Course Title: Lead and manage team effectiveness

Part B: Course Detail

Teaching Period: Term1 2018

Course Code: EMPL7072C

Course Title: Lead and manage team effectiveness

School: 650T Vocational Business Education

Campus: City Campus

Program: C5338 - Diploma of Leadership and Management

Course Contact: Sylvia Baroutis

Course Contact Phone: +61 3 9925 5469

Course Contact Email: sylvia.baroutis@rmit.edu.au


Name and Contact Details of All Other Relevant Staff

Nominal Hours: 60

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

None

Course Description

This unit describes the skills and knowledge required to lead teams in the workplace and to actively engage with the management of the organisation.

It applies to individuals working at a managerial level who facilitate work teams and build a positive culture within their work teams. At this level, work will normally be carried out using complex and diverse methods and procedures requiring the exercise of considerable discretion and judgement, using a range of problem solving and decision making strategies.


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

BSBWOR502 Lead and manage team effectiveness

Element:

1. Establish team performance plan

Performance Criteria:

1.1 Consult team members to establish a common understanding of team purpose, roles, responsibilities and accountabilities in accordance with organisational goals, plans and objectives
1.2 Develop performance plans to establish expected outcomes, outputs, key performance indicators (KPIs) and goals for work team
1.3 Support team members in meeting expected performance outcomes

Element:

2. Develop and facilitate team cohesion

Performance Criteria:

2.1 Develop strategies to ensure team members have input into planning, decision making and operational aspects of work team
2.2 Develop policies and procedures to ensure team members take responsibility for own work and assist others to undertake required roles and responsibilities
2.3 Provide feedback to team members to encourage, value and reward individual and team efforts and contributions
2.4 Develop processes to ensure that issues, concerns and problems identified by team members are recognised and addressed

Element:

3. Facilitate teamwork

Performance Criteria:

3.1 Encourage team members and individuals to participate in and to take responsibility for team activities, including communication processes
3.2 Support the team in identifying and resolving work performance problems
3.3 Ensure own contribution to work team serves as a role model for others and enhances the organisation’s image for all stakeholders

Element:

4. Liaise with stakeholders

Performance Criteria:

4.1 Establish and maintain open communication processes with all stakeholders
4.2 Communicate information from line manager/management to the team
4.3 Communicate unresolved issues, concerns and problems raised by team members and follow up with line manager/management and other relevant stakeholders
4.4 Evaluate and take necessary corrective action regarding unresolved issues, concerns and problems raised by internal or external stakeholders


Learning Outcomes



Details of Learning Activities

A range of learning activities are planned for this course including self-paced and collaborative classroom based activities.

The self-paced activities will be delivered through various technology platforms and may include your contribution to wikis and discussion threads, reflective journals, quizzes and interactive sessions.

The collaborative classroom based activities will include group discussion, group problem solving activities and opportunities to practise your skills in a simulated/real workplace environment.

We expect you to participate and contribute in all scheduled learning activities.


Teaching Schedule

 This course is clustered with EMPL7072C Lead and manage team effectiveness in delivery and assessments.

Week TopicCole's text, 6e

9.  9 Apr

 

 

Increasing performance

Course outline and assessments

Canvas resources and textbook

Team performance plan

Job purpose statements

Team purpose statements

Key result areas

Assessment 1: Part (a) preparation

 

Building teams

Task and process issues

Overlapping team needs

Team composition

Tuckman's group development 

Role of a team leader

How to motivate the team

Non-task goals

Ch 11 text pp 323-327
Ch 11 ppts
Ch 13 ppts

 

 

 

 

See Ch 13 if ppts don't specify source

10. 16 April

 

 

Solving problems
Providing feedback

Degrees of involving your team

Tps for involving team members

Minimising groupthink

Group dynamics - team cohesion and groupthink

Analyse a problem  using Cause-and-effect model

Types of feedback

The informal organisation and Caring for customers

Influences on group dynamics

Power and influence

Meeting internal customers' needs

Identify the needs of your departmental/team members

Communications

Tips for better communication

Assessment 1(a) preparation and consultation

 

 

Ch 18 ppts
Ch 15 ppts
Ch 4 ppts


 

 

 

 

Ch 4 ppts
Ch 20 ppts

11. 23 April

 

 

Recruiting and inducting employees - Ch 25

How to best match a person with the job role

Person specifications

The operating environment - Ch 2

Organisation's mission

Organisation's values

Effective workplace relationships - Ch 8

Establish and sustain professional networks

What is the purpose of networking?

Build people's confidence and trust

Turning conflicts into agreements

Understanding leadership

Leading versus managing

Consultation on Assessment 1(a) and (b)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

12. 30 April

 

Understanding motivation

Maslow's hierarchy of needs

McClelland and Atkinson's needs theory

Building productive work teams

Stages in team development

Conflcit management

How to identify conflict

Common responses to conflict

4-steps model for teaching agreement

Consultation on Assessment 1 (a), (b) and (c).

