Course Title: Develop and maintain operational procedures for transport and logistics enterprises

Part B: Course Detail

Teaching Period: Term2 2017

Course Code: BUSM8744C

Course Title: Develop and maintain operational procedures for transport and logistics enterprises

School: 650T Vocational Business Education

Campus: City Campus

Program: C5369 - Diploma of Logistics

Course Contact: Suzanne Maugeri

Course Contact Phone: +61 3 9925 1466

Course Contact Email: suzanne.maugeri@rmit.edu.au


Name and Contact Details of All Other Relevant Staff

Justin Briggs

justin.briggs@rmit.edu.au

Building 80 Level 5 Room 30.013 Ext: 5433

Phone : 9925.5433

Mon, Tue, Wed, Thur : Meetings By Appointment Only

Nominal Hours: 30

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

none

Course Description

This unit involves the skills and knowledge required to develop and maintain operational procedures for transport and logistics enterprises in accordance with relevant regulations, standards and codes of practice, including the Australian Dangerous Goods (ADG) Code and workplace procedures.

It includes planning and developing operational procedures, and monitoring and evaluating the implementation of these operational procedure/s.

Work is under general guidance on progress and outcomes. It requires discretion and judgement for self and others in planning and using resources, services and processes to achieve required outcomes.

The unit generally applies to those with responsibility for resource coordination and allocation, and who lead individuals and teams.


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

TLIL5020 Develop and maintain operational procedures for transport and logistics enterprises

Element:

1 Plan and develop operational procedures

Performance Criteria:

1.1 Processes requiring development/modification of operational procedures are identified and confirmed with relevant personnel and business units

1.2 Scope, focus and extent of the operational procedure/s are discussed and validated with affected personnel

1.3 Current procedures are evaluated to ensure development is not unnecessarily duplicating previous work

1.4 Factors likely to impact on the development process are identified and techniques are adopted for their incorporation into the procedure/s

1.5 Proposed operational procedures are researched using a range of sources and provision is made to include user input

1.6 Operational procedures are developed, documented and verified with relevant internal/external personnel and/or organisations, in accordance with workplace procedures

1.7 New operational procedures are trialled with a target group as required

1.8 Performance indicators are developed to measure the effectiveness of the operational procedure/s

Element:

2 Monitor the implementation of the operational procedure/s

Performance Criteria:

2.1 Introduction of the operational procedure/s for selected units/job functions is planned with affected personnel to ensure understanding and the need for compliance

2.2 Effective induction and supervision is provided to support personnel in implementing the new procedure/s

2.3 Personnel performance is monitored to ensure adherence to the operational procedure/s and to assess the requirement to modify the process

2.4 Solicited feedback is actively sought from personnel implementing the operational procedure/s

Element:

3 Evaluate the implementation of operational procedures

Performance Criteria:

3.1 Effectiveness of the operational procedure/s is assessed against developed performance indicators

3.2 Operational procedure/s are modified/deleted as required, in accordance with evaluation mechanism and enterprise requirements

3.3 Relevant personnel are kept informed of the evaluation process and advised of subsequent changes to operational procedure/s

3.4 Records, reports and recommendations for improvement are managed within the workplace information systems and processes


Learning Outcomes


This course is structured to provide students with the optimum learning experience in order to demonstrate the skills and knowledge required to develop and maintain operational procedures for transport and logistics enterprises in accordance with relevant regulations, standards and codes of practice, including the Australian Dangerous Goods (ADG) Code and workplace procedures.


Details of Learning Activities

A range of in class activities, case studies and face to face delivery will provide a range of learning and teaching experiences for students.


Teaching Schedule

This course is co-delivered with:
BUSM8745C Manage a Supply Chain;
BUSM7986C Administer chain of Responsibility

The Teaching Schedule for this course is as follows but please note that it is subject to change 

Week Number

Date

Topic

Assessment Week

1

3 Jul  2017

Teacher, student introductions Rules, Explain cluster and schedule Assessments, Feedback Deadlines and resubmissions. Results: competency and grades.

