Course Title: Develop and implement service programs

Part B: Course Detail

Teaching Period: Term1 2021

Course Code: HWSS6112C

Course Title: Develop and implement service programs

School: 375T Vocational Design and Social Context

Campus: City Campus

Program: C5331 - Diploma of Youth Work

Course Contact: Dianne Mackay

Course Contact Phone: 9925 4454

Course Contact Email:

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 100

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

In this course, you will gain skills and knowledge required to engage young people, analyse service needs of particular groups and develop programs and services to meet those needs.  

This unit is taught and assessed with 

CHCPRP001 Develop and maintain networks and collaborative partnerships

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCCCS007 Develop and implement service programs


1. Engage consumers in the analysis of service needs

Performance Criteria:

1.1 Develop a plan for consumer participation and engagement in decisions about service provision

1.2 Investigate the needs of individuals as the basis for service provision in line with consumer participation and engagement plan

1.3 Recognise processes and communications that may be a barrier to consumer participation and develop mechanisms to overcome these

1.4 Interact and consult with people accessing the service to monitor changing needs so they can be addressed

1.5 Consult and collaborate with other services and networks to address multi-faceted needs of individuals and client groups

1.6 Evaluate broader organisation context and its impact on service delivery


2. Develop programs

Performance Criteria:

2.1 Facilitate input to program development from internal and external stakeholders

2.2 Engage people accessing programs in management processes and develop formal arrangements as required

2.3 Incorporate consideration of individual differences, rights, needs and preferences in the planning processes

2.4 Integrate both internal and external services as required

2.5 Determine financial, human and physical resource requirements

2.6 Develop supporting systems and procedures

2.7 Develop and integrate service evaluation methods, including mechanisms for feedback from people accessing service programs

2.8 Document program identifying priorities, timelines and responsibilities


3. Implement and monitor programs

Performance Criteria:

3.1 Communicate roles and responsibilities to relevant stakeholders

3.2 Facilitate provision of training to support implementation

3.3 Monitor service delivery against agreed objectives and budgetary frameworks

3.4 Make user interactions and feedback an integral part of ongoing monitoring

3.5 Identify and address problems in addressing the needs of service users in accordance with organisation procedures

3.6 Maintain relevant program and service delivery documentation


4. Evaluate programs

Performance Criteria:

4.1 Assess capacity of programs to meet objectives

4.2 Seek and evaluate feedback from those using the service and other stakeholders

4.3 Modify programs as needed to meet changing requirements within policy and budgetary frameworks

Learning Outcomes

On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.


Details of Learning Activities

In-class (campus-based and online classroom) activities: 

  • teacher directed group activities/projects 
  • peer teaching 
  • group discussion 
  • class activities to review discussions/lectures 
  • role play activities 

Out-of-class activities: 

  • independent project-based work online and other research 
  • independent study 

Teaching Schedule








Understanding Networking and collaborative partnerships

  • Explain concepts of networking
  • Importance of networking
  • Formal and informal networking
  • Types of network
  • Information gather and sharing


Needs assessment and consultation

Discuss Assessment Task 1 Part A&B

  • What is needs assessment
  • Benefits of needs assessment
  • Consultation
  • Process of consultation
  • Principles of consultation




Program development and implementation

Working in groups - Assessment Task 1 Part A and B


  • Program Objectives
  • Smart Goals 
  • Program Stakeholders
  • Funding and Resources
  • Legislative requirements
  • Assessment Task 1 Part A&B complete in class

Assessment Task 1 Part B

Evaluation Plan

Assessment Task 2

  • Complete working in groups to complete the assessment requirements for part B
  • Why do we need to have an evaluation?
  • Key steps in evaluation
  • Types of evaluation
  • Program monitoring
  • Developing evaluation questions
  • Discuss assessment task 2



Evaluation, monitoring and review

Assessment Task 2

Assessment Task- 3

  • Evaluation, monitoring and review of service programs
  • Evaluation of Networks and collaborative partnerships
  • Complete TASK2 in class
  • Discuss task -3




Assessment task -3

Assessment Task -4

  • Documentation in networking
  • Documentation in delivering service programs
  • Complete Task 3 in class
  • Discuss task 4



Evaluation reports

Complete Task -4




  • Evaluation reports
  • Content of an evaluation report





Assessments 4 Presentation

  • Each student needs to do a 10-15 minutes presentation


Review of the content and assessment support




Learning Resources

Prescribed Texts


Other Resources

The University Library has extensive resources and provides subject specialist expertise, research advice, help with referencing and support through:
The learning Lab
The Study Support Hub
English for uni workshops

Overview of Assessment


Assessment task 1: Engagement Plan

Assessment task 2:

Part A: Program and Implementation Plan

Part B: Evaluation Plan

Assessment task 3: Program Review Report

Assessment task 4: Presentation


If you have a long term medical condition and/or disability it may be possible to negotiate to vary aspects of the learning or assessment methods. You can contact the program coordinator or the Disability Liaison Unit if you would like to find out more.

A student charter summarises your responsibilities as an RMIT student as well as those of your teachers.

Your course assessment conforms to RMIT assessment principles, regulations, policies, procedures and instructions which are available for review online:;ID=c15i3ciaq8ca

Assessment Tasks

Students enrolled in Vocational Education and Training qualifications are assessed for Competency.  To be assessed competent means you have consistently demonstrated the required knowledge and skills at a standard expected in the workplace. To be assessed as Competent in this course, you will need to complete each assessment task to a satisfactory standard. You will receive feedback from the teacher at the conclusion of each assessment task.

Assessment tasks need to be completed for this unit are:


Assessment task 1: Engagement Plan

Assessment task 2:

Part A: Program and Implementation Plan

Part B: Evaluation Plan

Assessment task 3: Program Review Report

Assessment task 4: Presentation

Assessment Matrix

The assessment matrix (Rubric) is in canvas at the end of each assessment task.

Other Information

Please refer to the RMIT student page for extensive information about the support available for students in  a range of  matters:

Equitable Learning Services provide support and equal opportunities for students with a disability, long-term illness and/or mental health condition and primary carers of individuals with a disability.


Course Overview: Access Course Overview