Course Title: Apply effective communication skills in nursing practice

Part B: Course Detail

Teaching Period: Term1 2016

Course Code: NURS5266C

Course Title: Apply effective communication skills in nursing practice

School: 155T Vocational Health and Sciences

Campus: City Campus

Program: C5313 - Diploma of Nursing (Enrolled-Division 2 Nursing)

Course Contact: Leeanne Mond

Course Contact Phone: +61 3 9925 4837

Course Contact Email:

Name and Contact Details of All Other Relevant Staff

Pam Maher

Program Coordinator


Ph:  +61 03 99254299

Nominal Hours: 40

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

            Not applicable

Course Description

This competency unit describes the skills and knowledge required for effective communication in complex communication situations and its application to nursing practice; the function and purpose of small groups; meeting procedures; and the dynamics of group work and evaluation as a tool for continuous improvement.

The unit is co-delivered with conjunction with HLTEN515B Implement and monitor nursing care for older together with HLTEN511B Provide Nursing care for Clients requiring Palliative care. 

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

HLTEN502B Apply effective communication skills in nursing practice


1. Use effective communication skills in complex situations


2. Deliver complex information effectively


3. Identify and address actual and potential constraints to communication


4. Evaluate effectiveness of communication in complicated situations


5. Use information technology


6. Lead small group discussions


7. Give and receive feedback for performance improvement


8. Use the principles and processes of open disclosure effectively

Learning Outcomes

These are described in the elements.

Details of Learning Activities

 Classroom teacher delivery

Group work

Self directed learning


Laboratory work

Completion of workbooks


Clinical Placement  (100% compulsory Attendance)

Teaching Schedule

Lesson 1   Effective Communication

Lesson 2   Roles of Healthcare

Lesson 3   Conflict resolution

Lesson 4   Open Disclosure

Lesson 5   Formation of Assessment Questionnaire

Lesson 6   Theory of Ageing

Lesson 7   Disease Process

Lesson 8   Activities of Daily Living

Lesson 9   Older Client

Lesson 10  Care Planning

Lesson 11  ACFI

Lesson 12  Complex

Lesson 13  Group Care plan Discussion

Lesson 14  Dementia

Lesson 15  Recognise the needs of Palliative client

Lesson 16  Symptoms of palliative care

Lesson 17  Loss and grief

Lesson 18 Last Rites

Lesson 18A Pain and end of life

Lab 1:  Computer Lab              (Correct nursing uniforms must be worn in all Clinical labs)

Lab 2 :  Part A. ADL’s  Part 2. Nutrition

Lab 3:   Massage

Lab 4:  Handover

Lab 5: Pain and Last rite

Learning Resources

Prescribed Texts

Kozier and Erb's, Fundamentals of Nursing,(2014) 3rd Ed. Pearson:Australia (3 book set)


Other Resources


Professional Journals

Overview of Assessment

The underpinning knowledge and skills for this competency will be assessed via the following methods

  • Classroom Activities
  • Clinical Placement
  • Written Assignment

Assessment Tasks

Assessment in this course include HLTEN511B and HLTEN515B and includes:

Assessment 1:  Interview a Resident during Clinical Placement -  Written Reflection

Assessment 2:  Group work - Video Presentation of Palliative topic

Assessment 3: This course is also assessed through clinical Practice

Each assessment will be deemed Satisfactory or Not Satisfactory

In order to be assessed as Competent in the cluster, you must be assessed as Satisfactory in ALL assessments

You are expected to attend all classes, Compulsory Labs and Compulsory Clinical Placement

Assessment Matrix

See assessment matrix on Blackboard

Other Information

Recognition of prior learning (RPL) is available for this course. Refer:

Re submission of Assessment

Re submission of written work for students who have attempted to undertake assessment and attended all lab session may be given a further opportunity to demonstrate competency.

Re submission may be granted on the recommendation of the teacher to the program coordinator.

Practical assessment may have a second attempt only.

Please refer to the RMIT assessment policies for special consideration, extensions of time, equitable assessment arrangements and future assessment adjustments: (unresolved)


Plagiarism is a form of cheating in assessment and may occur in oral, written or visual presentations. It is the presentation of the work, idea or creation of another person, without appropriate referencing, as though it is your own.


 Turnitin is an online service, into which teachers and students submit student assignments into a large database. The text of a student assignment, or whatever else has been uploaded, is retained in the database.

Refer RMIT policy

Course Overview: Access Course Overview