C5397 - Diploma of Community Services

Go to Enrolment Program Structures Search

Plan: C5397 - Diploma of Community Services
Campus: City Campus

Program delivery and structure

Approach to learning and assessment
Work integrated learning
Program structure

Approach to learning and assessment

To be awarded the Diploma of Community Services you will need to complete 16 units of competency.  Eight of the units/courses are core requirements of the national qualification, and the eight elective units are required to the meet the packaging rules for the award of the Diploma of Community Services.

Learning and assessment will use a range of methods including:

  • classes on the City Campus and / or in industry based locations are designed to provide maximum class interaction, discussion and development of ideas and skills
  • specialist guest speakers provide insights into current workplace practices and emerging issues
  • extensive online resources and support are provided for both the content areas and the study skills to support learning
  • both group and individual opportunities for learning and assessment
  • work placement experiences supported by your workplace and RMIT
  • support for students to develop language, literacy and numeracy skills required to succeed in the program
  • assessment that is designed to support your work role and and/or further study.

The program will enable you to gain skills and knowledge that are directly applicable to workplace practices. Peer learning and networking will be fostered throughout the program both in class and through the use of an online learning system. Discussions and group work with other students will be a key part of your learning. The program also incorporates project based learning (both group and individual work). Assessment occurs in each Unit of competency in the program and incorporates a range of methods to assess performance and the application of the required knowledge and skills. Similar units of competency are clustered for delivery and assessment.

Assessment tasks will include:

  • workplace-based tasks
  • written reflections and completion of tasks on work placement
  • written responses to questions about work place practice and about underpinning knowledge
  • individual and group presentations,
  • demonstration of practical skills in a range of formats including simulations, knowledge tests, case studies,
  • demonstration of practical skills in a range of formats including simulations, knowledge tests, case studies.

The approach to learning and assessment for this program will include both supervised and non-supervised forms of training delivery. 

Supervised training is teacher directed learning and assessment activities. This includes:

  • work placement which is a mandatory requirement of assessment.
  • structured online learning activities where there is real time access to your teachers e.g. online lectures, teacher led discussions and online activities and quizzes using Canvas Learning Management System (LMS)
  • face-to-face learning e.g. scheduled classes, tutorials, lectures, learning in the workplace
  • assessment tasks submitted online using Canvas.

The supervised hours in this program are: 825. You will also need to work independently:

  • independent study activities such as research, reading, practical and/or theoretical practice tests or assessments
  • work placements which are not directly linked to an assessment of course competencies.

If you have a long-term medical condition, disability and/or other form of disadvantage it may be possible to negotiate to vary aspects of the learning or assessment methods. You can contact the Program Coordinator or the Equitable Learning Service Unit (https://www.rmit.edu/students/support-and-facilities/student-support/equitable-learning-services) if you would like to find out more.

*Top of page

Work integrated learning

RMIT is committed to providing you with an education that strongly links formal learning with professional or vocational practice. As a student enrolled in this RMIT program you will:

  • undertake and be assessed in the work place on structured activities that allow you to learn, apply and demonstrate your professional or vocational practice
  • interact with industry and community when undertaking these activities
  • some aspects of a WIL experience may be simulated if needed.

You will receive feedback on your performance in the workplace and WIL activities to assist your learning.

Students must complete 140 hours of mandatory work placement undertaken in one placement location to meet the minimum education requirements of the qualification. 

Placement is for 140 hours of work placement undertaken in the student's workplace, or another workpalce wtih approval .  This placement meets the training package requirements for assessment in the workplace.

The unit in which WIL/ work placement activities and assessment occur during Placement is:

  • CHCDEV002 Analyse impacts of sociological factors on clients in community work and services

All placement hosts will receive information from RMIT explaining the purpose of the placement and how you may be best supported to achieve the placement requirements. Staff will maintain contact with you throughout the placement and provide de-briefing and support with your learning and assessment as required.

Another integral part of placement is supervision, as it provides the opportunity to receive constructive feedback. You will be placed with a supervisor by the host employer who you will meet prior to commencing placement in order to discuss the expectations of the training. You are also required to meet with your supervisor throughout the duration of your placement. 

Industry Placement Requirements

A WIL agreement including schedule and relevant insurance documentation is required to be completed before commencing each placement. 
In the case where a placement ends early, please refer to Changes or Cancellation of WIL Activities in the WIL Guideline.

*Top of page

Program Structure

This qualification requires the completion of 16 units - 8 core units and 8 elective units.

*Top of page

C5397 Courses

C5397 Core Units - Select ALL Eight (8) Courses

Course Title

Nominal Hours

Course Code


Develop and implement service programs (CHCCCS007) 100 HWSS6101C City Campus
Develop workplace communication strategies (CHCCOM003) 100 GEDU6080C City Campus
Analyse impacts of sociological factors on clients in community work and services (CHCDEV002) 100 HUSO5213C City Campus
Manage and promote diversity (CHCDIV003) 80 BUSM7990C City Campus
Manage legal and ethical compliance (CHCLEG003) 80 LAW5736C City Campus
Facilitate workplace debriefing and support processes (CHCMGT005) 120 HWSS6102C City Campus
Reflect on and improve own professional practice (CHCPRP003) 120 EMPL7098C City Campus
Manage work health and safety (HLTWHS004) 40 OHTH5926C City Campus
C5397 Elective Units - Select Eight (8) Courses.

Course Title

Nominal Hours

Course Code


Promote Aboriginal and/or Torres Strait Islander cultural safety (CHCDIV002) 25 HUSO5216C City Campus
Recognise and respond to crisis situations (CHCCCS019) 45 HWSS6071C City Campus
Plan and conduct group activities (CHCGRP002) 70 HWSS6082C City Campus
Develop a healing framework for social and emotional wellbeing work (HLTAHW050) 45 OHTH5996C City Campus
Work with users of violence to effect change (CHCDFV007) 70 HWSS6176C City Campus
Counsel clients affected by domestic and family violence (CHCDFV006) 70 HWSS6092C City Campus
Develop, facilitate and review all aspects of case management (CHCCSM005) 75 HWSS6103C City Campus
Work effectively in trauma informed care (CHCMHS007) 40 HWSS6091C City Campus

*Top of page

[Previous: Learning outcomes]