Face or Internet

Term1 2016,
Term1 2017,
Term2 2017

Course Contact: Callie Harvey

Course Contact Phone: +61 3 9925 5772

Course Contact Email:

Course Description

This unit describes the skills and knowledge required to explain the functions and implications of different forms of consumer credit as part of developing the financial skills of clients.

It applies to individuals who use a range of communication styles and techniques to provide comprehensive analysis of information in managerial support or service roles, particularly to clients with minimal financial awareness.

Pre-requisite Courses and Assumed Knowledge and Capabilities


National Competency Codes and Titles

National Element Code & Title:

FNSCRD503 Promote understanding of the role and effective use of consumer credit


1. Identify types of appropriate consumer credit options for clients

2. Identify and discuss costs of using credit

3. Promote effective use of consumer credit

4. Provide clients with information regarding credit reference reports

Learning Outcomes

Overview of Assessment

In order to achieve competency in this unit, you must provide:

Performance Evidence

 Evidence of the ability to:

  • comply with legislative requirements, industry regulations and code of conduct when identifying types of appropriate consumer credit options for clients and providing documentation
  • explain the features, terms and conditions of the appropriate consumer credit facilities to clients, taking into account any special needs
  • provide clients with a detailed analysis of the fees, costs and risks of appropriate consumer credit facilities
  • identify for clients strategies to use appropriate consumer credit facilities effectively
  • explain the consequences of a poor credit reference history to clients

Knowledge Evidence

To complete the unit requirements safely and effectively, you must:

  • explain the effect of the current economic environment on an individual’s credit and debt options
  • explain the advantages and disadvantages of credit
  • describe the principles of lending and credit
  • outline the key differences between secured and unsecured loans
  • describe the key features of relevant legislative requirements, industry regulations and codes of conduct, and how they impact on dealings with clients
  • define the roles and relationships between participants within the Australian financial services industry, including banks and other financial intermediaries
  • describe key features, terms and conditions, and risks of a range of consumer credit facilities, including fees and costs


Assessment Conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the credit management field of work and include access to:

  • common office equipment, technology and consumables
  • financial services product information
  • relevant software systems and data
  • organisational policy and procedures

You are advised that you are likely to be asked to personally demonstrate your assessment work to your teacher to ensure that the relevant competency standards are being met.


Feedback will be provided throughout the semester in class and/or online discussions.  You are encouraged to ask and answer questions during class time and online sessions so that you can obtain feedback on your understanding of the concepts and issues being discussed. Finally, you can email or arrange an appointment with your teacher to gain more feedback on your progress.

You should take note of all feedback received and use this information to improve your learning outcomes and final performance in the course.