Course Title: Lead and manage effective workplace relationships

Part B: Course Detail

Teaching Period: Term2 2017

Course Code: EMPL7071C

Course Title: Lead and manage effective workplace relationships

School: 650T Vocational Business Education

Campus: City Campus

Program: C5338 - Diploma of Leadership and Management

Course Contact: Suzanne Maugeri

Course Contact Phone: +61 3 9925 1466

Course Contact Email:

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 50

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

This unit describes the skills and knowledge required to lead and manage effective workplace relationships.  It applies to individuals in leadership or management who have a prominent role in establishing and managing processes and procedures to support workplace relationships taking into account the organisation’s values, goals and cultural diversity.

At this level work will normally be carried out within complex and diverse methods and procedures, which require the exercise of considerable discretion and judgement, using a range of problem solving and decision making strategies.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

BSBLDR502 Lead and manage effective workplace relationships


1. Manage ideas and information

Performance Criteria:

1.1 Ensure strategies and processes are in place to communicate information associated with the achievement of work responsibilities to all co-workers

1.2 Develop and/or implement consultation processes to ensure that employees have the opportunity to contribute to issues related to their work role

1.3 Facilitate feedback to employees on outcomes of the consultation processes

1.4 Develop and/or implement processes to ensure that issues raised are resolved promptly or referred to relevant personnel


2. Establish systems to develop trust and confidence

Performance Criteria:

2.1 Establish and/or implement policies to ensure that the organisation’s cultural diversity and ethical values are adhered to

2.2 Gain and maintain the trust and confidence of colleagues and external contacts through professional conduct

2.3 Adjust own interpersonal communication styles to meet the organisation’s cultural diversity and ethical environment and guide and support the work team in their personal adjustment proces


3. Manage the development and maintenance of networks and relationships

Performance Criteria:

3.1 Use networks to build workplace relationships providing identifiable outcomes for the team and the organisation

3.2 Conduct ongoing planning to ensure that effective internal and external workplace relationships are developed and maintained


4. Manage difficulties to achieve positive outcomes

Performance Criteria:

4.1 Develop and/or implement strategies to ensure that difficulties in workplace relationships are identified and resolved

4.2 Establish processes and systems to ensure that conflict is identified and managed constructively in accordance with the organisation’s policies and procedures

4.3 Provide guidance, counselling and support to assist co-workers in resolving their work difficulties

4.4 Develop and implement an action plan to address any identified difficulties

Learning Outcomes

Details of Learning Activities

A range of learning activities are planned for this course including self-paced and collaborative classroom based activities.

The self-paced activities will be delivered through various technology platforms and may include your contribution to wikis and discussion threads, reflective journals, quizzes and interactive sessions.

The collaborative classroom based activities will include group discussion, group problem solving activities and opportunities to practise your skills in a simulated/real workplace environment.

We expect you to participate and contribute in all scheduled learning activities.


Teaching Schedule

 The nominal hours associated with this are a guide only and represent the total teaching time and student effort required to successfully complete the course.  This may include not only scheduled classes but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.


Week ContentAssessments

9. Sept 4

(Course week 1)

Session 1

Introduction to course

Assessments review


Prescribed text

Session 2 The informal organisation: Cole6e/ch4


10. Sept 11

(Course week 2)

Session 1 Communications: Cole6e/ch6

Session 2 Communications: Cole6e/ch6


11. Sept 18

(Course week 3)

Session 1 Effective working relationships: Cole6e/ch8

Session 2 Effective working relationships: Cole6e/ch8


12. Sept 25

(Course week 4)

Session 1 Understanding leadership: Cole6e/ch9

Session 2 Understanding leadership: Cole6e/ch9


13. Oct 2

(Course week 5)

Session 1 Motivation and engagement: Cole6e/ch10

Session 2 Motivation and engagement: Cole6e/ch10


14. Oct 9

(Course week 6)

Session 1 Building productive work teams: Cole6e/ch13

Session 2 Building productive work teams: Cole6e/ch13

Assessment 1 due

15. Oct 16

(Course week 7)

Session 1 Leading teams: Cole6e/ch14

Session 2 Leading teams: Cole6e/ch14


16. Oct 23

(Course week 8)

Session 1 Course finalisation

Session 2 Course and Program Review

 Assessment 2 due
17. Oct 30Resits and resubmissions as appropriate 

Learning Resources

Prescribed Texts

Cole K, Management theory and practice 6e, 2016 Cengage Learning Australia Pty Limited



Other Resources


RMIT Learning Lab

RMIT Library

Overview of Assessment

In order to achieve competency in this unit, you must provide:

Performance Evidence

 Evidence of the ability to: 

  • develop and/or implement processes to manage ideas and information including:

◾communicating information to support others to achieve work responsibilities
◾facilitating employees’ contributions to consultation on work issues
◾providing feedback on the outcomes of consultations
◾resolution of issues raised or referral to relevant personnel

  • establish and/or implement policies to ensure that the organisation’s cultural diversity and ethical values are adhered to provide leadership through own behaviour including:
    ◾professional conduct that promotes trust with internal and external contacts
    ◾adjusting own interpersonal communication style to meet the organisation’s cultural diversity and ethical environment
  • plan for, and manage, the use of networks to support identifiable outcomes for the team and the organisation
  • develop and/or implement processes and systems to manage difficulties including:
  • ◾identifying and resolving conflicts and other difficulties according to organisational policies and procedures
    ◾planning how to address difficulties
    ◾providing guidance, counselling and support to assist co-workers in resolving their work difficulties.

