Course Title: Lead and manage team effectiveness

Part B: Course Detail

Teaching Period: Term1 2017

Course Code: EMPL7072C

Course Title: Lead and manage team effectiveness

School: 650T Vocational Business Education

Campus: City Campus

Program: C5375 - Diploma of Business Administration

Course Contact: Sylvia Baroutis

Course Contact Phone: +61 3 9925 5469

Course Contact Email:

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 60

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

This unit describes the skills and knowledge required to lead teams in the workplace and to
actively engage with the management of the organisation.

It applies to individuals working at a managerial level who facilitate work teams and build a
positive culture within their work teams. At this level, work will normally be carried out using
complex and diverse methods and procedures requiring the exercise of considerable discretion
and judgement, using a range of problem solving and decision making strategies.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

BSBWOR502 Lead and manage team effectiveness


1. Establish team performance plan

Performance Criteria:

1.1 Consult team members to establish a common understanding of team purpose, roles, responsibilities and accountabilities in accordance with organisational goals, plans and objectives 1.2 Develop performance plans to establish expected outcomes, outputs, key performance indicators (KPIs) and goals for work team 1.3 Support team members in meeting expected performance outcomes


2. Develop and facilitate team cohesion

Performance Criteria:

2.1 Develop strategies to ensure team members have input into planning, decision making and operational aspects of work team 2.2 Develop policies and procedures to ensure team members take responsibility for own work and assist others to undertake required roles and responsibilities 2.3 Provide feedback to team members to encourage, value and reward individual and team efforts and contributions 2.4 Develop processes to ensure that issues, concerns and problems identified by team members are recognised and addressed


3. Facilitate teamwork

Performance Criteria:

3.1 Encourage team members and individuals to participate in and to take responsibility for team activities, including communication processes 3.2 Support the team in identifying and resolving work performance problems 3.3 Ensure own contribution to work team serves as a role model for others and enhances the organisation's image for all stakeholders


4. Liaise with stakeholders

Performance Criteria:

4.1 Establish and maintain open communication processes with all stakeholders 4.2 Communicate information from line manager/management to the team 4.3 Communicate unresolved issues, concerns and problems raised by team members and follow up with line manager/management and other relevant stakeholders 4.4 Evaluate and take necessary corrective action regarding unresolved issues, concerns and problems raised by internal or external stakeholders

Learning Outcomes

Details of Learning Activities

Class activities, self-directed learning, shared learning and application of employability skills will focus on typical activities experienced in industry, sourcing access to workplace documents (simulated business resources) case studies, real situations, interaction with others and office equipment and resources found at the simulated business office. Textbook theory and experience is combined with internet research and group activities.

Teaching Schedule


Date – week commencing




Monday 6 February


During the first week of classes program level induction sessions will comprise:

Program overview and requirements


Overvew of assessment requirements

Assessment of current skills and knowledge

Competency/grading criteria






Submission requirements

Resubmission policy

Where to get support

Student responsibilities

How to run the Simulated Business


Project is “Click Frenzy” for the simulated business Reflective Records.


Task 1 – individual assessment.




Monday 13 February

Induction and theory

Cole: Chapter 2 The operating environment

Introducing Reflective Records Simulated Business

Form into four departments:

1.       Administration

2.       Human Resource

3.       Purchasing and Accounts Payable

4.       Sales Department

You will join a department and this will be your team.



Monday 20 February

Induction and theory

Cole: Chapter 14 Leading today’s teams

Induction to the Simulated Business




Monday 27 February

Theory Cole: Chapter 13 Building productive teams

Establish team performance plan

Team to establish team purpose, roles, responsibilities and key performance indicators in line with oorganisational goals, plans and objectives using simbusiness and Reflective Records as reference.




Monday 6 March

Theory Cole: Chapter 12 Assigning work and delegating duties  

Establish team performance plan

What does a performance plan look like?

Who are our stakeholders?





Monday 13 March

Theory Cole: Chapter 18 Solving problems

Establish team performance plan including setting a budget for transactions in the simulated business.


Part A due


Monday 20 March

Develop and facilitate team cohesion

Strategy development



Monday 27 March

Develop and facilitate team cohesion

Policies and procedures, the role of self in teams, working with others, positive role models, team effort.

Part B due


Monday 3 April


Develop and facilitate team cohesion




Monday 10 April


13-19 April (Thursday to Wednesday)

14 April Good Friday public holiday.




17 April Easter Monday public holiday
18 April Easter Tuesday RMIT holiday
20 April Classes resume (Thursday)

Team development




Monday 24 April

Facilitate teamwork

Encourage team work through communication and team activities

Part C due


Monday 1 May

Facilitate teamwork

Resolving performance problems

Taking corrective action



Monday 8 May

Facilitate teamwork

Ensure professionalism and organisational image is upheld

Stakeholder expectations and engagement



Monday 15 May

Liaise with stakeholders

Part D due


Monday 22 May

Liaise with stakeholders



Monday 29 May

Course review and feedback


Task 1 submit to Blackboard.


Monday 5 June

Special Consideration


Learning Resources

Prescribed Texts

Kris Cole, 6ed, Management Theory and Practice



Other Resources and

Kris Cole, 6ed, Management Theory and Practice.

