Course Title: Develop, facilitate and review all aspects of case management
Part B: Course Detail
Teaching Period: Term2 2017
Course Code: HWSS6103C
Course Title: Develop, facilitate and review all aspects of case management
School: 365T Global, Urban and Social Studies
Campus: City Campus
Program: C5345 - Diploma of Community Services (Case Management)
Course Contact: Bronwyn Tanti
Course Contact Phone: 9925 9079
Course Contact Email: firstname.lastname@example.org
Name and Contact Details of All Other Relevant Staff
Nominal Hours: 75
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
This unit describes the skills and knowledge required to undertake case management meetings to plan, monitor and review service provision.
Workers at this level work autonomously and are responsible for own outputs within organisation guidelines.
This unit applies to work in a range of health and community services contexts.
This unit is delivered in a cluster with:
CHCCCS004 Assess co-existing needs
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title:
CHCCSM005 Develop, facilitate and review all aspects of case management
1.Determine appropriate response to case management in accordance with organisation and legislative requirements
1.1 Develop and utilise case management processes in accordance with statutory requirements
1.2 Implement appropriate processes to enable the client to set goals and participate in case management processes
1.3 Integrate appropriate cultural considerations into all aspects of case management planning
1.4 Provide information on rights of appeal and avenues of complaint so the client understands rights and responsibilities
2. Conduct case management meetings
2.1 Facilitate information sharing with the client and establish an appropriate rapport
2.2 Identify and agree client and worker roles, responsibilities, boundaries and processes of service delivery
2.3 Determine and agree organisation, family and community needs, responsibilities and rights
3. Develop an appropriate case management plan
3.1 Collaborate with the client to identify strengths, abilities and goals and develop an agreed approach to case management
3.2 Develop a case management plan to reflect initial assessment of needs
3.3 Work with the client to identify the full range of immediate, short and long term needs of the client and other relevant parties
3.4 Establish and agree on processes to monitor and change case plan
3.5 Identify strategies to deal with complex or high risk situations
3.6 Match requirements of case plan to experience, workload and geographical location of worker or service provider
3.7 Assist clients to set and achieve realistic targets for change or action and to take personal responsibility
4. Monitor and review case work activities and processes
4.1 Implement strategies to regularly monitor the effectiveness of case management processes against agreed goals, service provision and client and stakeholder satisfaction
4.2 Assess the need for changes in case plan and develop strategies for appropriate alternatives and/or ongoing interventions
4.3 Negotiate with relevant parties any proposed changes arising from case review
4.4 Document all case work interventions in compliance with evidence based practice and confidentiality requirements
4.5 Implement case closure in accordance with organisation procedures
On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.
Details of Learning Activities
Classes where information is shared through talks and group discussions, and exercises are conducted to apply learning. Time in class is spent working on applied assessment tasks.
Week 1: Case Management
- The case management process, models and approaches to service delivery
- Understanding the change process
- Responsibilities, duty of care and risk
Week 2: Conducting initial intake and assessment
- Building rapport and establishing rights, responsibilities and boundaries
- Types of assessment and using tools
- Identifying strengths, weaknesses, abilities and goals
Week 3: Conducting and participating case meetings
- Planning and progress meetings
- Meeting policies and procedures
- Managing meeting outcomes and follow up
Week 4: Developing case plans
- Analysing short and long term needs, taking into consideration diversity of factors
- Developing strategies for high and low risk situations and setting targets for change
- Determining intervention and prevention services and making referrals
Week 5: Organising access to services
- Coordinating service delivery
- Encouraging self-advocacy
- Working with other service providers/agencies
Week 6: Monitoring and evaluating case plans and processes
- Monitor client progress
- Developing and negotiating strategies for changes to needs to ongoing interventions
- Closing cases
Week 7: Assessment workshop, course review and reflection
- Finalising assessments tasks
- Course review
- Reflection on learning
Learning Resources The University Library provides extensive services, facilities and study space as well as comprehensive collections of books, periodicals and other course related materials, such as DVD’s, magazines, slides, films etc. Computer laboratories with access to a wide range of desktop publishing software are also available. The library also has an expanding virtual collection of electronic resources and networks, including product data, e-books, electronic journals and newspapers, web based tutorials, online reference and document delivery services etc., all of which are accessible on campus, and off campus 24 hours per day. More information on library resources and services can be found at: http://www.rmit.edu.au/library
If you need additional support, visit RMIT’s Learning Lab, either in person or online: http://www.dlsweb.rmit.edu.au/lsu/
Equitable Learning Services (ELS) provides support and equal opportunities for students with a disability, long-term illness and/or mental health condition and primary carers of individuals with a disability.The link is : https://www.rmit.edu.au/students/support-and-facilities/student-support/equitable-learning-services
Overview of Assessment
This unit is assessed in a cluster with CHCCCS004 Assess co-existing needs.
