Course Title: Lead and manage team effectiveness

Part A: Course Overview

Program: C5338 Diploma of Leadership and Management

Course Title: Lead and manage team effectiveness

Portfolio: BUS Portfolio Office

Nominal Hours: 60

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Terms

Course Code

Campus

Career

School

Learning Mode

Teaching Period(s)

EMPL7072C

City Campus

TAFE

650T Vocational Business Education

Face-to-Face or Internet or Workplace

Term2 2016,
Term1 2017,
Term2 2017

Course Contact: Suzanne Maugeri

Course Contact Phone: +61 3 9925 1466

Course Contact Email: suzanne.maugeri@rmit.edu.au



Course Description

This unit describes the skills and knowledge required to lead teams in the workplace and to actively engage with the management of the organisation.

It applies to individuals working at a managerial level who facilitate work teams and build a positive culture within their work teams. At this level, work will normally be carried out using complex and diverse methods and procedures requiring the exercise of considerable discretion and judgement, using a range of problem solving and decision making strategies.

Pre-requisite Courses and Assumed Knowledge and Capabilities

None



National Competency Codes and Titles

National Element Code & Title:

BSBWOR502 Lead and manage team effectiveness

Elements:

1. Establish team performance plan

2. Develop and facilitate team cohesion

3. Facilitate teamwork

4. Liaise with stakeholders


Learning Outcomes


Overview of Assessment

In order to achieve competency in this unit, you must provide:

Performance Evidence

 Evidence of the ability to: 

  • use leadership techniques and strategies to facilitate team cohesion and work outcomes including:
  • encouraging and fostering shared understanding of purpose, roles and responsibilities
  • identifying and resolving problems
  • providing feedback to encourage, value and reward others
  • modelling desired behaviour and practices
  • develop policies and procedures to ensure team members take responsibility for own work and assist others to undertake required roles and responsibilities
  • establish processes to address issues and resolve performance issues
  • support team to meet expected performance outcomes including providing formal and informal learning opportunities as needed
  • develop performance plans with key performance indicators (KPIs), outputs and goals for individuals or the team which incorporate input from stakeholders
  • communicate effectively with a range of stakeholders about team performance plans and team performance
  • facilitate two-way flow of information between team and management relevant to team performance
  • evaluate and take necessary corrective action regarding unresolved issues, concerns and problems raised by internal or external stakeholders.

 Knowledge Evidence

To complete the unit requirements safely and effectively, you must:

  • explain how group dynamics can support or hinder team performance
  • outline strategies that can support team cohesion, participation and performance
  • explain strategies for gaining consensus
  • explain issue resolution strategies.

Assessment Conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the industry capability - workplace effectiveness field of work and include access to:

  • workplace documents
  • case studies and, where possible, real situations
  • office equipment and resources
  • interaction with others.

Feedback

Feedback will be provided throughout the semester in class and/or online discussions.  You are encouraged to ask and answer questions during class time and online sessions so that you can obtain feedback on your understanding of the concepts and issues being discussed. Finally, you can email or arrange an appointment with your teacher to gain more feedback on your progress.

You should take note of all feedback received and use this information to improve your learning outcomes and final performance in the course.