Overview of Assessment

In order to achieve competency in this unit, you must provide:

Performance Evidence

Evidence of the ability to:
 use leadership techniques and strategies to facilitate team cohesion and work outcomes including:
 encouraging and fostering shared understanding of purpose, roles and responsibilities
 identifying and resolving problems
 providing feedback to encourage, value and reward others
 modelling desired behaviour and practices
 develop policies and procedures to ensure team members take responsibility for own work and assist others to undertake required roles and responsibilities
 establish processes to address issues and resolve performance issues
 support team to meet expected performance outcomes including providing formal and informal learning opportunities as needed
 develop performance plans with key performance indicators (KPIs), outputs and goals for individuals or the team which incorporate input from stakeholders
 communicate effectively with a range of stakeholders about team performance plans and team performance
 facilitate two-way flow of information between team and management relevant to team performance
 evaluate and take necessary corrective action regarding unresolved issues, concerns and problems raised by internal or external stakeholders.

Note: if a specific volume or frequency is not stated, then evidence must be provided at least once.


Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:
 explain how group dynamics can support or hinder team performance
 outline strategies that can support team cohesion, participation and performance
 explain strategies for gaining consensus
 explain issue resolution strategies.

Assessment Conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the industry capability - workplace effectiveness field of work and include access to:
 workplace documents
 case studies and, where possible, real situations
 office equipment and resources
 interaction with others.

Assessors must satisfy NVR/AQTF assessor requirements.



Feedback will be provided throughout the semester in class and/or online discussions.  You are encouraged to ask and answer questions during class time and online sessions so that you can obtain feedback on your understanding of the concepts and issues being discussed. Finally, you can email or arrange an appointment with your teacher to gain more feedback on your progress.

You should take note of all feedback received and use this information to improve your learning outcomes and final performance in the course.


Assessment Tasks


The team project is titled “Click Frenzy”. You will be trading for Reflective Records, buying and selling on behalf of your department. Do not go over budget with wild, irresponsible spending but instead make a profit. Keep all copies of your electronic transactions with Simulated Business. You will be required to join a team based on a department in Reflective Records. There are four departments: administration; human resource; purchasing and accounts payable; and sales department.

This assessment is designed with six weeks induction. This includes six weeks of theory where you are required to read and comprehend what you read and work on the solutions for the team outcome, which is to create a good deal of sales and purchases for the business.

There will be many class discussions around the theory topics listed in the course guide. You will also need to be in class so you can be a team member who participates and “gets it”; what is expected of you and how to write your assessment. You are also being observed, in your team role, by your teacher. In this document is an Observation Checklist which requires you and your teacher to complete at some stage during the project, but to be submitted as Part C .

Assessment TASK 1

Task 1 consists of four activities.  There is one task for this assessment. Due dates are:  Week 6; Week 8; Week 11 and Week 14, see course guide.

You will receive feedback and a grade for each part during the semester.

You must achieve CA grade for all 4 activities of Task 1 to be deemed competent in this course.  Feedback on your individual work and team work is given in class, weekly. When you are competent in all elements of the unit you receive a competency grading.

Assessment Matrix

Task 1 covers all elements of competency.

Submission Instructions

You will submit work produced in class and consult the teacher if you are uncertain. Upload each Part by Friday of the week it is due and by 5.00pm. Submissions are individual but it is about your team project and the work you are doing in the team.  Include screen shots of your sales and purchases from the simulated business website. Include all documents  as attachments to each part. In Part C ensure that you get feedback from your teacher and ask her to complete the Observation checklist with you.

Upload all work, the project and the activities to Blackboard.

  • Ensure that you submit assessments on or before the due date. Always retain a copy of your assessment tasks. (hard copy and soft copy)
    • When you submit work for assessment at RMIT University you need to use a cover sheet that includes a declaration and statement of authorship. You must complete, sign and submit a cover sheet with all work you submit for assessment, whether individual or group work. On the cover sheet you declare that the work you are presenting for assessment is your own work. An assignment cover sheet for submission of each assessment task is available on blackboard.
    • Each page of your assessment should include footer with your name, student number, the title of the assessment, unit code and title and page numbers. For example, John Smith, 324567, Task 2, OHS2345C Ensure safe workplace, Page 1 of 10.

Late Submission Procedures
You are required to submit assessment items and/or ensure performance based assessment is completed by the due dates.
If you are prevented from submitting an assessment item on time, by circumstances outside your control, you may apply in advance to your teacher for an extension to the due date of up to seven calendar days .More Information:  
Form to use:  
Where an extension of greater than seven days is needed, you must apply for special consideration. Applications for special consideration must be submitted no later than two working days after the assessment task deadline or scheduled examination.
More Information:;ID=g43abm17hc9w (unresolved)  
Form to use: 
If you are found to be unsuccessful in a Course Assessment Task you will be allowed one resubmission only. Your teacher will provide feedback regarding what you need to do to improve and will set a new deadline for the resubmission. The highest grade you will receive if your resubmission is successful is “CAG”.
If you are still not meeting the assessment requirements you must apply to your Program Manager in writing outlining the steps you will take to demonstrate competence in your course. Your submission will be considered by the Program Team and you will be advised of the outcome as soon as possible.
Adjustments to Assessment
In certain circumstances students may be eligible for an assessment adjustment. For more information about the circumstances under which the assessment arrangements might be granted please access the following website: More Information:;ID=7usdbki1fjf31


Other Information

Marking Guide
You must demonstrate that you have all the required performance and knowledge evidence in this unit of competency. You will receive feedback on each assessment task that will inform you about your progress and how well you are performing.  After achieving competency we then grade your performance in the course and you will achieve one of the following grades:

Final Grades
CHD Competent with High Distinction 
CDI Competent with Distinction
CC Competent with Credit
CAG Competency Achieved
NYC Not Yet Competent
DNS Did Not Submit for assessment
Further information regarding the application of the grading criteria will be provided by your teacher and is found in the Assessment Cover Sheet.

Course Overview: Access Course Overview