Course Title: Manage project quality

Part B: Course Detail

Teaching Period: Term1 2020

Course Code: BUSM6371C

Course Title: Manage project quality

School: 174T School of VE Engineering, Health & Science

Campus: City Campus

Program: C5256 - Diploma of Building and Construction (Building)

Course Contact: Program Manager

Course Contact Phone: +61 3 9925 4468

Course Contact Email:

Name and Contact Details of All Other Relevant Staff

Appointment by email

Partha Halder
Phone: +613 9925 4503

Appointments by email

Ahmet Ertuncay
Program Manager
Ph: +613 9925 8375

Nominal Hours: 40

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

This unit describes the performance outcomes, skills and knowledge required to manage quality within projects. It covers determining quality requirements, implementing quality assurance processes, and using review and evaluation to make quality improvements in current and future projects. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

BSBPMG505A Manage project quality


1. Determine quality requirements

Performance Criteria:

1.1. Determine quality objectives , standards and levels, with input from stakeholders and guidance of a higher project authority, to establish the basis for quality outcomes and a quality management plan 

1.2. Select and use established quality management methods , techniques and tools  to determine preferred mix of quality, capability, cost and time

1.3. Identify quality criteria, obtain agreement from a higher project authority and communicate to stakeholders, to ensure clarity of understanding and achievement of quality and overall project objectives

1.4. Include agreed quality requirements in the project plan and implement as basis for performance measurement


2. Implement quality assurance processes

Performance Criteria:

2.1. Measure and document results of project activities and product performance throughout the project life cycle to determine compliance with agreed quality standards   2.2. Identify causes of unsatisfactory results, in consultation with client, and recommend appropriate actions to a higher project authority to enable continuous improvement in quality outcomes   2.3. Conduct inspections of quality processes and quality control  results to determine compliance of quality standards to overall quality objectives   2.4. Maintain a quality management system to enable effective recording and communication of quality issues and outcomes to a higher project authority and stakeholders


3. Implement project quality improvements

Performance Criteria:

3.1. Review processes and implement agreed changes continually throughout the project life cycle to ensure continuous quality improvement   3.2. Review project outcomes against performance criteria to determine the effectiveness of quality management processes and procedures   3.3. Identify and document lessons learned and recommended improvements , and pass on to higher project authority for application in future projects

Learning Outcomes

Refer to elements

Details of Learning Activities

Students will learn through a number of planned activities (face to face classes, simulated workplace learning, online learning via CANVAS and other forms of structured teaching and learning). Students will be observed and assessed through their planned activities throughout the duration of the course.

Teaching Schedule

Lesson 1 Introduction and Overview of Competency

Lesson 2 Establishing Context (Internal and External)

Lesson 3 Quality Plan Inputs/Quality Objectives/ Management Responsibilities

Lesson 4 Quality Control// Quality Assurance

Lesson 5 Implementation of Quality Management Plan

Lesson 6 Quality Plan Review

Lesson 7 Continuous improvement in Quality Management

Lesson 8 Presentation of Quality plan

Learning Resources

Prescribed Texts


Other Resources

Students will be able to access course information and learning materials through myRMIT and may be provided with additional materials in class. Lists of relevant reference books, resources in the library and accessible Internet sites will be provided where possible. During the course, you will be directed to websites to enhance your knowledge and understanding of difficult concepts.

Overview of Assessment

Assessment will incorporate a variety of methods including written,oral, practical tasks and activities. You will be asked to personally demonstrate to your teacher/assessor the practical skills gained during this course to the relevant industry standards. Assessment activities will occur throughout this course and feedback will be provided at regular intervals.

Assessment Tasks

Students must pass each of the following assessment tasks to demonstrate competent. 

 Assessment Tasks
 Assessment Task 1 - Quality Management Plan
Assessment Task 2 - Manage Quality
Assessment Task 3 -  Quality Management Knowledge Questions

These tasks assesses the following Course Learning Outcomes (CLOs):

Assessment Mapping Matrix

Element/Performance Criteria Task 1 Task 2 Task 3
1.1  X    
1.2  X    
1.3  X    
1.4  X    
2.1  X  X  
2.2    X  
2.3    X  
2.4    X  
3.1    X  
3.2    X  
3.3    X  


To be deemed competent you must demonstrate an understanding of all aspects required of the competency. Assessment methods have been designed to measure your achievement of each competency in a flexible manner over multiple tasks.

Assessment Tasks

To be deemed competent, student must achieve satisfactory (S) results in all Three (3) assessments.  This course is graded as Competent or Not Yet Competent

In Class Activities (Portfolio) - Non Assessed Handed out in each class from Lesson 1 to 6. Due at the end of each class and will contribute to your portfolio. Will include direct observation and questioning, Due - Lesson 1 to 6. Oral presentation of Quality Management Plan Due- Lesson 7. 

Assessment Task 1 - Create a Quality Management Plan - - Lesson 1
- Quality Inputs, Quality Objectives, Management Responsibilities, Quality Control and Quality Assurance.
Due - Lesson 7

Assessment Task 2 - Review of Quality Management Plan - Handout - Lesson 1
- Implement Project Quality Improvements - Review.
Due - Lesson 7

Assessment Task 3 - Quality Management Knowledge Questions 

Assessment Matrix


Assessment Mapping Matrix

Assessment Mapping Matrix

Element/Performance Criteria 












Assessment Task 1












Assessment Task 2












Assessment Task 3









Other Information

Credit Transfer and/or Recognition of Prior Learning (RPL):
You may be eligible for credit towards courses in your program if you have already met the learning/competency outcomes through previous learning and/or industry experience. To be eligible for credit towards a course, you must demonstrate that you have already completed learning and/or gained industry experience that is:

  • Relevant
  • Current
  • Satisfies the learning/competency outcomes of the course

Please refer to to find more information about credit transfer and RPL.

Study and learning Support: 

Study and Learning Centre (SLC) provides free learning and academic development advice to you. 
Services offered by SLC to support your numeracy and literacy skills are: 

assignment writing, thesis writing and study skills advice 
maths and science developmental support and advice 
English language development 

Please Refer to find more information about Study and learning Support 

Equitable Learning Services (ELS):

If you are suffering from long-term medical condition or disability, you should contact Equitable Learning Services (ELS) to seek advice and support to complete your studies.
Please refer to to find more information about services offered by Equitable Learning Services (ELS).

Late submission: 

If you require an Extension of Submittable Work (assignments, reports or project work etc.) for 7 calendar days or less (from the original due date) and have valid reasons, you must complete and lodge an Application for Extension of Submittable Work (7 Calendar Days or less) form and lodge it with the Senior Educator/ Program Manager. 
The application must be lodged no later than one working day before the official due date. You will be notified within no more than 2 working days of the date of lodgment as to whether the extension has been granted. 
If you seek an Extension of Submittable Work for more than 7 calendar days (from the original due date) must lodge an Application for Special Consideration form under the provisions of the Special Consideration Policy, preferably prior to, but no later than 2 working days after the official due date. 

Submittable Work (assignments, reports or project work etc.) submitted late without approval of an extension will not be accepted or marked. 

Special consideration: 

Please Refer to find more information about special consideration 


Plagiarism is a form of cheating and it is very serious academic offence that may lead to expulsion from the University. 

Please Refer: to find more information about plagiarism. 

Other Information: 

All email communications will be sent to your RMIT email address and you must regularly check your RMIT emails.

Course Overview: Access Course Overview