Course Title: Organise schedules

Part B: Course Detail

Teaching Period: Term1 2009

Course Code: OFFC5197C

Course Title: Organise schedules

School: 650T TAFE Business

Campus: City Campus

Program: C3216 - Certificate III in Business Administration

Course Contact : Hazel Sims

Course Contact Phone: +61 3 9925 1315

Course Contact Email:hazel.sims@rmit.edu.au


Name and Contact Details of All Other Relevant Staff

Nominal Hours: 15

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

None.

Course Description

This course describes the performance outcomes, skills and knowledge required to manage appointments and diaries for personnel within an organisation, using manual and electronic diaries, schedules and other appointment systems.


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

BSBADM307B Organise schedules

Element:

Establish schedule requirements

Performance Criteria:

1.1 Identify organisational requirements and protocols for diaries and staff planning tools.
1.2 Identify organisational procedures for different types of appointments.
1.3 Determine personal requirements for diary and schedule items for individual personnel.
1.4 Establish appointment priorities and clarify in discussion with individual personnel.

Element:

Manage schedules

Performance Criteria:

2.1 Identify recurring appointments and deadlines and schedule these in accordance with individual and organisational requirements.
2.2 Establish availability of attendees and schedule new appointments in accordance with required time lines and diary commitments.
2.3 Negotiate alternative arrangements and confirm when established appointments are changed.
2.4 Record appointments and manage schedules in accordance with organisational policy and procedures.


Learning Outcomes


The course describes performance outcomes, skills and knowledge required to perform the administrative support to teams and individuals in the management of diaries, schedules and other appointment mechanisms.  Students will provide evidence of maintaining schedules which meet individual and organisational needs and prioritising and negotiating competing demands.  Students will demonstrate their knowledge of a variety of scheduling activities.


Details of Learning Activities

Students will have access to the workplace (for part time students) or in the Virtual Enterprise (for full time students) to acquire the knowledge and skills to provide administrative support to teams and individuals in the management of diaries, schedules and other appointment mechanisms.


Teaching Schedule

Weekly schedule
PART TIME
  
Week 1Course Guide

What do we know about the importance of scheduling in an office?

Assessment
Textbook
Week 2Establish schedule requirements
 Text
Week 3Establish schedule requirements
 Text
Week 4Establish schedule requirements Text
Week 5Manage schedules Text
Week 6Manage schedules
 Work Diary due (20%)
Week 7Manage schedules
 Portfolio Due due (50%)
Week 8Manage schedules In class test (30%) 
Week 9 Mid semester break  
Week 9  
Week 10  
Week 11  
Week 12  
Week 13  
Week 14  
Week 15  
Week 16  
Weeks 17 and 18 Feedback and review


FULL TIME
WEEKLY SCHEDULE
  
Week 1Course Guide

What do we know about the importance of scheduling in an office?

Assessment
Textbook
Virtual Enterprise
Week 2 Establish schedule requirements
 
Text
Virtual Enterprise
Week 3 Establish schedule requirements
Text
Virtual Enterprise
Week 4 Establish schedule requirements
Text
Virtual Enterprise
Week 5 Manage schedules
Text
Virtual Enterprise
Week 6 Manage schedules
Text
Virtual Enterprise
Week 7 Manage schedules
 Portfolio due  - (50%) Virtual Enterprise
Week 8 Manage schedules
Work diary due - (30%)
Virtual Enterprise 
Week 9 Mid Semester Break  
Week 9  Virtual Enterprise
Week 10  Virtual Enterprise
Week 11  Virtual Enterprise
Week 12  Virtual Enterprise
Week 13  Virtual Enterprise
Week 14  Virtual Enterprise
Week 15  Virtual Enterprise
Week 16 Virtual Enterprise
Virtual Enterprise Portfolio due (20%)
Weeks 17 and 18Feedback and review 


Learning Resources

Prescribed Texts

Aspire Publishing, Customised Text for RMIT, Business TAFE Certificate III in Business Administration


References


Other Resources


Overview of Assessment

Students must demonstrate all elements of competency through a variety of methods showing their understanding of all elements of a particular competency to be deemed competent.

