Course Title: Deliver and monitor a service to customers
Part A: Course Overview
Program: C5373 Diploma of Dental Technology
Course Title: Deliver and monitor a service to customers
Portfolio: Vocational Education
Nominal Hours: 35
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.Terms
Course Code |
Campus |
Career |
School |
Learning Mode |
Teaching Period(s) |
MKTG7965C |
City Campus |
TAFE |
174T School of VE Engineering, Health & Science |
Face-to-Face or Internet or Workplace |
Term1 2017, Term2 2017, Term2 2018 |
Flexible Terms
Course Code |
Campus |
Career |
School |
Learning Mode |
Teaching Period(s) |
MKTG7965C |
City Campus |
TAFE |
174T School of VE Engineering, Health & Science |
Face-to-Face or Internet or Workplace |
VE 2018 (All) |
Course Contact: Rachael Starr
Course Contact Phone: +61 3 9341 1420
Course Contact Email: rachael.starr@rmit.edu.au
Course Description
This unit describes the skills and knowledge required to identify customer needs, deliver and monitor customer service and identify improvements in the provision of customer service.
It applies to individuals who apply a broad range of competencies in various work contexts. In this role, individuals often exercise discretion and judgement using appropriate theoretical knowledge of customer service to provide technical advice and support to customers over short or long term interactions.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Pre-requisite Courses and Assumed Knowledge and Capabilities
None
National Competency Codes and Titles
National Element Code & Title: |
BSBCUS301 Deliver and monitor a service to customers |
Elements: |
1 Identify customer needs 2 Deliver a service to customers 3 Monitor and report on service delivery |
Learning Outcomes
On completion of this course, you should be able to:
1 Identify customer needs
2 Deliver a service to customers
3 Monitor and report on service delivery
Overview of Assessment
Before the critical aspects of evidence are considered all prerequisites must be met.
To be deemed competent you must demonstrate an understanding of all aspects required of the competency. Assessment methods have been designed to measure your achievement of each competency in a flexible manner over multiple tasks.