Course Title: Undertake system administration

Part B: Course Detail

Teaching Period: Term2 2009

Course Code: COSC5930C

Course Title: Undertake system administration

School: 130T Vocational Engineering

Campus: City Campus

Program: C6080 - Advanced Diploma of Telecommunications Engineering

Course Contact: Program Manager

Course Contact Phone: +61 3 9925 4468

Course Contact Email:

Name and Contact Details of All Other Relevant Staff

Sanket Kakkad -

Nominal Hours: 150

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

There are no prerequisistes or co-requisites

Course Description

This unit covers the maintenance of vendor mediation devices designed to maintain the integrity of network support systems and software. The unit applies to both system platforms and applications. This unit may apply to switching, transmission and radio (both fixed and mobile) network and the various transmission paths i.e. cable, optic fibre, radio, microwave and satellite. This unit applies to computer systems including Local Area Networks (LANs) and Wide Area Networks (WANs).

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

ICTTC042C Undertake system administration


1. Undertake preventative maintenance

Performance Criteria:

Platform data base optimisation and administration is undertaken effectively.

Training is organised or instructions provided to ensure effective data base optimisation and administration.

System platforms and applications are identified.

System is interrogated and monitored to identify error logs, aging time on processes, data base checks and system loadings.

Problems or likely problems are brought to the attention of the appropriate personnel with advice and guidance as to likely solutions.

Measurements are undertaken from a user perspective on response times and investigations initiated as to likely problem where specifications are not being met.

Availability of data storage space is assessed and appropriate action is initiated where required.

Procedures for system back up are initiated, continually reviewed for efficiency of operation and amendments made where required.


2. Provide application support to system users

Performance Criteria:

Procedures for regular formal meetings with users are initiated and reviewed on a regular basis for effectiveness.

Communication links with system users are regularly maintained and action taken to effect changes as required.

Assistance is provided to system users in evaluation and resolution of problems.


3. Create/delete user accounts

Performance Criteria:

Customer user groups are determined.

User profiles are created.

System access levels are determined.

Users are allocated to specific groups.

Enterprise policy regarding system access is understood and adhered to on all occasions.

Security procedures relating to access is established and monitored in accordance with policy.

Grounds for deletion of user accounts are checked and verified prior to necessary action.


4. Undertake special studies/ investigations

Performance Criteria:

Request for study/investigation is analysed and detail of action required is determined.

Activity including timelines, specific goals and required resources are planned.

Other parties associated with the investigation are co-opted.

Study is undertaken methodically and in accordance with plan.

Results are analysed and reports including recommendations are prepared and forwarded to the requesting authority.

Learning Outcomes

Details of Learning Activities

This course is Laboratory based and includes Exercises, assessable Lab tasks and  a simulated Microsoft Exam.

Teaching Schedule

Week 1 Introduction to course
Week 2 LAN Topology - Ethernet
Week 3 Peer-to-Peer Networks - WorkGroups
Week 4 Peer-to-Peer Networks - WorkGroups
Week 5 Domains - Active Directory - Client/Server
Week 6 Domains - Active Directory - Client/Server
Week 7 Remote Assistance - Remote Access
Week 8 Remote Assistance - Remote Access
Week 9 Chapter 1 Introducing Windows 2003
Week 10 Lab 1
Week 11 Chapter 2 Administering Windows 2003
Week 12 Lab 2
Week 13 Chapter 3 Monitoring Windows 2003
Week 14 Lab 3
Week 15 Chapter 4 Backing Up and Restoring
Week 16 Lab 4
Week 17 Chapter 5 Maintaining the Operating System
Week 18 Chapter 6 Working with User Accounts
Week 19 Lab 6
Week 20 Chapter 7 Working with Groups
Week 21 Lab 7
Week 22 Chapter 8 Working with Computer Accounts
Week 23 Lab 8
Week 24 Chapter 9 Sharing File System Resources
Week 25 Lab 9
Week 26 Chapter 10 Working with Printers
Week 27 Lab 10
Week 28 Chapter 11Managing Device Drivers
Week 29 Lab 11
Week 30 Chapter 12 Managing Disk Storage
Week 31 Lab 12
Week 32 Laboratory Test
Week 33 Laboratory Test
Week 34 Review for final exam
Week 35 Final exam
Week 36 Wrap up course

Learning Resources

Prescribed Texts


Microsoft Exam 70-290, Windows Server 2003 Environment, Self Paced Training Kit

Other Resources

Overview of Assessment

Assessment will include:

Laboratory Exercises

Laboratory Test

Simulated Microsoft Exam

Assessment Tasks

Laboratory Exercises
Laboratory Test
Simulated Microsoft Exam

Assessment Matrix

Course Overview: Access Course Overview