Course Title: Use routine workplace communication techniques

Part A: Course Overview

Program: C2173

Course Title: Use routine workplace communication techniques

Portfolio: SET

Nominal Hours: 30.0

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Code




Learning Mode

Teaching Period(s)


City Campus


130T Engineering (TAFE)


Course Contact: Anna Galluzzo

Course Contact Phone: +61 3 9925 4334

Course Contact Email:

Course Description

This unit covers the use of communication techniques for interacting with internal and external clients and following instructions. It includes handling routine enquiries, following and relaying routine instructions and engaging in workplace discussions. Though the prime focus of the unit is on speaking, listening and reading non-verbal cues, if reading, writing and visual literacy are intrinsic to the workplace communication these are included. Where reading and writing are the prime focus of the workplace function these are addressed in PSPGOV208A Write routine workplace materials.

Pre-requisite Courses and Assumed Knowledge and Capabilities


National Competency Codes and Titles

National Element Code & Title:

PSPGOV202B Use routine workplace communication techniques


1. Handle routine enquiries

2. Follow and relay routine instructions

3. Engage in workplace discussions

Learning Outcomes

Overview of Assessment

Assessment may incorporate a variety of methods including written/oral activities and demonstration of practical skills to the relevant industry standards. Participants are advised that they are likely to be asked to personally demonstrate their assessment activities to their teacher/assessor. Feedback will be provided throughout the course.