Course Title: Operate application software packages

Part A: Course Overview

Program: C4403 Certificate IV in Information Technology

Course Title: Operate application software packages

Portfolio: BUS Portfolio Office

Nominal Hours: 60

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Flexible Terms

Course Code




Learning Mode

Teaching Period(s)


City Campus


650T Vocational Business Education

Face-to-Face or Internet or Workplace

VE 2020 (MST1)

Course Contact: Val Christou

Course Contact Phone: +61 3 9925 5076

Course Contact Email:

Course Description

This unit describes the skills and knowledge required to identify, select and operate three commercial software packages, including a word-processing and a spreadsheet application package.

It applies to individuals who utilise different software applications within a small to large office environment to produce diverse documents.

Pre-requisite Courses and Assumed Knowledge and Capabilities


National Competency Codes and Titles

National Element Code & Title:

ICTICT203 Operate application software packages


1. Use appropriate workplace health and safety (WHS) office work practices

2. Use appropriate word-processing software

3. Use appropriate spreadsheet software

4. Use a third application software package

Learning Outcomes

Overview of Assessment

To achieve competency in this unit you are required to satisfactorily complete a number of assessment tasks.

Performance Evidence

Evidence of the ability to:

  • produce workplace documents using a minimum of three different software application packages
  • open, amend and save files and documents according to organisational requirements
  • apply workplace health and safety (WHS) principles and responsibilities for ergonomics, such as work periods and breaks
  • use help manuals and online help.

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

  • identify application software packages used by the organisation and list the purpose of each
  • explain basic technical terminology related to reading help files and responding to system help prompts
  • outline current business practices related to using software to prepare reports
  • list features and functions of commercial computing packages
  • describe import and export software functions
  • describe the process of linking documents
  • outline WHS principles and responsibilities for ergonomics, such as work periods and breaks
  • explain the purpose of input and output devices.

Assessment Conditions

Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the general information and communications technology (ICT) industry, and include access to:

  • a personal computer (PC) and printer
  • software currently used in industry
  • documents detailing organisational style guide and policy
  • documents or information containing data suitable for developing software application documents.


Feedback will be provided throughout the semester in class and/or online discussions.  You are encouraged to ask and answer questions during class time and online sessions so that you can obtain feedback on your understanding of the concepts and issues being discussed. Finally, you can email or arrange an appointment with your teacher to gain more feedback on your progress.

You should take note of all feedback received and use this information to improve your learning outcomes and final performance in the course.