Course Title: Work with people with mental health issues

Part B: Course Detail

Teaching Period: Term2 2021

Course Code: OHTH5919C

Course Title: Work with people with mental health issues

School: 375T Vocational Design and Social Context

Campus: City Campus

Program: C5331 - Diploma of Youth Work

Course Contact: Dianne Mackey

Course Contact Phone: +61 3 9925 4454

Course Contact Email:

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 80

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

In this course you will develop skills and knowledge required to establish relationships and clarify needs, in order to work collaboratively with young people who are living with mental health issues.  It focuses on the skills needed by youth support workers who work in contexts outside the mental health sector, but come into contact with young people with mental health issues. 

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCMHS001 Work with people with mental health issues


1. Establish respectful relationships with people with mental health issues

Performance Criteria:

1.1 Communicate in a way that develops and maintains respect, hope, trust and self-direction

1.2 Work in a way that reflects and prioritises the person’s right to self define and direct their own recovery

1.3 Recognise and respect the person’s social, cultural and spiritual differences

1.4 Support the person to understand and exercise their rights

1.5 Maintain confidentiality and privacy of the person within organisation policy and protocols


2. Determine the needs of people with mental health issues

Performance Criteria:

2.1 Gather and interpret information about the person’s needs from the person and other agreed sources

2.2 Identify and discuss with the person services and strategies that support empowerment and recovery

2.3 Support the person to express their own identity and preferences and avoid imposing own values and attitudes

2.4 Identify duty of care and dignity of risk considerations in collaboration with the person


3. Work with people with mental health issues to meet aspirations and needs

Performance Criteria:

3.1 Provide support that facilitates progress towards the person’s goals in collaboration with the person and their care network

3.2 Work in ways that uphold the person’s rights

3.3 Adapt service delivery within organisation policies and procedures to meet the person’s specific needs and requirements

3.4 Document interactions and services according to organisation policy and procedures

3.5 Respond promptly and supportively to people experiencing distress or crisis

3.6 Work within the limits of own knowledge, abilities and work role and make referrals to other services as indicated by the person’s needs

Learning Outcomes

On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.

Details of Learning Activities

In-class (campus-based and online classroom) activities: 

  • teacher directed group activities/projects 
  • peer teaching 
  • group discussion 
  • class activities to review discussions/lectures 
  • role play activities 

Out-of-class activities: 

  • independent project-based work online and other research 
  • independent study 


Teaching Schedule






Introduction to Mental Health in Youth context




History of MH

Mental health Issues

MH Sector




First steps in mental health care

Discuss and complete Task -1 in class

Mental State Exam

Mental health issues and understanding of signs, symptoms and associated stigma

Relationship building

Collaborative practice



Needs and issues of consumers



Non- clinical services

Discuss Task -2

Consumers’ right/ability to self-define and direct their own recovery

Principles of duty of care

Impact on mental health, stigma, discrimination, self -esteem, motivation, daily living, self-care and relationships



Crisis response and Self- care

Use of language

The Referral process

The implications of verbal non-verbal communication

Rights and responsibilities of workers and consumers




Diagnosis, Policies and procedures , documentation

Diagnoses process

Relevant policy/ procedure

The importance of supervision

Risk management – risk plans

Report writing and documentation



Discuss and prepare for Task 3

Task 3 role play assessment



Role plays- Task 3

 Mental health role plays- Task 3



Review of the content and Role plays continued

Mental health role plays continued.

Learning Resources

Prescribed Texts


Other Resources

The University Library has extensive resources and provides subject specialist expertise, research advice, help with referencing and support through:
The learning Lab
The Study Support Hub
English for uni workshops

Overview of Assessment

To demonstrate competency in this course you will need to complete all of the following pieces of assessment to a satisfactory standard. You will receive written feedback on all assessment.

Assessment will include:

1 of 3 Knowledge Questions

2 of 3 Knowledge Questions

3 of 3 Simulation and reflection report

Grades that apply to courses that are delivered and assessed in accordance with competency-based assessment are:
CA: Competency Achieved

NYC: Not Yet Competent
DNS: Did not Submit for Assessment

If you have a long term medical condition and/or disability it may be possible to negotiate to vary aspects of the learning or assessment methods. You can contact the program coordinator or the Disability Liaison Unit if you would like to find out more.

A student charter summarises your responsibilities as an RMIT student as well as those of your teachers.

Your course assessment conforms to RMIT assessment principles, regulations, policies, procedures and instructions which are available for review online:;ID=c15i3ciaq8ca

Assessment Tasks

Assessment is ongoing throughout the course and will include practical demonstrations, group activities, knowledge questions, case study, reflection and role plays.  Full assessment briefs will be provided and can be found on Canvas.

Assessment 1:

Knowledge questions

Assessment 2:

Knowledge questions

Assessment 3:

Workplace simulation and reflection report

Assessment Matrix

The assessment matrix (Rubric) is in canvas at the end of each assessment task.

Other Information

Please refer to the RMIT student page for extensive information about the support available for students in  a range of  matters:

Equitable Learning Services provide support and equal opportunities for students with a disability, long-term illness and/or mental health condition and primary carers of individuals with a disability.

Course Overview: Access Course Overview