Course Title: Ensure team effectiveness

Part B: Course Detail

Teaching Period: Term2 2010

Course Code: EMPL5620C

Course Title: Ensure team effectiveness

School: 130T Vocational Engineering

Campus: City Campus

Program: C5227 - Diploma of Computer Systems Engineering

Course Contact: Olga Gredeskoul

Course Contact Phone: +61 3 9925 4468

Course Contact Email: olga.gredeskoul@rmit.edu.au


Name and Contact Details of All Other Relevant Staff

William Lau +61 3 9925 4703  william.lau@rmit.edu.au

Luigi La forgia +61 3 9925 4864 luigi.laforgia@rmit.edu.au

Nominal Hours: 60

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

NONE

Course Description

This unit specifies the outcome required by frontline managers to facilitate all aspects of team work within the organisation. It involves taking a leadership role in the development of team plans, leading and facilitating team work ant actively engaging with the management of the organisation.


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

BSBFLM512A Ensure team effectiveness

Element:

1. Establish team performance plan
2. Develop and facilitate team cohesion
3. Facilitate team work
4. Liaise with stakeholders

Performance Criteria:

1.1 Team members are consulted to establish team purpose, roles, responsibilities and accountabilities in accordance with organisational goals, plans and objectives
1.2 Performance plans are developed in consultation with team members, to establish expected outcomes, outputs, key performance indicators and goals for work team
1.3 Team members are supported in meeting expected performance outcomes

2.1 Strategies are developed to ensure team members have input into planning, decision making and operational aspects of work team
2.2 Policies and procedures are developed to ensure team members take responsibility for own work and assist others to undertake required roles and responsibilities
2.3 Feedback is provided to team members to encourage, value and reward individual and team efforts and contributions
2.4 Processes are developed to ensure that issues, concerns and problems identified by team members are recognised and addressed 

3.1 Team members and individuals are encouraged to participate in and take responsibility for team activities, including communication processes
3.2 The team is supported in identifying and resolving work performance problems
3.3 Own contribution to work team serves as a role model for others and enhances the organisation’s image to all stakeholders 

4.1 Open communication processes with all stakeholders are established and maintained
4.2 Information from line manager/management is communicated to the team
4.3 Unresolved issues, concerns and problems raised by team members are communicated to, and followed up with, line manager/management and other relevant stakeholders
4.4 Unresolved issues, concerns and problems raised by internal or external stakeholders are evaluated, and necessary corrective action taken



Learning Outcomes



Details of Learning Activities

Work will be assessed under conditions which simulate the normal work environment.
Activities will include:
• Classroom group discussions to analyse a specified competency and underpinning knowledge
• Consultations with the teacher to identify gaps in one’s skills and knowledge in the specified area
• Maintaining training diary to document training activities and achievements
• Practical demonstrations of achieved competency


Teaching Schedule

Week Topic
1

Introduction

Power

Bases of Power

2

Leadership

Characteristics of Leaders

Behaviour of leaders

3

Delegation

Advantages of Delegation

Effective delegation

Motivation

4

Motivation Model

Individual characteristics

5

Characteristics of an Effective team

The Influence of Culture on Work-Team behaviour & Effectivesness

Case Study application

6

Determining Qualities, Strengths & weaknesses of a Team & it’s Member’s

Case Study application

7Strategies for Building Team & Improving Performance
8

Delegation

Stress managemnet

Mid-Semester Break
9

Meetings

Counselling Techniques

10

Negotiation techniques

Case Study Application

11

Select Relevant Strategies for Improving Team Performance

Develop a Plan & Implement a process for improving Team Performance

12

Case Study Application

Clarify Job Roles & Expectations for self & other Team Members

13

Compare Persoanl Performance Objectives with Expectations of Stake Holders

Check Feedback on Role Performance

14

Identify Development Needs for Self & Other Team Member’s

Prepare Action Plans Which Address the Development Needs of Self & Team Members

15Case Study Application
16Catch-Up
17Centralised Exams
18Centralised Exams


Learning Resources

Prescribed Texts


References


Other Resources

Resources will be made available on the S drive.


Overview of Assessment

Progressive assessments will include oral and written demonstration, simulation role-plays, computer assisted learning, observation of group discussions, assignment and projects. Practical work will be assessed under conditions which simulate the normal work environment.


Assessment Tasks

  1. Case Study Report  (60%)
  2. Group Discussion  (40%)


Assessment Matrix

Course Overview: Access Course Overview