Course Title: Manage business document design and development

Part A: Course Overview

Program: C5339 Diploma of Business Administration

Course Title: Manage business document design and development

Portfolio: BUS Portfolio Office

Nominal Hours: 80

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Code




Learning Mode

Teaching Period(s)


City Campus


650T Vocational Business Education

Face-to-Face or Internet or Workplace

Term1 2016,
Term2 2016,
Term1 2017

Course Contact: Sylvia Baroutis

Course Contact Phone: +61 3 9925 5469

Course Contact Email:

Course Description

This unit describes the skills and knowledge required to establish standards for the design and production of organisational documents and to manage document design and production processes to ensure agreed standards are met.

It applies to individuals employed in a range of work environments who require well-developed skills in the use of a range of software packages. They use these skills to establish, document and implement consistent standards of document design within an organisation.

Pre-requisite Courses and Assumed Knowledge and Capabilities


National Competency Codes and Titles

National Element Code & Title:

BSBADM506 Manage business document design and development


1 Establish documentation standards

2 Manage template design and development

3 Develop standard text for documents

4 Develop and implement strategies to ensure the use of standard documentation

5 Develop and implement strategies for maintenance and continuous improvement of standard documentation

Learning Outcomes

Overview of Assessment

In order to achieve competency in this unit, you must provide:

Performance Evidence

 Evidence of the ability to:  

  • identify the organisational needs, requirements and information technology capabilities relevant to the design and production of documents
  • establish documentation standards to meet organisational requirements
  • design, test and amend document templates
  • develop and implement documentation and training to support use of standard templates and macros
  • monitor the implementation of standard documentation templates and macros and make improvements in line with organisational requirements. 

Knowledge Evidence

To complete the unit requirements safely and effectively, you must:

  • describe document production processes
  • identify costs involved with the implementation of standard documentation
  • explain the software applications relevant to document design and development in the organisation
  • identify key provisions of relevant legislation and regulations, codes and standards affecting document production
  • outline organisational policies and procedures relating to document production
  • list sources of expertise available externally to the organisation or workgroup. 

Assessment Conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the general administration field of work and include access to:

  • computer hardware and other document production equipment
  • software applications appropriate to the task
  • media for production of documents
  • samples of high quality standard documents.


Feedback will be provided throughout the semester in class and/or online discussions.  You are encouraged to ask and answer questions during class time and online sessions so that you can obtain feedback on your understanding of the concepts and issues being discussed. Finally, you can email or arrange an appointment with your teacher to gain more feedback on your progress.

You should take note of all feedback received and use this information to improve your learning outcomes and final performance in the course.