Course Title: Recognise and respond appropriately to domestic and family violence

Part B: Course Detail

Teaching Period: Term2 2019

Course Code: HWSS6070C

Course Title: Recognise and respond appropriately to domestic and family violence

School: 365T Global, Urban and Social Studies

Campus: City Campus

Program: C5345 - Diploma of Community Services (Case Management)

Course Contact: Melinda Brown

Course Contact Phone: 9925 4580

Course Contact Email:

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 50

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description


This unit describes the knowledge and skills required to identify and respond to the needs of clients who may be experiencing domestic and family violence, including responding to immediate intervention and support needs

This unit applies to health and community service workers providing services according to established organisation procedures. These workers may not be specialised family violence workers.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCDFV001 Recognise and respond appropriately to domestic and family violence


1. Adopt work practices that support interactions with those affected by domestic and family violence

Performance Criteria:

1.1 Adopt work practices that reflect the values and philosophiesof domestic violence work

1.2 Plan work practices and access environments that support client and worker safety

1.3 Identify and participate in support processes for workers exposed to domestic and family violence

1.4 Apply organisation standards and procedures and comply with legislative and statutory requirements


2. Identify client needs

Performance Criteria:

2.1 Explain rights and responsibilities of client andworker and promote throughout client contact

2.2 Use interpersonal skills that develop rapport and promote confidence, and full, accurate and relevant exchange of information

2.3 Show sensitivity to client sspecific needs and any cultural, family and individual differences

2.4 Assess information for complexity, urgency and eligibility so that priorities for service delivery and safety can be identified

2.5 Identify and respond to any indications ofriskor threats to safety


3. Respond to client needs

Performance Criteria:

3.1 Identify worker and workplace limitations in addressing and assessing client needs and make referrals or seek assistance from appropriate persons

3.2 Prioritise the physical and emotional safety of clients,their family and workers in developing responses

3.3 Negotiate and agree strategies for intervention with the client before commencing work

3.4 Provide client with information about available services for meeting their needs

3.5 Complete accurate and comprehensive records, reports and referral information according to organisation requirements

Learning Outcomes

On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.

Details of Learning Activities

Classes where information is shared through talks and group discussions, and exercises are conducted to apply learning. Time in class is spent working on applied assessment tasks.

Teaching Schedule


Introduction to the area of family and domestic violence

  • Values and philosophies of domestic violence work
  • Background information and the effects of domestic and family violence
  • Current key issues affecting the area


Supporting interactions

  • Applying practices that support client and worker safety
  • Self-care and accessing support processes for workers exposed to domestic and family violence
  • Meeting organisational and complying with legislative and statutory requirements



Identifying client needs

  • Developing rapport and explaining rights and responsibilities, demonstrating sensitivity
  • Assessing and prioritising needs based on their complexity, urgency and eligibility
  • Dealing with immediate risks to safety and developing safety plans


Developing intervention strategies

  • Working with clients to prioritise physical and emotional safety
  • Negotiating interventions provided by you, another colleague or services
  • Making referrals, providing clients with services’ information and completing and checking case notes


Assessment workshop, review and reflection

  • Finalising assessments
  • Course review
  • Reflection on learning

Learning Resources

Prescribed Texts


Other Resources

Overview of Assessment


This unit has three assessment tasks consisting of;

  • A role play and preliminary assessment
  • Safety plan development and referral
  • 2 online quizzes

Assessment Tasks

Assessment task 1: Role Play and Preliminary Assessment. Individual assessment

Assessment task 2: Safety Plan Development and Referral. Individual assessment

Assessment tasks 3 and 4: Complete two online quizzes to test your knowledge of and apply to short scenarios the key issues and concepts related to working with those who are experiencing domestic and family violence. Individual assessment

Assessment Matrix

A marking rubric for each assessment task is located on Canvas.


Other Information

Please refer to the RMIT student page for extensive information about study support, assessment, extensions, appeals and a range of other matters:

Course Overview: Access Course Overview