Course Title: Apply quality system and continuous improvement processes

Part B: Course Detail

Teaching Period: Term1 2013

Course Code: MIET6280C

Course Title: Apply quality system and continuous improvement processes

School: 155T Vocational Health and Sciences

Campus: City Campus

Program: C5282 - Diploma of Laboratory Technology (Biotechnology)

Course Contact: Namrita Kaul

Course Contact Phone: +61 3 9925 4309

Course Contact Email:

Name and Contact Details of All Other Relevant Staff

Namrita Kaul

Tel No: 99254309

Nominal Hours: 80

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

Completion of 1st year courses

Course Description

This unit of competency covers the exercise of good laboratory practice and effective participation in quality improvement teams. Personnel are required to ensure the quality and integrity of their own work and detect non-conformances and work with others to suggest improvements in productivity and quality.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

MSL934002A Apply quality system and continuous improvement processes


2. Analyse opportunities for corrective and/or optimisation action

Performance Criteria:

1. Compare current work practices, procedures and process or equipment
performance with requirements and/or historical data or records
2. Recognise variances that indicate abnormal or sub-optimal performance
3. Collect and/or evaluate batch and/or historical records to determine possible causes for sub-optimal performance
4. Use appropriate quality improvement techniques to rank the probabilities of possible causes


3. Recommend corrective and/or optimisation actions

Performance Criteria:

1. Analyse cause(s) to predict likely impacts of change(s) and decide on the appropriate action(s)
2. Identify required change(s) to standards and procedures and training
3. Report recommendations to designated personnel





4. Participate in the implementation of recommended action(s)

Performance Criteria:

1. Implement approved action(s) and monitor performance following change(s) to evaluate results
2. Implement change(s) to systems and procedures to eliminate possible causes
3. Document outcomes of actions and communicate them to relevant personnel


5. Participate in the development of continuous improvement strategies

Performance Criteria:

1. Review all relevant features of work practice to identify possible contributing factors leading to sub-optimal performance
2. Identify options for removing or controlling the risk of sub-optimal performance
3. Assess the adequacy of current controls, quality methods and systems
4. Identify opportunities to continuously improve performance
5. Develop recommendations for continual improvements of work practices, methods, procedures and equipment effectiveness
6. Consult with appropriate personnel to refine recommendations before implementation of approved improvement strategies
7. Document outcomes of strategies and communicate them to relevant personnel


 1. Satisfy quality system requirements in daily work

Performance Criteria:

Performance Criteria
1. Access information on quality system requirements for own job function
2. Record and report quality control data in accordance with quality system
3. Follow quality control procedures to ensure products, or data, are of a defined quality as an aid to acceptance or rejection
4. Recognise and report non-conformances or problems
5. Conduct work in accordance with sustainable energy work practices
6. Promote sustainable energy principles and work practices to other workers

Learning Outcomes

Outlined in the competencies

Details of Learning Activities

• Online learning material
• Online learning activities
• Online assessment tasks/quizzes

Class room activities/peer group learning through discussion board(myRMIT Studies)

Teaching Schedule

11th Feb
Introduction, Meaning of quality, Basics of quality and quality system
Meaning of QA, QC and QM and role of Quality in a Laboratory
18th Feb
Standards, codes, procedures and/or enterprise requirements
Various organisations and their roles in managing quality in a laboratory
25th Feb
Safety in a laboratory, QC procedures, measurements and parameters, accuracy and precision, bias, range of acceptance, OHS and environmental management requirements  
4th Mar
Document and data control in a laboratory
Sustainable energy principles and work practices
11th Mar
QC and Non-conformance, Budgeting and Stock control  
18th Mar
Audits – Internal and External  
25th Mar
Review of Basic Statistics, QC tools, Introduction to Control Charts,
, Mid sem revision
1st Apr
Student Vacation  
8th Apr
Mid sem exams  
15th Apr
Reporting and Problem solving techniques.  
22nd Apr
Statistics in QC, Levey-Jennings Charts, more on Control Charts  
29th Apr
X-bar Charts, R-Charts  
6th May
Continue with (Xbar, Rcharts)  
13th May
Cusum Charts, QC Tools, Moving Average and Range Charts  
20th May
Ishikawa Charts and Pareto Charts, PDCA cycle  
27th May
Definitions/Terminology used in QC
Staff management, Ethics and Legalities
Revision Week
3rd June
Exam week  

Learning Resources

Prescribed Texts


Class room handouts and online resources will be provided throughout the semester.

Other Resources

Overview of Assessment

Assessment for this course may include assignments and project work

Assessment Tasks

 Task 1.

Quality Systems in laboratories
(online activity #1) 4th March 5%

Task 2.

Mid sem exam 8th April(week starting) 30%

Task 3.

Project and Presentation
Release on 15th April

Due by 29th April 10%

Task 4
Activity on Control Charts, using Minitab 6th May 10%

Task 5
Understanding QC tools(online activity #2) 20th May 5%

Task 6
Discussion Forum Ongoing participation ongoing 10%

Task 7
End Sem Exam 3rd June(week starting) 30%

Assessment Matrix

Course Overview: Access Course Overview