Course Title: Develop interpersonal communication skills for the workplace

Part A: Course Overview

Program: C1071

Course Title: Develop interpersonal communication skills for the workplace

Portfolio: DSC

Nominal Hours: 30.0

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Code




Learning Mode

Teaching Period(s)


City Campus


365T Global Studies, Soc Sci & Plng


Course Contact: Mandy Morrison

Course Contact Phone: +61 3 99254065

Course Contact Email:

Course Description

This unit describes the skills and knowledge required by participants
to develop social interaction and communication skills to enable
them to participate in employment settings

Pre-requisite Courses and Assumed Knowledge and Capabilities

There are no prerequisite requirements for individual units of competency

National Competency Codes and Titles

National Element Code & Title:

VU20442 Develop interpersonal communication skills for the workplace


1: Identify areas of responsibility in own personal life

2: Develop strategies to promote self confidence

3: create a personal skills profile

4: Develop problem solving and decision making skills for work

5: Maintain personal health and hygiene

Learning Outcomes

In this course you will explore the following topics:

communication skills to participate in interactions with others

problem solving skills to identify and select appropriate communication strategies for different
audiences and different situations

· language and literacy skills to participate in conversations and clarify communication

· self management skills to identify and seek out sources of support for own communication needs

Overview of Assessment

Assessment in this course is determined via a combination of assessment strategies which will include:

Group discussions

Observations of practical tasks

Self assessment

A project