Course Title: Use business technology

Part B: Course Detail

Teaching Period: Term1 2016

Course Code: OFFC5313C

Course Title: Use business technology

School: 650T Vocational Business Education

Campus: City Campus

Program: C4369 - Certificate IV in Banking Services

Course Contact: Callie Harvey

Course Contact Phone: +61 3 9925 5772

Course Contact Email:

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 20

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

This unit describes the skills and knowledge required to select and use computer software and organise electronic information and data.

It applies to individuals who apply a limited range of practical skills with a fundamental knowledge of equipment use and the organisation of data in a defined context, under direct supervision or with limited individual responsibility.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

BSBWOR204 Use business technology


1. Select and use technology

Performance Criteria:

1.1 Select appropriate technology and software applications to achieve requirements of the task
1.2 Adjust workspace, furniture and equipment to suit user’s ergonomic requirements
1.3 Use technology according to organisational requirements and in a way that promotes a safe work environment


2. Process and organise data

Performance Criteria:

2.1 Identify, open, generate or amend files and records according to task and organisational requirements
2.2 Operate input devices according to organisational requirements
2.3 Store data appropriately and exit applications without damage to or loss of, data
2.4 Use manuals, training booklets and/or online help or helpdesks to overcome basic difficulties with applications


3. Maintain technology

Performance Criteria:

3.1 Identify and replace used technology consumables in accordance with manufacturer’s instructions and organisational requirements
3.2 Carry out and/or arrange routine maintenance to ensure equipment is maintained in accordance with manufacturer’s instructions and organisational requirements
3.3 Identify equipment faults accurately and take action in accordance with manufacturer’s instructions or report fault to designated person

Learning Outcomes

Details of Learning Activities


 A range of learning activities are planned for this course including self-paced and collaborative classroom based activities.

The self-paced activities will be delivered thought various technology platforms and include your contribution to wikis and discussion threads, reflective journals, quizzes and interactive sessions.

The collaborative classroom based activities will include group discussion, group problem solving activities and opportunities to practice your skills in a simulated/real workplace environment.

We expect you to participate and contribute in all scheduled learning activities.


Teaching Schedule


Induction Session

Prior to training commencement a program level induction session will be conducted that comprises the following:


  • Program overview and requirements
  • MyRMIT/Blackboard
  • Overview of assessment requirements
  • Pre-Training Review including:
  • Recognition of Prior Learning and Credit Transfers
  • Assessment of current skills and knowledge
  • Competency/Grading Criteria
  • Plagiarism
  • Appeals
  • Extensions
  • Feedback
  • Privacy
  • Submission requirements
  • Resubmission policy
  • Where to get support
  • Student responsibilities

Please refer to the program shell for further information.



Learning Resources

Prescribed Texts


Other Resources

Submission Requirements

You should:

  • Ensure that you submit assessments on or before the due date.  
  • Always retain a copy of your assessment tasks. (hard copy and soft copy)
  • When you submit work for assessment at RMIT University you need to use a cover sheet that includes a declaration and statement of authorship. You must complete, sign and submit a cover sheet with all work you submit for assessment, whether individual or group work. On the cover sheet you declare that the work you are presenting for assessment is your own work. An assignment cover sheet for submission of each assessment task is available on blackboard.
  • Each page of your assessment should include footer with your name, student number, the title of the assessment, unit code and title and page numbers.   For example, Callie Harvey, 324567, Task 2, OHS2345C Ensure safe workplace, Page 1 of 10.

Late Submission Procedures

You are required to submit assessment items and/or ensure performance based assessment is completed by the due dates.

If you are prevented from submitting an assessment item on time, by circumstances outside your control, you may apply in advance to your teacher for an extension to the due date of up to seven calendar days.

More Information

Form to use:

Where an extension of greater than seven days is needed, you must apply for special consideration.  Applications for special consideration must be submitted no later than two working days after the assessment task deadline or scheduled examination. 

More Information:;ID=g43abm17hc9w (unresolved)

Form to use:

Resubmissions (VET Programs):

If you are found to be unsuccessful in a Course Assessment Task you will be allowed one resubmission only.  Your teacher will provide feedback regarding what you need to do to improve and will set a new deadline for the resubmission.  The highest grade you will receive if your resubmission is successful is “CAG”.

If you are still not meeting the assessment requirements you must apply to your Program Manager in writing outlining the steps you will take to demonstrate competence in your course. Your submission will be considered by the Program Team and you will be advised of the outcome as soon as possible.

Adjustments to Assessment

In certain circumstances students may be eligible for an assessment adjustment. For more information about the circumstances under which the assessment arrangements might be granted please access the following website:

More Information:;ID=7usdbki1fjf31

Marking Guide (Competency):

You must demonstrate that you have all the required skills/knowledge/elements in the unit of competency you are studying.

You will receive feedback on each assessment task that will inform you about your progress and how well you are performing.


Marking Guide (Grading)


After achieving competency we then grade your performance in the unit and you will achieve one of the following grades:


Final Grades table:



Competent with High Distinction




Competent with Distinction




Competent with Credit




Competency Achieved – Graded




Not Yet Competent




Did Not Submit for assessment




Further information regarding the application of the grading criteria will be provided by your teacher.


Overview of Assessment

In order to achieve competency in this unit, you must provide:

Performance Evidence

 Evidence of the ability to:

  • select and use technology safely and according to organisational requirements
  • access, retrieve and store required data
  • demonstrate basic maintenance on a range of equipment using manuals or help-files
  • identify and address faults according to requirements

Knowledge Evidence

To complete the unit requirements safely and effectively, you must:

  • outline the organisation’s work health and safety requirements
  • outline the organisation’s requirements for file naming and storage
  • explain why regular back-ups of data are done
  • list ’routine maintenance’ tasks
  • summarise the procedure for addressing equipment faults

 Assessment Conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the industry capability – workplace effectiveness field of work and include access to:

  • office equipment and resources
  • electronic files and data
  • workplace documentation and equipment manuals
  • case studies and, where possible, real situations
  • interaction with others

You are advised that you are likely to be asked to personally demonstrate your assessment work to your teacher to ensure that the relevant competency standards are being met.


Feedback will be provided throughout the semester in class and/or online discussions.  You are encouraged to ask and answer questions during class time and online sessions so that you can obtain feedback on your understanding of the concepts and issues being discussed. Finally, you can email or arrange an appointment with your teacher to gain more feedback on your progress.

You should take note of all feedback received and use this information to improve your learning outcomes and final performance in the course.

Assessment Tasks

Please refer to the program shell for further information.

Assessment Matrix

Please refer to the program shell for further information.

Course Overview: Access Course Overview