Course Title: Lead effective workplace relationships

Part B: Course Detail

Teaching Period: Term1 2017

Course Code: GEDU6089C

Course Title: Lead effective workplace relationships

School: 155T Vocational Health and Sciences

Campus: City Campus

Program: C4375 - Certificate IV in Optical Dispensing

Course Contact: Timothy Haigh

Course Contact Phone: +61 3 9925 4846

Course Contact Email: timothy.haigh@rmit.edu.au


Name and Contact Details of All Other Relevant Staff

Nominal Hours: 50

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

None

Course Description

This unit defines skills, knowledge and outcomes required to use leadership to promote team cohesion. It includes motivating, mentoring, coaching and developing the team and forming the bridge between the management of the organisation and team members.


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

BSBLDR402 Lead effective workplace relationships

Element:

1. Collect, analyse and communicate information and ideas

Performance Criteria:

1.1 Collect relevant information from appropriate sources and analyse and share with the work team to improve work performance

1.2 Communicate ideas and information in a manner which is appropriate and sensitive to the cultural and social diversity of the audience and any specific needs

1.3 Lead consultation processes to encourage employees to contribute to issues related to their work, and promptly relay feedback to the work team in regard to outcomes

1.4 Seek and value contributions from internal and external sources in developing and refining new ideas and approaches

1.5 Implement processes to ensure that issues raised are resolved promptly or referred to relevant personnel as required

Element:

2. Develop trust and confidence as leader

Performance Criteria:

2.1 Treat all internal and external contacts with integrity, respect and empathy

2.2 Use the organisation's social, ethical and business standards to develop and maintain effective relationships

2.3 Gain and maintain the trust and confidence of colleagues, customers and suppliers through competent performance

2.4 Adjust interpersonal styles and methods to meet organisation's social and cultural environment

2.5 Lead and encourage other members of the work team to follow examples set according to organisation's policies and procedures

Element:

3. Develop and maintain networks and relationships

Performance Criteria:

3.1 Use networks to identify and build relationships

3.2 Use networks and other work relationships to provide identifiable benefits for the team and organisation

Element:

4. Manage difficulties into positive outcomes

Performance Criteria:

4.1 Identify and analyse difficulties and take action to rectify the situation within the requirements of the organisation and relevant legislation

4.2 Guide and support colleagues to resolve work difficulties

4.3 Regularly review and improve workplace outcomes in consultation with relevant personnel

4.4 Manage poor work performance within the organisation's processes


Learning Outcomes


 

On completion of this unit you will be able to:

1. Collect, analyse and communicate information and ideas

 

2. Develop trust and confidence as leader

 

3. Develop and maintain networks and relationships

4. Manage difficulties into positive outcomes

 


Details of Learning Activities

RPL (Recognition of prior learning)

The student is required to gather workplace evidence in the form of a RPL Evidence Log Book to support their RPL application


Teaching Schedule

Specsavers groups

The attendance dates will vary for the individual Specsavers groups. Groups will be advised of their session dates by Specsavers Head Office.


Learning Resources

Prescribed Texts


References


Other Resources


Overview of Assessment

You must demonstrate Performance and Knowledge Evidence of the unit in order to be deemed competent.
Assessment methods have been designed to measure achievement of each competency in a flexible manner over a range of assessment tasks.
You may be assessed by:
• Oral or written questioning
• Oral presentations
• Assignments and projects
• Direct observation of actual work practice
• Presentation of a portfolio of evidence which may comprise documents, and/or photographs and/or video and/or audio files
• Work-based activities
• Third-party feedback from a work supervisor/employer
Primary assessment involves on-going practical and applied assessment in a clinical workplace or simulated environment such as a supervised student clinic or at a Work Integrated Learning (WIL) placement activity.

Competency based training requires you to be in attendance in order for assessment to be undertaken.

Feedback will be provided throughout the semester in class and/or online discussions, through individual and group feedback on practical exercises and by individual consultation.

