Course Title: Undertake outage management

Part A: Course Overview

Program: C5175 Diploma of Telecommunications Photonics

Course Title: Undertake outage management

Portfolio: SEH Portfolio Office

Nominal Hours: 40

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Code




Learning Mode

Teaching Period(s)

Course Contact: Raymond Meyer Program Coordinator

Course Contact Phone: (03) 9925 4716

Course Contact Email: raymond,

Course Description

This course is designed to develop the understanding in the quality concepts and quality management principles and satisfy the assessment requirements of competency unit ICTTC092C-Undertake outage management. This course may be delivered in conjunction with another course related to the network systems.

Pre-requisite Courses and Assumed Knowledge and Capabilities


National Competency Codes and Titles

National Element Code & Title:

ICTTC092C Undertake outage management


Access and arrange repair of unplanned outage

Identify outage details

Implement planned outage

Normalise system

Undertake administrative tasks

Learning Outcomes

Overview of Assessment

This is a progressive assessment, the underpinning knowledge will be assessed on the completion of each course, but the competency itself will not be signed off until this and the further course EEET6559C related to same competency are completed and the student is deemed competent.
The assessment is conducted in both theoretical and practical aspects of the course according to the criteria set in the National Training Package. The students are required to undertake summative assessments that bring together skills and knowledge as follows:
 Theoretical Written assessment.
 Work Simulation Projects
 A Pass in schedule practical exercises