Course Title: Use targeted communication skills to build relationships

Part A: Course Overview

Program: C6135 Advanced Diploma of Myotherapy

Course Title: Use targeted communication skills to build relationships

Portfolio: SEH Portfolio Office

Nominal Hours: 55

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Code




Learning Mode

Teaching Period(s)


City Campus


155T Vocational Health and Sciences

Face-to-Face or Workplace

Term1 2014,
Term1 2015,
Term2 2015,
Term1 2016,
Term2 2016

Course Contact: Joshua Davies

Course Contact Phone: +61 3 9925 4333

Course Contact Email:

Course Description

This course describes the knowledge and skills required to apply specific workplace communication techniques to build and maintain relationships with clients and colleagues based on respect and trust.

Pre-requisite Courses and Assumed Knowledge and Capabilities

This course is delivered concurrently with the following courses:
HLTHIR505D     Provide leadership in promoting effective work practices in health
BSBRKG502B    Manage and monitor business or records systems

National Competency Codes and Titles

National Element Code & Title:

CHCCOM403A Use targeted communication skills to build relationships


Communicate effectively with clients and staff

Contribute to the implementation of effective communication strategies

Facilitate discussions

Identify communication strategies to build relationships with clients who are involuntary or present communication challenges

Use specific communication techniques to maintain constructive interaction

Learning Outcomes

Overview of Assessment

Assessment for this course forms part of the Advanced Diploma Remedial Massage (Myotherapy).
Primary assessment involves on-going practical and applied assessment in a clinical workplace or simulated environment such as a supervised student clinic.
Assessment is typically based around written and/or online tests, assignments, reflective journals, evidence portfolio’s, logbooks and/or practical demonstrations.
Competency based training requires the student to be in attendance in order for assessment to be undertaken.
Assessment is undertaken through successful completion of all assessment activities and classroom, project & industry participation.
Assessments are spaced across the duration of the course, in order for your teacher to provide you with progressive feedback.
Feedback will be provided throughout the semester in class and/or online discussions, through individual and group feedback on practical exercises and by individual consultation.
If you have a long term medical condition and/or disability it may be possible to negotiate to vary aspects of the learning or assessment methods. You can contact the program coordinator or the Disability Liaison Unit if you would like to find out more.
An RMIT assessment charter ( summarises your responsibilities as an RMIT student as well as those of your teachers.
Your course assessment conforms to RMIT assessment principles, regulations, policies and procedures which are described and referenced in a single document, the Assessment policies and procedures manual (;ID=ln1kd66y87rc).