All Assessment tasks should be performed or submitted by their due dates.
If due to illness or other unforeseen circumstance, you are unable to attend on the due date of an assessment (e.g. test, examination, oral, etc.) OR you do attend, but your performance has been affected, you may submit an APPLICATION FOR SPECIAL CONSIDERATION within 2 working days of the due date. If Special Consideration is granted, you will be given the opportunity to complete/repeat the assessment task at a later date. For advice on this application please visit www.rmit.edu.au/students/specialconsideration  or speak to your Program Coordinator.
If due to illness or other unforeseen circumstance, you are unable to submit by the due date (e.g. assignment, report, project etc.):
• you may submit an APPLICATION FOR EXTENSION OF TIME FOR SUBMISSION OF ASSESSABLE WORK for an extension of time of up to seven (7) calendar days or less. This must be lodged with the Program Coordinator 1 working day before the original due date. If granted, you will have the opportunity to submit up to 7 days later than the original due date. For advice on this application please visit www.rmit.edu.au/students/assessment/extension or speak to your Program Coordinator.
Or:
• you may submit an APPLICATION FOR SPECIAL CONSIDERATION within 2 working days of the due date. If Special Consideration is granted, you will be given the opportunity to submit the assessment task more than 7 days after the original due date. For advice on this application please visit www.rmit.edu.au/students/specialconsideration or speak to your Program Coordinator.

You are expected to prepare all assignments and other written work in a professional manner. More information on general academic study and writing skills can be found on the “Learning Lab”http://emedia.rmit.edu.au/learninglab/ . All work submitted for assessment must be submitted electronically unless otherwise advised.

Students must keep a copy of all submitted assessments including electronic copies.
Harvard style is used for all referencing and for bibliography.
RMIT University has a strict policy on academic integrity and plagiarism and. Please refer to the website for more information on this policy. www.rmit.edu.au/students/academic-integrity  
If you have a long term medical condition and/or disability it may be possible to negotiate to vary aspects of the learning or assessment methods. You can contact the program coordinator or the Disability Liaison Unit if you would like to find out more.
Your rights and responsibilities as a student can be found at http://www1.rmit.edu.au/students/rights-and-responsibilities  
This course assessment conforms to RMIT assessment principles, regulations, policies and procedures which are described and referenced at www.rmit.edu.au/students/assessment  
 

Credit transfer and RPL
Credit transfer is available to students who have already completed the same or similar courses. Recognition of prior learning is available to students who have relevant prior skills or experience. Please refer to http://www.rmit.edu.au/browse;ID=8u7jborsx9dy

 


Assessment Tasks

1. RPL Evidence Log

Specsavers groups Due Dates:

The Due Dates for assessments will vary for the individual Specsavers groups. These dates will be posted in the "Assessment Dates" section of Blackboard.


Assessment Matrix

ASSESSMENT METHODS/TYPES OF EVIDENCE:

Interview/ Verbal Questioning

Self-Reflections

Assignment/ Project

Case Study or Role Play

Third Party Verification

Workplace Performance

Research or Report

Portfolio of Evidence

Written Tasks

 

 

NATIONAL UNIT CODE : BSBLDR402

NATIONAL UNIT NAME :Lead effective workplace relationships (Release 1.0)

RMIT CODE:

GEDU6089C

Elements

Performance Criteria

Related Assessment Tasks

Assessment Method/

Types of Evidence  

1.      Collect, analyse and communicate information and ideas

1.1    Collect relevant information from appropriate sources and analyse and share with the work team to improve work performance

RPL Evidence Log

Portfolio of Evidence

1.2   Communicate ideas and information in a manner which is appropriate and sensitive to the cultural and social diversity of the audience and any specific needs

RPL Evidence Log

Portfolio of Evidence

1.3   Lead consultation processes to encourage employees to contribute to issues related to their work, and promptly relay feedback to the work team in regard to outcomes

RPL Evidence Log

Portfolio of Evidence

1.4   Seek and value contributions from internal and external sources in developing and refining new ideas and approaches

RPL Evidence Log

Portfolio of Evidence

1.5   Implement processes to ensure that issues raised are resolved promptly or referred to relevant personnel as required

RPL Evidence Log

Portfolio of Evidence

2.     Develop trust and confidence as leader

2.1. Treat all internal and external contacts with integrity, respect and empathy

RPL Evidence Log

Portfolio of Evidence

2.2. Use the organisation's social, ethical and business standards to develop and maintain effective relationships

RPL Evidence Log

Portfolio of Evidence

2.3. Gain and maintain the trust and confidence of colleagues, customers and suppliers through competent performance

RPL Evidence Log

 Portfolio of Evidence

2.4. Adjust interpersonal styles and methods to meet organisation's social and cultural environment

RPL Evidence Log

Portfolio of Evidence

2.5. Lead and encourage other members of the work team to follow examples set according to organisation's policies and procedures

