Course Title: Apply quality system and continuous improvement processes
Part B: Course Detail
Teaching Period: Term2 2016
Course Code: MIET6280C
Course Title: Apply quality system and continuous improvement processes
School: 155T Vocational Health and Sciences
Campus: City Campus
Program: C5283 - Diploma of Laboratory Technology (Pathology Testing)
Course Contact: Namrita Kaul
Course Contact Phone: +61 3 9925 4309
Course Contact Email: namrita.kaul@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Namrita Kaul
Tel No: 99254309
namrita.kadalbajoo@rmit.edu.au
Nominal Hours: 80
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
Completion of 1st year courses
Course Description
This unit of competency covers the exercise of good laboratory practice and effective participation in quality improvement teams. Personnel are required to ensure the quality and integrity of their own work and detect non-conformances and work with others to suggest improvements in productivity and quality.
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
MSL934002A Apply quality system and continuous improvement processes |
Element: |
1. Satisfy quality system requirements in daily work |
Performance Criteria: |
2.1. Compare current work practices, procedures and process or equipment performance with requirements and/or historical data or records 2.2. Recognise variances that indicate abnormal or sub-optimal performance 2.3. Collect and/or evaluate batch and/or historical records to determine possible causes for sub-optimal performance 2.4. Use appropriate quality improvement techniques to rank the probabilities of possible causes |
Element: |
2. Analyse opportunities for corrective and/or optimisation action |
Performance Criteria: |
2.1. Compare current work practices, procedures and process or equipment performance with requirements and/or historical data or records 2.2. Recognise variances that indicate abnormal or sub-optimal performance 2.3. Collect and/or evaluate batch and/or historical records to determine possible causes for sub-optimal performance 2.4. Use appropriate quality improvement techniques to rank the probabilities of possible causes |
Element: |
3. Recommend corrective and/or optimisation actions |
Performance Criteria: |
3.1. Analyse causes to predict likely impacts of changes and decide on the appropriate actions 3.2. Identify required changes to standards and procedures and training 3.3. Report recommendations to designated personnel |
Element: |
4. Participate in the implementation of recommended actions |
Performance Criteria: |
4.1. Implement approved actions and monitor performance following changes to evaluate results 4.2. Implement changes to systems and procedures to eliminate possible causes 4.3. Document outcomes of actions and communicate them to relevant personnel |
Element: |
5. Participate in the development of continuous improvement strategies |
Performance Criteria: |
5.1. Review all relevant features of work practice to identify possible contributing factors leading to sub-optimal performance 5.2. Identify options for removing or controlling the risk of sub-optimal performance 5.3. Assess the adequacy of current controls, quality methods and systems 5.4. Identify opportunities to continuously improve performance 5.5. Develop recommendations for continual improvements of work practices, methods, procedures and equipment effectiveness 5.6. Consult with appropriate personnel to refine recommendations before implementation of approved improvement strategies 5.7. Document outcomes of strategies and communicate them to relevant personnel |
Learning Outcomes
Outlined in the competencies
Details of Learning Activities
• Online learning material
• Online learning activities
• Online assessment tasks/quizzes
Class room activities/peer group learning through discussion board (myRMIT Studies)
Teaching Schedule
QS 2016, MSL934002A Apply Quality System and Continuous Improvement Processes
Semester 2, 2016
Teaching and Assessment Plan
UoC |
Content |
Weeks |
Dates |
Comments |
Laboratory Products and Services Quality requirements associated with the individual’s job function and/or work area |
Standards, codes, procedures and/or enterprise requirements: AS ISO 17025-2005 General requirements for the competence of testing and calibration laboratories AS/NZS ISO 10005:2006 Quality Management Systems – guidelines for Quality plans NATA AS/NZS ISO 10012:2004 Measurement management systems – requirements for measuring processes and equipment TGA GLP |
Week 1 and 2 Visit various websites: complete activities, checklists based on conducting and completing research in these websites |
4th July 11th July |
|
Quality Control Procedures |
NATA and its responsibility in Accreditation of laboratories, inspection bodies, calibration services, producers of certified reference materials and proficiency testing scheme providers throughout Australia. It is also Australia's compliance monitoring authority for the OECD Principles of GLP. Using checklists to monitor job progress against time, cost and quality standards Use of inspection and test plans to check compliance
|
Week 3 and 4
Understanding NATA, TGA and OECD, their role in labs in Australia |
18th July and 25th July |
