C5345 - Diploma of Community Services (Case Management)

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Plan: C5345 - Diploma of Community Services (Case Management)
Campus: City Campus


Program details
Purpose of the Program
Articulation and pathways
Entrance requirements
External accreditation and industry links
Student expenses and charges in addition to fees
Library, IT and specialist resources

Program details

Award title: Diploma of Community Services (Case Management)
Qualification national code: CHC52015
Nominal hours: 1300
Career: TAFE
Duration: 1 year full-time
Location: Melbourne, City Campus
Owning school: Social Care and Health (535T)
Owning school URL: www.rmit.edu.au/about/schools-colleges/college-of-vocational-education
CRICOS code:

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Purpose of the Program

The Diploma of Community Services (Case Management) equips students with the vocational skills and knowledge required by workers responsible for managing, coordinating and delivering person-centred services to individuals, groups or the community in general.  At this level, workers have specialised skills in community services and work autonomously under broad direction from senior management. Workers are usually providing direct support to individuals or groups of individuals. 

Work may include day-to-day support of individuals in community settings or supporting the implementation of specific community-based programs. Roles may provide support, advocacy or interventions to individuals, groups or communities and range from working under the direction and supervision of others to managing the programs and services themselves.

Occupational titles may include:

  • Assessor               
  • Family support worker
  • Case coordinator
  • Group facilitator / coordinator
  • Case worker or manager
  • Pastoral care counsellor
  • Client service assessor
  • Pastoral care manager
  • Community services worker
  • Program coordinator or manager
  • Community worker
  • Senior youth officer / chaplain
  • Social welfare worker
  • Coordinator family services
  • Support facilitator
  • Early intervention worker
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Articulation and pathways

Successful completion of this program guarantees entry into the Bachelor of Social Work (Honours) with 24 credit points of exemption. 

Learn more about pathways and eligibility for credit transfer and recognition of prior learning into this program.


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Entrance requirements

You must:

  • Have completed a Certificate IV in Community Services or a related field (Youth Work, Disability & Alcohol & Other Drugs); or
  • Have sufficient relevant experience and knowledge of community service work 

Selection task

Your application must include a statement of your interest and experience in Community Services.  If you are applying on the basis of your experience your application must also include:

  • a current CV reflecting your experience in the Community Services Industry 
  • Personal Statement

Note: You must complete a Working with Children Check and Police Check before going on placement.

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External accreditation and industry links

In Australia there are no professional bodies that recognise or accredit programs in Community Services. However, this program has strong industry support and all course content, delivery and assessment is informed by industry through an Industry Advisory Committee. This program is a nationally recognised vocational qualification, which was endorsed by the Community Services and Health Industry Skills Council.   RMIT works closely with major Victorian community services employers to meet the needs of people who are entering the community services workforce, and also provides the ongoing upskilling needs of existing workers. Industry partners are active participants in the selection of electives, delivery and assessment tasks through membership of the Industry Advisory Committee.

The teaching staff within the program has extensive industry experience and networks with industry partners.

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Student expenses and charges in addition to fees

Once you are enrolled as a student in this program you will need to allow for expenses other than university tuition fees.  Additional expenses may relate to the purchase of lecture notes, textbooks, stationery, consumables such as printer paper, fees levied by commercial internet service providers for internet access outside of the university campus, and other relevant costs.

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Library, IT and specialist resources

Library resources and services

As a student enrolled at RMIT University you can use all the services provided by the Library. These include study spaces, books, journals and course-related materials such as DVDs, past exams, and newspapers. You can also request items from any library in the world through our document delivery service.

RMIT Library staff can show you how to find the information you need for your assignments and how to make the most of the library resources. You can speak to a librarian, work through web-based tutorials or use our online “Ask a Librarian” service. 

All students have unlimited access to our specialist electronic resources. These include e-books, e-journals and newspapers to make it easier for you to get the information you need, when you need it.  Our collections are continually updated to ensure the currency and accuracy of the resources you use.

Computers are available at every Library site. You can access the Internet, myRMIT and Library e-resources. You can also access the RMIT University wireless network in the Library.

You can find more information on Library resources and services at: http://www.rmit.edu.au/library

Online learning tools and content

You can access online learning tools and content for your program and associated courses at myRMIT .

Services available to you as a student at RMIT University

RMIT University provides resources and opportunities to help you to achieve your study and career goals

Services are available face to face and online for:

  • transition to tertiary study and learning
  • study skills, academic skills including literacy, mathematics and basic sciences if relevant
  • enabling assistance - if you have a disability, long term medical condition or other form of disadvantage which may impact on your learning
  • career development and employment
  • living and wellbeing (including advice on health, housing and financial matters)
  • opportunities for scholarships, leadership and study abroad
  • participating in arts, sport, recreation, fitness activities as well as student activism and university governance

We offer a friendly and supportive environment for Aboriginal and Torres Strait Islander students.  The Ngarara Willim Centre offers ongoing guidance with study, living and cultural needs.

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