 

2

10 July

Topic 1 Types of Supply Chain and Operational Quality controls

 

3

17 July

Topic 2 SWOT Analysis, Strategy Theories and Trialling Procedure protocols

 

4

24 July

Topic 2 SWOT Analysis, Strategy Theories and Trialling Procedure protocols cont,

 

5

31 July

Topic 3 SC Technology and In class Plan and Develop learning activity

 

6

7 August

Topic 4 Supply Chain Re-design

 

7

14 August

Topic 5 Communicate Operational Responsibilities

 

8

21 August

Topic 6 Develop Operational Procedures

 

  

Semester break 28 August - 3 September

 

9

4 September

Topic 6 Develop Operational Procedures cont

Assessment Task 1 – Manage Supply Chain Blog.

10

11 September

Topic 7  Administer chain of responsibility policies and procedures

 

11

18 September

Topic 7  Administer chain of responsibility policies and procedures cont

 

12

25 September

Topic 7  Administer chain of responsibility policies and procedures cont

 

13

2 October

Topic 8  Importance of Assessing Readiness to Implement Strategy

 

14

9 October

Topic 8  Importance of Assessing Readiness to Implement Strategy cont

Assessment Task 2 – Administer chain of Responsibility

15

16 October

Topic 9  Demand driven supply chain strategy

Assessment Task 3 –Operational Procedures 

16

23 October

Receive Final Submissions requiring extension Review, Assess and Feedback

 

The nominal hours associated with this are a guide only and represent the total teaching time and student effort required to successfully complete the course. This may include not only scheduled classes bit also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

 


Learning Resources

Prescribed Texts


References


Other Resources


Overview of Assessment

Assessment Methods

Assessment methods have been designed to measure achievement of the requirements in a flexible manner over a range of assessment tasks, for example:

  • direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate
  • review of final printed documents
  • demonstration of techniques
  • observation of presentations
  • oral or written questioning to assess knowledge of software applications

You are advised that you are likely to be asked to personally demonstrate your assessment work to your teacher to ensure that the relevant competency standards are being met.

Performance  Evidence

You will be required to provide evidence of the following skills:

  • applying precautions and required action to minimise, control or eliminate hazards that may exist during work activities
  • applying relevant legislation and workplace procedures
  • communicating effectively with others when developing and maintaining operational procedures for transport and logistics enterprises
  • completing documentation related to developing and maintaining operational procedures for transport and logistics enterprises
  • implementing contingency plans
  • modifying activities to cater for variations in workplace contexts and environment
  • monitoring work activities in terms of planned schedule
  • operating electronic communication equipment to required protocol
  • planning and organising activities
  • prioritising work and coordinating self and others in relation to transport and logistics operations
  • providing leadership and working collaboratively with others when developing and maintaining operational procedures for transport and logistics enterprises
  • reading and interpreting transport and logistics schedules, inventories, regulatory requirements, customer instructions, workplace procedures and manuals relevant to developing and maintaining operational procedures for transport and logistics enterprises
  • selecting and applying appropriate application of technology, information systems and procedures
  • working systematically with required attention to detail without injury to self or others, or damage to goods or equipment.

Knowledge Evidence

You are required to provide evidence of the following:

  • application of current competencies within functional activity
  • application of relevant Australian standards and associated certification requirements
  • business policies, procedures and plans including procedures for outsourcing components of operations and engaging additional resources
  • focus of operation of transport and logistics systems, resources, management and workplace operating systems
  • licence and permit requirements relevant to transport and logistics operations
  • problems that may occur when developing and maintaining operational procedures for transport and logistics enterprises and action that can be taken to resolve or report these problems
  • regulations, codes of practice and legislative requirements including local and international regulations relevant to transport and logistics operations and the Australian Dangerous Goods (ADG) Code where applicable
  • resource availability including the competencies of individuals in the team/group
  • risks and hazards related to developing and maintaining operational procedures and ways of controlling the risks involved
  • transport and equipment applications, capacities, configurations, safety hazards and control mechanisms
  • workplace policies and procedures, including those covering issue resolution and grievance
  • workplace procedures for developing and maintaining operational procedures for transport and logistics enterprises.