Online quiz 1 to be completed on 18th July during the class time in the class room. Post Discussion Thread on 25th July to be completed by students by 1st August |
Methods of Statistical Analysis |
Basic Descriptive Stats, Sampling procedures |
Week 5 Review of basic stats Complete activities based on basic stats Sampling procedures
|
1st August |
|
Problem solving techniques |
Root Cause Analysis Implementing preventive strategies Identifying and rectifying a problem |
Week 6 Week 7 Perform activities |
8th Aug and 15th Aug |
Online Quiz 2 to be completed on 8th Aug in the class room during the class time, Release Project Details on 8th Aug |
Quality Improvement tools and techniques |
Histograms, Scatterplot, control charts, Ishikawadiagram, Pareto Chart, |
Week 8 Week 9 Week 10 Conduct Statistical Analysis |
5th Sept, 12th Sept, 19th Sept
|
Post Discussion Thread on 5th Sept to be completed by 12th Sept |
Sustainable energy principles and work practices |
Sustainable energy principles |
Week 11 |
26th Sept |
Minitab online quiz to be held during class time in the class room on 26th Sept Post Discussion Thread on 26th Sept to be completed by 3rd Oct |
Communication and Reporting Quality improvement opportunities |
Data entry, brief reports, maintaining communication/line of communication within theorganisation and outside organisation
|
Week 12 Week 13 Week 14 |
3rd Oct 10th Oct 17th Oct |
Project Presentation 3rd Oct |
End Sem Exams |
24th Oct 2016
|
Learning Resources
Prescribed Texts
Online resources will be provided during the semester |
References
Class room handouts and online resources will be provided throughout the semester. |
Other Resources
Overview of Assessment
The participant must demonstrate an understanding of all elements of a particular competency to be deemed competent. Assessment methods have been designed to measure achievement of each competency in a flexible manner over a range of assessment tasks.
Assessment will incorporate a variety of methods including technical requirements documentation, in class exercises, quizzes, and presentations. Participants are advised that they are likely to be asked to personally demonstrate their assessment work to their teacher to ensure that the relevant competency standards are being met.
Assessment Tasks
MSL934002A Apply Quality System and Continuous Improvement Processes
Assessment Schedule Semester 2, 2016
Task 1 |
Date to be released/due and Venue |
Topic/Based on |
|
Quiz 1 (5%) |
18th July Class Room during Class Time |
Using websites to understand how to follow enterprise procedures for documenting and reporting information about quality |
|
Quiz 2 (10%) |
8th August Class Room during Class Time |
Role of laboratory services, Quality control procedures including standards imposed by regulatory and licensing bodies |
|
Quiz 3 (15%) |
26th Sept Class Room during Class Time |
Conducting Statistical Analysis including Minitab assessment
|
|
To be satisfactory in Task 1, you are required to successfully complete all the three quizzes. | |||
Task 2 |
|
|
|
Participate in Discussion Forum |
Posted on |
Response/Feedback Due by |
Based on |
Thread 1(5%) |
11th July |
18th July |
Various Organisations and their role in maintaining Quality in labs |
Thread 2(5%) |
25th July |
1st Aug |
To analyse opportunities for Corrective and/or optimisation action |
Thread 3(5%) |
5th Sept |
12th Sept |
Recommend corrective action and or optimisation actions |
Thread 4(5%) |
26th Sept |
3rd Oct |
Participate in the development of continuous improvement strategies |
Project (20%) |
8th Aug |
3rd Oct |
Work in accordance with sustainable energy work practices and promote sustainable energy principles an work practices to other workers |
| |||
Task 3(30%) |
24th October 2016 End Semester Exam |
The dates indicate the week beginning.
Assessment Matrix
Other Information
Assessment Information
This course is graded in accordance with competency-based assessment, but which also utilise graded assessment
CHD Competent with High Distinction (80 – 100%)
CDI Competent with Distinction (70 – 79%)
CC Competent with Credit (60 – 69%)
CAG Competency Achieved – Graded (50 – 59%)
NYC Not Yet Competent
DNS Did Not Submit for assessment
• To pass the course you need to pass, on average, each type of assessment (exams and assignments etc.) You can’t make up marks from one type of assessment to another (e.g. pass the exams but fail the assignment component).
• Late work that is submitted without an application for an extension (see below) will not be corrected.
• APPLICATION FOR EXTENSION OF TIME FOR SUBMISSION OF ASSESSABLE WORK - A student may apply for an extension of up to 7 days from the original due date. They must lodge the application form (available onlinehttp://www1.rmit.edu.au/students/assessment/extension) at least 24 hours before the due date. The application is lodged with the School Admin Office on Level 6, Bdg 51. Students requiring longer extensions must apply for SPECIAL CONSIDERATION.
• For missed assessments such as exams- you (& your doctor if you are sick) must fill out a special consideration form. This form must be lodged online with supporting evidence prior to, or within, 48 hours of the scheduled time of examination http://www1.rmit.edu.au/students/specialconsideration
Course Overview: Access Course Overview