There are four assessment t asks consisting of 1 group, 2 individual and 1 quiz.
Assessment task 1: Assess the needs of clients, based on role-played case studies.
Assessment task 2: Participate in case planning processes and prepare case plans.
Assessment task 3: Evaluate and close cases.
Assessment task 4: Complete one online, self-paced quiz on the key issues and concepts relating to the case work and assessing co-existing needs.
The assessment matrix demonstrates alignment of tasks with the relevant unit of competency. These matrix’s are available through program administration.
Please refer to the RMIT student page for extensive information about study support, assessment, extensions, appeals and a range of other matters: rmit.edu.au/students
Cover Sheet for Submissions
You must complete a submission cover sheet for every piece of submitted work, including online submissions. This signed sheet acknowledges that you are aware of implications of plagiarism.
It is strongly advised that you attend all sessions in order to engage in the required learning activities, ensuring the maximum opportunity to gain the competency.
Applying for an Extension
Extension of time for assessment tasks may be granted where circumstances beyond your control prevent submission by the published due date. Speak with your teacher or course coordinator regarding applying for an extension.
Applying for Special Consideration
If you are seeking an extension of more than seven calendar days (from the original due date) you must lodge an Application for Special Consideration form, preferably prior to, but no later than two working days after the official due date. Late applications will only be accepted in exceptional circumstances. For information about Special Consideration and how to apply, see:
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Plagiarism and collusion constitute extremely serious academic misconduct, and are forms of cheating. You are reminded that cheating, whether by fabrication, falsification of data, or plagiarism, is an offence subject to University disciplinary procedures. Plagiarism is the presentation of the work, idea or creation of another person as though it is your own. It is a form of cheating and is a very serious academic offence that may lead to expulsion from the University. Plagiarised material can be drawn from, and presented in, written, graphic and visual form, including electronic data, and oral presentations. Plagiarism occurs when the origin of the material used is not appropriately cited. Plagiarism is not acceptable.
Examples of plagiarism include:
- Copying sentences or paragraphs word-for-word from one or more sources, whether published or unpublished, which could include but is not limited to books, journals, reports, theses, websites, conference papers, course notes, etc. without proper citation;
- Closely paraphrasing sentences, paragraphs, ideas or themes without proper citation;
- Piecing together text from one or more sources and adding only linking sentences;
- Copying or submitting whole or parts of computer files without acknowledging their source;
- Copying designs or works of art and submitting them as your original work;
- Copying a whole or any part of another student's work; and
- Submitting work as your own that someone else has done for you.
- Enabling Plagiarism: the act of assisting or allowing another person to plagiarise or to copy your own work is also an offence.
For further information, please see the RMIT Plagiarism Policy – http://www.rmit.edu.au/browse;ID=sg4yfqzod48g1 (unresolved) – and the RMIT Student Conduct Regulations – http://www1.rmit.edu.au/browse;ID=r7a7an6qug93
The originality verification software Turnitin may be used in this course. For details, see: http://www.turnitin.com
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Student Complaints Policy: http://www1.rmit.edu.au/policies/studentcomplaintspolicy
Student complaints Procedure: http://www1.rmit.edu.au/browse;ID=i1lexipvjt22
Student Complaints Form: http://mams.rmit.edu.au/v4ujvmyojugxz.pdf
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