RPL Evidence Log

Portfolio of Evidence

3.     Develop and maintain networks and relationships

3.1   Use networks to identify and build relationships

Assignment / Evidence Log

Portfolio of Evidence

3.2   Use networks and other work relationships to provide identifiable benefits for the team and organisation

RPL Evidence Log

Portfolio of Evidence

4.     Manage difficulties into positive outcomes

4.1   Identify and analyse difficulties and take action to rectify the situation within the requirements of the organisation and relevant legislation

RPL Evidence Log

Portfolio of Evidence

4.2   Guide and support colleagues to resolve work difficulties

RPL Evidence Log

Portfolio of Evidence

4.3   Regularly review and improve workplace outcomes in consultation with relevant personnel

RPL Evidence Log

Portfolio of Evidence

4.4   Manage poor work performance within the organisation's processes

RPL Evidence Log

Portfolio of Evidence

Assessment Conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the management and leadership field of work and include access to:

·       relevant legislation, regulations, standards and codes

·       relevant workplace documentation and resources

·       case studies, and where possible, real situations

·       workplace equipment and resources

·       interaction with others.

 

RPL Evidence Log

Portfolio of Evidence

Assessors must satisfy the Standards for Registered Training Organisations (RTOs) 2015/AQTF mandatory competency requirements for assessors.

 

 

 

Performance Evidence 

The candidate must show evidence of the ability to complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the job role.

Assignment / Evidence Log

Assignment /

Project / Portfolio of Evidence

 

Evidence of the ability to:

·       access and analyse information to achieve planned outcomes

·       apply techniques for resolving problems and conflicts and dealing with poor performance within organisational and legislative requirements

·       review and improve workplace outcomes in consultation with relevant personnel

·       adjust interpersonal style and communications to respond to cultural and social diversity

·       apply relationship management and communication skills with a range of people that:

·       demonstrate integrity, respect, empathy and cultural sensitivity and promote trust

·       forge effective relationships with internal and/or external people and help to maintain these networks

·       encourage participation and foster contribution of and respect for ideas and feedback

·       provide support to colleagues to resolve difficulties.

 

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

RPL Evidence Log

 

 

 

 

 

 

 

 

 

 

 

Portfolio of Evidence

Knowledge Evidence

 

 

To complete the unit requirements safely and effectively, the individual must:

·       give examples of how work relationships, and the cultural and social environment, can support or hinder achieving planned outcomes

·       explain techniques for developing positive work relationships and building trust and confidence in a team including interpersonal styles, communications, consultation, cultural and social sensitivity, networking

·       explain the impact of legislation and organisational policies on workplace relationships

·       describe a range of methods and techniques for communicating information and ideas to a range of stakeholders

·       outline problems solving methods

·       explain methods to resolve workplace conflict

·       explain methods to manage poor work performance

·       explain how to monitor, analyse and introduce ways to improve work relationships.

 

 

 

 

 

 

 

 

RPL Evidence Log

 

 

 

 

 

 

 

 

RPL Evidence Log

 

 

 

 

 

 

 

Portfolio of Evidence

 

 

 

 

 

 

Portfolio of Evidence

 

 

Foundation Skills

 

 

Core Skills from the Australian Core Skills Framework (ACSF)

·       Reading

RPL Evidence Log

Portfolio of Evidence

·       Writing

RPL Evidence Log

Portfolio of Evidence

·       Oral Communication

RPL Evidence Log

Portfolio of Evidence

·       Numeracy

RPL Evidence Log

Portfolio of Evidence

·       Learning

RPL Evidence Log

Portfolio of Evidence

Employability Skills from the Core Skills for Work Framework (CFW)

 

 

1.      Navigate the world of work

1a. Manage career and work life

RPL Evidence Log

Portfolio of Evidence

1b. Work with roles, rights and protocols

RPL Evidence Log

Portfolio of Evidence

2.      Interact with others

2a. Communicate for work

RPL Evidence Log

Portfolio of Evidence

2b. Connect and work with  others

RPL Evidence Log

Portfolio of Evidence

2c. Recognise and utilize diverse perspectives

RPL Evidence Log

Portfolio of Evidence

3.      Get the work done

3a. Plan and organise

RPL Evidence Log

Portfolio of Evidence

3b. Make decisions

RPL Evidence Log

Portfolio of Evidence

3c. Identify and solve problems

RPL Evidence Log

Portfolio of Evidence

3d. Create and innovate

RPL Evidence Log

Portfolio of Evidence

3e. Work in a digital world

RPL Evidence Log

Portfolio of Evidence

 

 

 

      

 

Course Overview: Access Course Overview