Course Title: Provide leadership in promoting effective work practices in health

Part B: Course Detail

Teaching Period: Term2 2015

Course Code: GEDU6048C

Course Title: Provide leadership in promoting effective work practices in health

School: 155T Vocational Health and Sciences

Campus: City Campus

Program: C6135 - Advanced Diploma of Myotherapy

Course Contact: Joshua Davies

Course Contact Phone: +61 3 9925 4333

Course Contact Email:

Name and Contact Details of All Other Relevant Staff

Sonny Shoduri

9925 4124



Vocational Education Holidays:

Cup Day: Monday 2nd & Tuesday 3rd November

Nominal Hours: 30

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

This course is delivered concurrently with the following courses:
CHCCOM403C    Use targeted communication skills to build strong relationships
BSBRKG502B      Manage and monitor business or records systems

Course Description

This course covers the skills required to provide leadership in establishing ethical and high quality work practices, to others working within the health industry. Leadership can be provided and/or modeled to clinic staff or allied professionals.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

HLTHIR505D Provide leadership in promoting effective work practices in health


Emphasise importance of hygiene and infection control

Performance Criteria:

4.1 Maintain personal hygiene according to organisation requirements
4.2 Regularly review reporting and take appropriate action to deal with potential infectious and other workplace hazards


Initiate professional development and improved work practices

Performance Criteria:

2.1 Identify own skill development needs to contribute to innovation and best practice service delivery across the profession
2.2 Identify and communicate relevant skill development opportunities to others to encourage their professional development
2.3 Utilise designated skill development activities including induction and training where necessary
2.4 Develop and implement where relevant practices to maintain own workplace health in accordance with work health and safety (WHS) guidelines including infection control
2.5 Seek advice and assistance from legitimate sources as and when appropriate to improve work performance
2.6 Adjust work practices to incorporate advice that addresses performance issues in order to maintain agreed work outcomes
2.7 Encourage and support others to manage own levels of stress and fatigue to ensure ability to work safely


Initiate quality activities

Performance Criteria:

3.1 Embrace and communicate relevant accreditation and other standards to support the delivery of agreed service standards
3.2 Routinely review performance against agreed standards
3.3 Develop and maintain partnerships with stakeholders such as the client, the broader community and other professional health service providers, to measure the satisfaction with the quality of health services


Model ethical work practices

Performance Criteria:

1.1 Establish and manage processes to ensure confidentiality of client information is maintained
1.2 Actively follow up and rectify indications of variance from the agreed ethical practices
1.3 Model work practices that show respect for client and staff rights to set the tone of the workplace
1.4 Develop and display code of ethics for the workplace to support a professional delivery of services which are responsive to cultural and individual differences
1.5 Monitor and audit the understanding and application of the principles of duty of care in all relevant work activities
1.6 Develop, communicate and monitor relevant procedures, policies, awards, standards and legislation for compliance

Learning Outcomes

Details of Learning Activities

Learning Activities:
1. Read indicated course notes for CHCCOM403A Use targeted communication skills to build relationships
2. Attend and participate in classes which are designed specifically to enable you to manage and monitor business or records systems
3. Complete all handouts that are distributed in class and add them to your Portfolio
4. Complete all learning activities located within the class notes.

Teaching Schedule

Topic 1: Communicate effectively with clients and staff
Topic 2: Contribute to the implementation of effective communication strategies
Topic 3: Use specific communication techniques to maintain constructive interaction
Topic 4:Facilitate Discussions
Topic 5: Identify communication strategies to build relationships with clients who are involuntary or present communication challenges





Learning Schedule


6th Jul

Contribute to effective communication strategies & Use specific communication techniques


13th Jul

Facilitate discussions & The organisation of work teams


20th Jul

Host Staff Meeting


27th Jul

Identify communication strategies to build relationships


3rd Aug

Model ethical work practices & Initiate professional development


10th Aug

Online Task and Quiz


17th Aug

Initiate quality activities


24th Aug

Hygiene and infection control


Mid Semester Break


7th Sep

Determine requirements of systems


14th Sep

Devise an appropriate record keeping system


21st Sep

Devise an appropriate record keeping system


28th Sep

Develop an implementation plan


5th Oct

Develop an implementation plan


12th Oct

Monitor and review systems


19th Oct

Identify and respond to problems and changes


26th Oct

Contracts, business/professional goals and networking

Learning Resources

Prescribed Texts

No prescribed text


Other Resources

1. Class notes CHCCOM403A
2. PowerPoint Summary
3. Additional learning materials available through the Learning Hub
4. RMIT Library (

Students should also make note of the Student Services and Study and Learning Centre that are available to all enrolled students (

Overview of Assessment

Assessment for this course forms part of the Advanced Diploma Remedial Massage (Myotherapy).
Primary assessment involves on-going practical and applied assessment in a clinical workplace or simulated environment such as a supervised student clinic.
Assessment is typically based around written and/or online tests, assignments, reflective journals, evidence portfolio’s, logbooks and/or practical demonstrations.
Competency based training requires the student to be in attendance in order for assessment to be undertaken.
Assessment is undertaken through successful completion of all assessment activities and classroom, project & industry participation.
Assessments are spaced across the duration of the course, in order for your teacher to provide you with progressive feedback.
Feedback will be provided throughout the semester in class and/or online discussions, through individual and group feedback on practical exercises and by individual consultation.
If you have a long term medical condition and/or disability it may be possible to negotiate to vary aspects of the learning or assessment methods. You can contact the program coordinator or the Disability Liaison Unit if you would like to find out more.
An RMIT assessment charter ( summarises your responsibilities as an RMIT student as well as those of your teachers.
Your course assessment conforms to RMIT assessment principles, regulations, policies and procedures which are described and referenced in a single document, the Assessment policies and procedures manual (;ID=ln1kd66y87rc).

Assessment Tasks


Assessment Tasks

1. Successful Completion of Managing a Clinic Shift Checklist sign off:

Each student is required to successfully complete a clinic shift as the Clinic Manager. During this shift the student is to be responsible for the day-to-day operation of the shift and take accountability for events that happen throughout the shift.
Due 26th October 2015

2. Failing Business Case Study:

Students are required to analyse a Case Study of a failing business and make recommendations to turn the business around. This assignment is to be handed in in stages with the due dates as follows:
Code of Ethics: 20th July 2015
Client Feedback Survey: 10th August 2015
Staff Training Needs: 14th September 2015
Business / Record Systems: 12th October 2015
Communication Strategy: 19th October 2015

Complete Assignment: 19th October 2015

3. Online quiz:

Students will be required to complete an online quiz on the in the time usually allocated to class. It will be a quiz on class topics from the 6/7/15 – 24/8/15.
Due 25th August 2015

1. Class notes CHCCOM403A
2. PowerPoint Summary
3. Additional learning materials available through the Learning Hub
4. RMIT Library (


Assessment Matrix

Course Overview: Access Course Overview