Course Title: Develop, facilitate and review all aspects of case management

Part B: Course Detail

Teaching Period: Term2 2016

Course Code: HWSS6103C

Course Title: Develop, facilitate and review all aspects of case management

School: 365T Global, Urban and Social Studies

Campus: City Campus

Program: C5345 - Diploma of Community Services (Case Management)

Course Contact: Bronwyn Tanti

Course Contact Phone: 9925 9079

Course Contact Email:

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 75

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

This unit describes the skills and knowledge required to undertake case management meetings to plan, monitor and review service provision.

Workers at this level work autonomously and are responsible for own outputs within organisation guidelines.

This unit applies to work in a range of health and community services contexts.


This unit is delivered in a cluster with:

CHCCCS004 Assess co-existing needs



National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCCSM005 Develop, facilitate and review all aspects of case management


1.Determine appropriate response to case management in accordance with organisation and legislative requirements

Performance Criteria:

1.1 Develop and utilise case management processes in accordance with statutory requirements 1.2 Implement appropriate processes to enable the client to set goals and participate in case management processes 1.3 Integrate appropriate cultural considerations into all aspects of case management planning 1.4 Provide information on rights of appeal and avenues of complaint so the client understands rights and responsibilities


2. Conduct case management meetings

Performance Criteria:

2.1 Facilitate information sharing with the client and establish an appropriate rapport 2.2 Identify and agree client and worker roles, responsibilities, boundaries and processes of service delivery 2.3 Determine and agree organisation, family and community needs, responsibilities and rights


3. Develop an appropriate case management plan

Performance Criteria:

3.1 Collaborate with the client to identify strengths, abilities and goals and develop an agreed approach to case management 3.2 Develop a case management plan to reflect initial assessment of needs 3.3 Work with the client to identify the full range of immediate, short and long term needs of the client and other relevant parties 3.4 Establish and agree on processes to monitor and change case plan 3.5 Identify strategies to deal with complex or high risk situations 3.6 Match requirements of case plan to experience, workload and geographical location of worker or service provider 3.7 Assist clients to set and achieve realistic targets for change or action and to take personal responsibility


4. Monitor and review case work activities and processes

Performance Criteria:

4.1 Implement strategies to regularly monitor the effectiveness of case management processes against agreed goals, service provision and client and stakeholder satisfaction 4.2 Assess the need for changes in case plan and develop strategies for appropriate alternatives and/or ongoing interventions 4.3 Negotiate with relevant parties any proposed changes arising from case review 4.4 Document all case work interventions in compliance with evidence based practice and confidentiality requirements 4.5 Implement case closure in accordance with organisation procedures

Learning Outcomes

On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.

Details of Learning Activities


In class: Lectures, discussions and group activities

Teaching Schedule


Week 1

Case Work 1 Case Management

  • The case management process
  • Approaches to service delivery
  • Understanding the change process
  • Responsibilities, duty of care and risk

Week 2

Conducting initial intake and assessment

  • Building rapport
  • Establishing rights, responsibilities and boundaries
  • Identifying strengths, weaknesses, abilities and goals

Week 3

Developing case management plans

  • Case planning to identify short and long term needs
  • Developing strategies and setting targets for change
  • Dealing with high complex or high risk situations

Week 4

Conducting case management meetings

  • Conference meeting policies and procedures
  • Organising case conferences
  • Managing the conferences
  • Managing meeting outcomes and follow up

Week 5

Organising access to services

  • Coordinating service delivery
  • Making referrals
  • Working with other service providers/agencies

Week 6

Monitoring and evaluating case plans

  • Monitor client progress
  • Developing and negotiating strategies for changes to needs to ongoing interventions
  • Closing cases

Week 7

Case Work 2 Complex Case Coordination and Child Protection

  • Understanding case management in the context of the child protection framework
  • Child protection and child-centred practices
  • Understanding the stages of child development, causes and effects of child abuse and neglect
  • Understanding the stages of child development and indicators of risk
  • Taking into consideration cultural needs, the impact of family dynamics and the community

Week 8

Working with children, young people and their families

  • Using appropriate communication with children and young people
  • Encouraging engagement and participation in case management
  • Conducting assessments with children, young people and relevant stakeholders

Week 9

Planning interventions

  • Developing case management plans with children, young people, families and other stakeholders
  • Identifying strategies to build on strengths and protective factors and to help the child or young person achieve their goals
  • Developing contingency plans to manage

Week 10

Coordinating and participating in conferences

  • Convening meetings
  • Preparing children and young people for conferences
  • Managing conflict
  • Providing appropriate information to clients, families and stakeholders
  • Preparing case histories

Week 11

Providing advocacy and support

  • Determining the nature and level of advocacy and support required
  • Providing advocacy and support through the process 
  • Working with other service providers to manage interventions

Week 12

Undertaking case closure

  • Reviewing progress
  • Evaluating achievement of goals


Learning Resources

Prescribed Texts


Other Resources

Overview of Assessment


This unit is assessed in a cluster with CHCCCS004 Assess co-existing needs.