Feedback

Feedback will be provided throughout the semester in class and/or online discussions. You are encouraged to ask and answer questions during class time and online sessions so that you can obtain feedback on your understanding of the concepts and issues being discussed. Finally, you can email or arrange an appointment with your teacher to gain more feedback on your progress.

You should take note of all feedback received and use this information to improve your learning outcomes and final performance in the course.


Assessment Tasks

This course is co-delivered with: 

BUSM8746C Manage a Supply Chain
BUSM7986C Administer chain of Responsibility

However the assessments are not co-assessed.  Assessment Task 3 is the assessment for Develop and Maintain Operational Procedures - Highlighted in yellow

Assessment Task 1 – 3 Parts – Manage Supply Chain Blog

Date handed out: Week 1
Date and time due: Week 9 Sunday the 10th Sept by 11:59pm
Group or Individual: This assignment is to be completed individually

Purpose:
Supply chain management involves overseeing the entire supply chain cycle from raw materials to producers, component suppliers, manufacturers, wholesalers, third party service providers, retailers, customers and recyclers, plus freight, distribution and cash flow.

Requirements:
The manage supply chain blog is made up of 3 parts each containing 3 questions. Each part will need to be completed by logging on to the blog via blackboard, completing each question and saving for checking and reply comments. You will only be marked as “Competent” or “Not Competent” (in reply) for the first 2 and the third will provide a final first assessment “Indicative” grade. ALL must be completed and logged before each due date. Non receipt of any of the 3 parts will result in “Did Not Submit” (DNS) fail. Note: answers can be typed directly into the comments area of the blog or a separate document (word) can be attached.

 

Assessment Task 2 – Administer Chain of Responsibility
Policies and Procedures (multiple exercises/actvities).

Date handed out: Week 6
Date and time due: Week 14 Sunday 15th of Oct by 11:59pm
Group or Individual: Individual – Note: This assignment follows on from Assignment 1 – on the same company if possible.

Purpose: This assignment will allow you to demonstrate your administered chain of responsibility policies and procedures. It requires you to research your current practices to review and ensure compliance within your organisation.

Requirements: You have been provided with a student assessment exercise pack which include a series of multiple exercises/activities. This is to be completed during the completion of your course and the student workbook. Pitstop indicators will alerts you to your progression points to assist in an even workflow.

 

Assessment Task 3 – Implementation of Supply Chain and Operational
Procedures written report.

Date handed out: Week 6
Date and time due: Week 15 Friday the 20th of Oct by 11:59pm
Group or Individual: Individual – Note: This assignment follows on from Assignment 1 – on the same company if possible.

Purpose:This assignment will allow you to develop a plan of "Operational Procedures“. It requires you to develop innovative strategies and tactics to overcome day to day workplace issues that encourage meeting workplace goals and key performance indicators in a work area.

Requirements:
reference to assignment 1, you will analyse your business in line with your existing operations, policies, and KPI’s and identify a new operational procedure. The assignment should be fully referenced, outline the procedure in detail and be not more than 3000 words. Simple tables in addition to the words listed

 

 


Assessment Matrix

Submission Requirements
You should:

  • Ensure that you submit assessments on or before the due date
  • Always retain a copy of your assessment tasks. (Hard copy and soft copy)
  • When you submit work for assessment at RMIT University you need to use a cover sheet that includes a declaration and statement of authorship. You must complete, sign and submit a cover sheet with all work you submit for assessment, whether individual or group work. On the cover sheet you declare that the work you are presenting for assessment is your own work. An assignment cover sheet for submission of each assessment task is available on blackboard.
  • Each page of your assessment should include footer with your name, student number, the title of the assessment, unit code and title and page numbers. For example, Julie Macpherson, s34567, Task 2 – Safety Induction Assessment, OHTH5872C Ensure a Safe Workplace, Page 1.