Knowledge Evidence

To complete the unit requirements safely and effectively, you must:

  • explain how systems, policies and procedures can support the development of effective work relationships focusing on interpersonal styles, communications, consultation, cultural and social sensitivity, networking and conflict resolution
  • outline legislation relevant to managing effective workplace relationships.

 Assessment Conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the management and leadership field of work and include access to:

  • relevant legislation, regulations, standards and codes
  • relevant workplace documentation and resources
  • case studies and, where possible, real situations
  • interaction with others.


Feedback will be provided throughout the semester in class and/or online discussions.  You are encouraged to ask and answer questions during class time and online sessions so that you can obtain feedback on your understanding of the concepts and issues being discussed. Finally, you can email or arrange an appointment with your teacher to gain more feedback on your progress.

You should take note of all feedback received and use this information to improve your learning outcomes and final performance in the course.           

Assessment Tasks

There are 2 assessments for this course. Students must complete both assessments successfully to be deemed competent


Assessment 1 Manage information and develop trust and confidence


  1. You are to develop a communications strategy for DLM Enterprises which ensures that strategies and processes are in place to manage ideas and information.
  2. You will write a Code of Conduct for DLM Enterprises which defines team members’ professional conduct, diversity and ethical values to guide and support them in their personal adjustment process



Assessment 2   Manage information and develop trust and confidence


  1. You will produce a practical one year plan to enhance your networking capabilities to produce identifiable outcomes for yourself and DLM Enterprises
  2. You will design policies and procedures to recognise, identify, and then manage conflicts in a constructive manner

Assessment Matrix

Other Information


Submission Requirements

1. Submission to the Blackboard Assessment 1 - Course Week 6

3. Submission to the Blackboard Assessment 2 - Course Week 8

Late Submission Procedures

You are required to submit assessment items and/or ensure performance based assessment is completed by the due dates.

If you are prevented from submitting an assessment item on time, by circumstances outside your control, you may apply in advance to your teacher for an extension to the due date of up to seven calendar days.

More Information:

Form to use:

Where an extension of greater than seven days is needed, you must apply for special consideration. Applications for special consideration must be submitted no later than two working days after the assessment task deadline or scheduled examination.

More Information:;ID=g43abm17hc9w

Form to use:

Re-submissions (VET Programs):

If you are found to be Not Yet Competent in a particular Course Assessment Task (or you do not submit/attend) you will be allowed one re-submission. Your teacher will provide feedback regarding what you need to do to improve and will set a new deadline for the re-submission.

If you are still not meeting the assessment requirements you must apply to your Program Manager in writing outlining the steps you will take to demonstrate competence in your course. Your submission will be considered by the Program Team and you will be advised of the outcome as soon as possible.

Grading and re-submissions
Re-submissions do not contribute to your overall grade for the course.

Adjustments to Assessment

In certain circumstances students may be eligible for an assessment adjustment. For more information about the circumstances under which the assessment arrangements might be granted please access the following website:

More Information:;ID=7usdbki1fjf31 

You should:

• Ensure that you submit assessments on or before the due date. If your performance in the assessment is affected by unexpected circumstances, you should consider applying for Special Consideration. Information on the process and application form is available myRMIT and links in Student Diary. 
• Always retain a copy of your assessment tasks (hard copy and soft copy) 
• When you submit work for assessment at RMIT University you need to use a cover sheet that includes a declaration and statement of authorship. You must complete, sign and submit a cover sheet with all work you submit for assessment, whether individual or group work. On the cover sheet you declare that the work you are presenting for assessment is your own work. An assignment cover sheet for submission of work for assessment is available on blackboard. 
• Each page of your assessment should include footer with your name, student number, the title of the assessment, unit code and title and page number

Marking Guide (competency):

Vocational Education and Training (VET) is based on current industry needs and the focus on preparing you for the workplace. Because VET courses are informed by practical application of knowledge and skills, they are based on a system known as ‘competency based training’ (CBT). So when you are assessed in VET it is about whether you are competent to do the job, as well as having a firm grasp on the knowledge and skills required to do that job, as opposed to traditional curriculum based education settings that are often based on knowledge retention.

You need to demonstrate you are competent in each element of the unit of competency you are studying. You will receive feedback on each assessment task that will inform you whether you are competent or not and how well you are performing. Once competent in all elements of the unit you pass that unit of competency.

Marking Guide (Grading)

After achieving competency we then grade your performance in the unit; this gives you the opportunity to have the level of your performance formally recognised against industry standards and employability skills.

Final Grades Table:

CHD Competent with High Distinction 
CDI Competent with Distinction 
CC Competent with Credit 
CAG Competency Achieved – Graded




Course Overview: Access Course Overview