There are four assessment t asks consisting of 1 group, 2 individual and 1 quiz.


Assessment Tasks


This course is delivered and assessed in a cluster with:-

CHCCCS004 Assess co-existing needs

CHCCSM007 Undertake case management in a child protection framework

CHCCSM004 Coordinate complex case requirements



Assessment task 1: Complete two online quizzes to test your knowledge of the key issues and concepts related case management practice:

  • Quiz one will include questions addressing topics in Case Work 1 Case Management (Due by week 7)
  • Quiz two will include questions addressing topics in Case Work 2 Complex Case Coordination and Child Protection (Due by week 13)


Assessment task 2: Develop case management plans for three clients (children and/or young people with coexisting needs), based on case studies. (In class and by week 8)

Assessment task 3: Prepare a written report, based on scenarios, explaining how resources, services and supports for three clients (children and/or young people with coexisting needs) were coordinated. (In class and by week 10)

Assessment task 4: Prepare a presentation, based on scenarios, providing recommendations for monitoring and reviewing case work activities. (week 12)


Assessment Matrix



The assessment matrix demonstrates alignment of tasks with the relevant unit of competency. These matrix’s are available through program administration.

Other Information


Please refer to the RMIT student page for extensive information about study support, assessment, extensions, appeals and a range of other matters:

Cover Sheet for Submissions
You must complete a submission cover sheet for every piece of submitted work, including online submissions. This signed sheet acknowledges that you are aware of implications of plagiarism.

It is strongly advised that you attend all sessions in order to engage in the required learning activities, ensuring the maximum opportunity to gain the competency.

Applying for an Extension

Extension of time for assessment tasks may be granted where circumstances beyond your control prevent submission by the published due date. Speak with your teacher or course coordinator regarding applying for an extension.

Applying for Special Consideration

If you are seeking an extension of more than seven calendar days (from the original due date) you must lodge an Application for Special Consideration form, preferably prior to, but no later than two working days after the official due date. Late applications will only be accepted in exceptional circumstances. For information about Special Consideration and how to apply, see:

Academic Integrity

Academic integrity means honesty and responsibility in scholarship through respecting the work of others whilst having the freedom to build new insights, new knowledge and ideas. RMIT University upholds the values of academic integrity as fundamental to the scholarship undertaken by all members of its community. Whenever you refer to another person’s research or ideas (either by directly quoting or paraphrasing them) you must acknowledge your source.

If you are even in doubt about how to properly cite a reference, consult your lecturer or the academic integrity website:

The RMIT library provides tools to assist with your referencing

Plagiarism and Collusion

Plagiarism and collusion constitute extremely serious academic misconduct, and are forms of cheating. You are reminded that cheating, whether by fabrication, falsification of data, or plagiarism, is an offence subject to University disciplinary procedures. Plagiarism is the presentation of the work, idea or creation of another person as though it is your own. It is a form of cheating and is a very serious academic offence that may lead to expulsion from the University. Plagiarised material can be drawn from, and presented in, written, graphic and visual form, including electronic data, and oral presentations. Plagiarism occurs when the origin of the material used is not appropriately cited. Plagiarism is not acceptable.

Examples of plagiarism include:

  • Copying sentences or paragraphs word-for-word from one or more sources, whether published or unpublished, which could include but is not limited to books, journals, reports, theses, websites, conference papers, course notes, etc. without proper citation;
  • Closely paraphrasing sentences, paragraphs, ideas or themes without proper citation;
  • Piecing together text from one or more sources and adding only linking sentences;
  • Copying or submitting whole or parts of computer files without acknowledging their source;
  • Copying designs or works of art and submitting them as your original work;
  • Copying a whole or any part of another student's work; and
  • Submitting work as your own that someone else has done for you.
  • Enabling Plagiarism: the act of assisting or allowing another person to plagiarise or to copy your own work is also an offence.

For further information, please see the RMIT Plagiarism Policy –;ID=sg4yfqzod48g1 (unresolved) – and the RMIT Student Conduct Regulations –;ID=r7a7an6qug93

Plagiarism Software

The originality verification software Turnitin may be used in this course. For details, see:

Complaints Procedure:

RMIT University is committed to providing a harmonious study and work environment for all students and staff. The University recognises your right to raise concerns about academic, administrative or support services without recrimination and has policies and procedures to assist in the resolution of complaints.

Most issues are resolved at the local level and you are encouraged to take steps to resolve your issue locally. The student complaint procedure details steps to take if your problem is not resolved or you believe the response you received is unreasonable.

Student Complaints Policy:

Student complaints Procedure:;ID=i1lexipvjt22

Student Complaints Form:

Course Overview: Access Course Overview