 

Late Submission Procedures

You are required to submit assessment items and/or ensure performance based assessment is completed by the due dates.

 

If you are prevented from submitting an assessment item on time, by circumstances outside your control, you may apply in advance to your teacher for an extension to the due date of up to seven calendar days.

More Information: http://www.rmit.edu.au/students/assessment/extension

Form to use: http://mams.rmit.edu.au/seca86tti4g4z.pdf 

Where an extension of greater than seven days is needed, you must apply for special consideration.
Applications for special consideration must be submitted no later than two working days after the assessment task deadline or scheduled examination. More Information: http://www.rmit.edu.au/browse;ID=g43abm17hc9w (unresolved)

 

Form to use: http://mams.rmit.edu.au/8a5dgcaqvaes1.pdf

 

Re-submissions (VE Programs)
If you are found to be unsuccessful in a particular Course Assessment Task (or you do not submit/attend) you will be allowed one re-submission.  Your teacher will provide feedback regarding what you need to do to improve and will set a new deadline for the re-submission.  

If you are still not meeting the assessment requirements you must apply to your Program Manager in writing outlining the steps you will take to demonstrate competence in your course. Your submission will be considered by the Program Team and you will be advised of the outcome as soon as possible. 

Grading & re-submissions
Re-submissions are not graded and do not contribute to your overall grade for the course.

Adjustments to Assessment
In certain circumstances students may be eligible for an assessment adjustment. For more information about the circumstances under which the assessment arrangements might be granted please access the following website:

More Information: http://rmit.edu.au/browse;ID=7usdbki1fjf31

 

Marking Guide (Competency)

You must demonstrate that you have all the required skills/knowledge/elements in the unit of competency you are studying.

 

You will receive feedback on each assessment task that will inform you about your progress and how well you are performing.

 

Marking Guide (Grading)

After achieving competency we then grade your performance in the unit and you will achieve one of the following grades:

 

Final Grades table

CHD Competent with High Distinction
CDI Competent with Distinction
CC Competent with Credit
CAG Competency Achieved – Graded
NYC Not Yet Competent
DNS Did Not Submit for assessment

 

Further information regarding the application of the grading criteria will be provided by your teacher.

Other Information

Academic Integrity

Plagiarism
Plagiarism is a form of cheating in assessment and may occur in oral, written or visual presentations. It is the presentation of the work, idea or creation of another person, without appropriate referencing, as though it is your own.


The penalties for cheating in assessment are severe, whether the cheating involves plagiarism, fabrication, falsification of data, copyright infringement or some other method. Penalties can include charges of academic misconduct, cancellation of results and exclusion from your course. It is also a disciplinary offence for you to allow your work to be plagiarised by another student.

 

Referencing
RMIT Business produce their own referencing guidelines entitled written reports and essays: guidelines for referencing and presentation in RMIT Business which all Business students should use.


RMIT Business referencing guidelines (RTF, 1,286 KB, 52 pages); A supporting Referencing website has been developed for the RMIT Business guidelines.You can find out more about Academic Integrity at RMIT’s Academic Integrity webpage.

 

Group Assessment
A number of your assessments will rely upon group work. This is a critical part of your program as in the workplace you will be regularly required to work in a team environment. Teamwork is also one of the key employability skills for this qualification.

 

The key to being successful in group work is getting to know your classmates and finding out what they want to achieve. You should seek to find a team which shares your key interests and drivers.

If you are facing issues with your group, the key is to resolve them quickly well before assessments are due. If you need to you can seek support from your teacher.

Course Overview: Access Course Overview