Ch 10 ppts

 

 

 

Ch 13 ppts
Ch 8 ppts

 

  

13. 7 May

 

Leading teams

Strategies to lead successful teams

Strategies to support your team and for team leader to support you

Consultation on Assessment 1(a), (b) and (c)

 

 Ch 14 ppts

 

 

 

 

14. 14 May

 

Continue with consultation and assessment preparation in class Assessment 1(a), (b) and (c) due

15. 21 May

 

Course review and assessment feedback

 

16. 28 May

Resubmissions as appropriate  


Learning Resources

Prescribed Texts

Cole K, Management theory and practice 6e, 2016 Cengage Learning Australia Pty Limited

9780170354059


References


Other Resources

Canvas

RMIT Learning Lab

RMIT Library

 


Overview of Assessment

In order to achieve competency in this unit, you must provide:

Performance Evidence

 Evidence of the ability to: 

  • use leadership techniques and strategies to facilitate team cohesion and work outcomes including:
  • encouraging and fostering shared understanding of purpose, roles and responsibilities
  • identifying and resolving problems
  • providing feedback to encourage, value and reward others
  • modelling desired behaviour and practices
  • develop policies and procedures to ensure team members take responsibility for own work and assist others to undertake required roles and responsibilities
  • establish processes to address issues and resolve performance issues
  • support team to meet expected performance outcomes including providing formal and informal learning opportunities as needed
  • develop performance plans with key performance indicators (KPIs), outputs and goals for individuals or the team which incorporate input from stakeholders
  • communicate effectively with a range of stakeholders about team performance plans and team performance
  • facilitate two-way flow of information between team and management relevant to team performance
  • evaluate and take necessary corrective action regarding unresolved issues, concerns and problems raised by internal or external stakeholders.

 Knowledge Evidence

To complete the unit requirements safely and effectively, you must:

  • explain how group dynamics can support or hinder team performance
  • outline strategies that can support team cohesion, participation and performance
  • explain strategies for gaining consensus
  • explain issue resolution strategies.

Assessment Conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the industry capability - workplace effectiveness field of work and include access to:

  • workplace documents
  • case studies and, where possible, real situations
  • office equipment and resources
  • interaction with others.

Feedback

Feedback will be provided throughout the semester in class and/or online discussions.  You are encouraged to ask and answer questions during class time and online sessions so that you can obtain feedback on your understanding of the concepts and issues being discussed. Finally, you can email or arrange an appointment with your teacher to gain more feedback on your progress.

You should take note of all feedback received and use this information to improve your learning outcomes and final performance in the course.


Assessment Tasks

Task - Develop and implement a Team Performance Plan (TPP) due Week 14 (date and time to be negotiated with the teacher)

Summary and purpose of assessment

There are three parts in the task that you need to complete satisfactorily, in order to be deemed competent for these units.  They are:-

Develop a team performance plan
Develop implementation strategies for the team performance plan
Analyse a workplace situation where you have had to manage conflict and/or poor work performance.

Full details and marking criteria are available in the Assessment document on Canvas.


Assessment Matrix

Other Information

Submission Requirements

 

Submission to Canvas in Week 14


Late Submission Procedures

You are required to submit assessment items and/or ensure performance based assessment is completed by the due dates.

If you are prevented from submitting an assessment item on time, by circumstances outside your control, you may apply in advance to your teacher for an extension to the due date of up to seven calendar days.

More Information: http://www.rmit.edu.au/students/assessment/extension

Form to use: http://mams.rmit.edu.au/seca86tti4g4z.pdf

Where an extension of greater than seven days is needed, you must apply for special consideration. Applications for special consideration must be submitted no later than two working days after the assessment task deadline or scheduled examination.

More Information: http://www.rmit.edu.au/browse;ID=g43abm17hc9w

Form to use: http://mams.rmit.edu.au/8a5dgcaqvaes1.pdf

Re-submissions (VET Programs):

If you are found to be unsuccessful in a particular Course Assessment Task (or you do not submit/attend) you will be allowed one re-submission. Your teacher will provide feedback regarding what you need to do to improve and will set a new deadline for the re-submission.

If you are still not meeting the assessment requirements you must apply to your Program Manager in writing outlining the steps you will take to demonstrate competence in your course. Your submission will be considered by the Program Team and you will be advised of the outcome as soon as possible.

Grading and re-submission

Re-submissions do not contribute to your overall grade for the course.

Adjustments to Assessment

In certain circumstances students may be eligible for an assessment adjustment. For more information about the circumstances under which the assessment arrangements might be granted please access the following website:

More Information: http://rmit.edu.au/browse;ID=7usdbki1fjf31 

You should:

• Ensure that you submit assessments on or before the due date. If your performance in the assessment is affected by unexpected circumstances, you should consider applying for Special Consideration. Information on the process and application form is available myRMIT and links in Student Diary. 
• Always retain a copy of your assessment tasks (hard copy and soft copy) 
• When you submit work for assessment at RMIT University you need to use a cover sheet that includes a declaration and statement of authorship. You must complete, sign and submit a cover sheet with all work you submit for assessment, whether individual or group work. On the cover sheet you declare that the work you are presenting for assessment is your own work. An assignment cover sheet for submission of work for assessment is available on blackboard. 
• Each page of your assessment should include footer with your name, student number, the title of the assessment, unit code and title and page number

Marking Guide (competency):

Vocational Education and Training (VET) is based on current industry needs and the focus on preparing you for the workplace. Because VET courses are informed by practical application of knowledge and skills, they are based on a system known as ‘competency based training’ (CBT). So when you are assessed in VET it is about whether you are competent to do the job, as well as having a firm grasp on the knowledge and skills required to do that job, as opposed to traditional curriculum based education settings that are often based on knowledge retention.

You need to demonstrate you are competent in each element of the unit of competency you are studying. You will receive feedback on each assessment task that will inform you whether you are competent or not and how well you are performing. Once competent in all elements of the unit you pass that unit of competency.

Marking Guide (Grading)

After achieving competency we then grade your performance in the unit; this gives you the opportunity to have the level of your performance formally recognised against industry standards and employability skills.

Final Grades Table:


CHD Competent with High Distinction 
CDI Competent with Distinction 
CC Competent with Credit 
CAG Competency Achieved – Graded

Course Overview: Access Course Overview