Course Title: Work effectively with carers and families in complex situations

Part B: Course Detail

Teaching Period: Term1 2015

Course Code: HWSS5718C

Course Title: Work effectively with carers and families in complex situations

School: 365T Global, Urban & Social Studies

Campus: City Campus

Program: C0045 - Vocational Graduate Certificate in Community Services Practice(Client assessment & case management)

Course Contact : Bronwyn Tanti

Course Contact Phone: +61 3 9925 9079

Course Contact

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 65

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

None required.

Course Description

This course describes the knowledge and skills required to support the care relationship for clients with carers and families in complex situations. This course may apply to work in a range of community sector contexts, particularly in client assessment and case management, and working with clients who have complex needs requiring a range of care solutions.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCCM705C Work effectively with carers and families in complex situations


1. Identify and address the needs of carers and families

Performance Criteria:

1.1 Work with carers and families of clients with complex needs to clarify their needs and identify available support options
1.2 Provide information as required to assist and meet identified needs of carers and families
1.3 Recognise the multi-dimensional and dynamic nature of caring relationships and respond appropriately to support individual relationships with each client
1.4 Observe changes in the caring relationship over time and respond appropriately to those changes to address needs of carers and care recipients
1.5 Recognise the key factors in risks to the care relationship continuing and respond appropriately to these
1.6 Ensure that each person's carer/s and family are treated with dignity and respect and with sensitivity to cultural issues and expectations in the caring relationship
1.7 Take steps to ensure all service providers are aware of and respond appropriately to address specific identified needs of carers and families
1.8 Where appropriate, identify needs of children of parents with complex needs and apply strategies to address these needs, including where children adopt the caring role (young carers)


2. Involve carers and families in assessment and care planning processes

Performance Criteria:

2.1 Consult with care recipient to clarify the role and involvement of primary carer/s and other family members in the decision-making and service delivery processes
2.2 Ensure assessments are undertaken in the context of the care relationship and address the needs of both care recipients and carers, and address any areas of conflict
2.3 Ensure carers are well informed about their role and rights in assessment of the care recipient and care planning decision-making and that they are aware of their right to a carer assessment, which may be undertaken separately
2.4 Ensure carer assessment is empowering and builds carer relationships with service providers over time
2.5 Provide carers with clear understanding of available services and choices, so they are informed participants in the care planning process
2.6 Consult with all organisation representatives involved in assessment and care planning in complex situations to ensure carer and family involvement is clear
2.7 Ensure services are provided in a manner that recognises and optimises the caring relationship to maximise each person's potential for achieving their goals and addresses identified needs
2.8 Maximise agreed involvement of carer/s and family in assessment and care planning processes and decision-making
2.9 Ensure mechanisms are in place to support sharing and updating of information with carer/s and family


3. Involve carer/s, family and other informal support persons in monitoring client care plan implementation

Performance Criteria:

3.1 Ensure carer/s have a clear understanding of client-identified goals and the role planned services, support and resources have in achieving those goals
3.2 Ensure carer/s have identified their own goals and the role planned services, support and resources have in achieving those goals
3.3 Listen to observations of client, carer/s and family about aspects of care and services provided in relation to achieving those goals
3.4 Maintain appropriate level of rapport and communication with carer/s to support disclosure of information about delivery of services and resources in line with care plan
3.5 Maintain collaborative relationships with carers and other informal supporters (e.g. neighbours or friends), to ensure they can continue to provide the desired support to people with complex needs
3.6 Involve carer/s in identifying problems with implementing care plans and potential adjustments to best meet each person's needs

Learning Outcomes

On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.

Details of Learning Activities

Essential learning activities will take place during a series of 1 day workshops. You will also be required to undertake independent studies.

Some of the learning activities that you will undertake are:
• Analysis of current case studies
• Self- reflection exercises
• Discussion groups relating to theoretical and practice-based topics
• Problem based activities

Reflecting on your own work content is a significant aspect of this course, and you will be given opportunities during the workshops to discuss and think about your practice.

All courses and learning activities will be supported and complemented by RMIT’s learning management tool “blackboard”. You will be required to participate in on line learning activities each month using the discussion board forum.

Teaching Schedule

There are 10 workshops scheduled for this program. This course is taught and assessed together with the following course: CHCFAM801B: Develop an understanding of child inclusive practice

and will be covered in detail in workshops 4, 5 and 6.


May 2015Advanced approaches and practice in complex casesCHCCM705C: Work effectively with carers and families in complex situations.

CHCFAM801B: Develop an understanding of child inclusive practice

June 2015
July 2015

While your teacher will cover all the material in this schedule, the order is subject to change depending on class needs and availability of guest speakers and resources

Learning Resources

Prescribed Texts


Other Resources

Additional resources will also be available in the learning management tool “Blackboard”. A set of readings will be made available to you prior to each workshop. A list of program specific resources, including journals and texts that may support you in the program, can also be found on the link to the RMIT library in “Blackboard”.

Overview of Assessment

Assessment for this course is based on written case study identifying the situation and presenting issues of a client you are currently working or have worked with.

Assessment Tasks

This course has been clustered (grouped) for assessment with the following course: CHCFAM801B: Develop an understanding of child inclusive practice .

Assessment is a 3,000 page report focusing on a case study and analysing;

  • of the needs of the family,
  • child inclusive practices and
  • effective approaches in case managing this family.

Further details of how assessment tasks are mapped to individual courses are available from the Program Coordinator.

Assessment Matrix

The assessment matrix demonstrates alignment of assessment tasks with the relevant course. These are available from the Program Co-ordinator.

Other Information

Assessment Tasks Submission Cover Sheet
You must complete a submission cover sheet for every piece of submitted work, including online submissions. This signed sheet acknowledges that you are aware of the plagiarism implications.

It is strongly advised that you attend all workshops in order to engage in the required learning activities, ensuring the maximum opportunity to gain the competency.

You will receive verbal and written feedback by teacher on your work. This feedback also includes suggestions on how you can proceed to the next stage of developing your competency. Information regarding student feedback can be found at:;ID=9pp3ic9obks7

Student Progress
Monitoring academic progress is an important enabling and proactive strategy to assist you to achieve your learning potential. The student progress policy can be found at:;ID=vj2g89cve4uj1

Special consideration Policy (Late Submission)
All assessment tasks are required to be completed to a satisfactory level. If you are unable to complete any piece of assessment by the due date, you will need to apply for an extension. Information regarding application for special consideration can be found at:;ID=g43abm17hc9w

Academic Integrity and Plagiarism
RMIT University has a strict policy on plagiarism and academic integrity. For more information on this policy go to Academic Integrity Web site:;ID=kw02ylsd8z3n

Course Overview: Access Course Overview