Assessment methods have been designed to measure achievements of each competency in a flexible manner.  Assessments will incorporate a variety of methods: class exercises, homework, the access to a range of diaries, planners and calendars to record and schedule appointments will be used.  Through the analysis of responses to case studies and scenarios, demonstration of techniques in a workplace or the Virtual Enterprise and direct questioning and written tests will ensure that the relevant competency standards are being met.

Learning activities include class-based discussion, exercises, small group work, online activities and situated learning in the Virtual Enterprise in order to develop competency including the underpinning skills and knowledge.

In addition to the assessments, formative and timely feedback is provided to the students throughout the duration of the course.


Assessment Tasks

 PART TIME STUDENTS

Assessment 1 - Work Diary (20%)
Students will download the marking criteria from the Learning Hub "Work Diary" which is a business scenario where the student will create a work diary for employees of a company.  The work diary will be completed individually.

Assessment 2 - In class test (30%)
Students will complete a closed book test based on the theory from the Aspire text book. 

Assessment 3 - Portfolio (50%)
Students will complete a portfolio of evidence based on the marking criteria guide found on the Learning Hub.

FULL TIME STUDENTS

Assessment 1 - Work Diary (30%)
Students will download the marking criteria from the Learning Hub "Work Diary" which is a business scenario where the student will create a work diary for employees of a company.  The work diary will be completed individually.

Assessment 2 - Virtual Enterprise Portfolio (20%)
Students will complete a portfolio checklist which comprises tasks contributing to the successful running of the business.  The checklist sheet covers all elements of competency and should be downloaded from the Learning Hub.  Tasks involve evidence of using Outlook, on behalf of staff of the organisation for various types of meetings and scheduling customer contacts and planning the promotion of the business.

Assessment 3 - Portfolio (50%)
Students will complete a portfolio of evidence based on the marking criteria guide found on the Learning Hub.


Assessment Matrix

ElementWork Diary


VE Portfolio

In class test


Portfolio

Establish schedule requirementsYESYESYES
Manage schedulesYESYESYES

Other Information

Grading

 

 

A pass in an assessment piece will result in a grade for the student.  Where a pass is achieved competency for that assessment is given. Where a pass is not achieved in any assessment piece an NYC (Not Yet Competent) grade will be given.  Competency MUST be achieved for each element of competency within a competency standard for a pass grade (or higher grade) to be given.  Where competency for all elements of competency is not achieved, an overall NN grade will result.

 

Submission of written work/assessment

 

 

All of your written work must conform with RMIT’s guidelines "Written Reports and Essays: Guidelines for Referencing and Presentation in RMIT Business" which can be found on the RMIT website.

 

 

 

All of your written assessment must be lodged by the due date in the format specified for the particular assessment task.  Written assessment must have a footer containing: student number, student name, course code, title of assessment and teacher’s name.

 

All of your written assessment must be lodged by the due date in the format specified for the particular assessment task.Written assessment must have a footer containing: student number, student name, course code, title of assessment and teacher’s name.

 

 

Staple your assignment.  Please do not place in plastic binders or plastic pockets.

 

Staple your assignment.Please do not place in plastic binders or plastic pockets.

 

 

Attach a signed Assignment Cover Sheet to each submission of written work or assessment.  Cover Sheets are available near the lifts on Level 13.

 

Attach a signed Assignment Cover Sheet to each submission of written work or assessment.Cover Sheets are available near the lifts on Level 13.

 

 

You must keep a copy of your assignment/written work, which can be produced if the original is lost or damaged.

 

You must keep a copy of your assignment/written work, which can be produced if the original is lost or damaged.

 

 

Late Submission of Work or Assessment

 

 

Only in cases of exceptional and genuine hardship (not including inconvenience or poor study planning), will limited extensions be considered.  Students must lodge a completed Application of Extension Form before the official submission date for the work or assessment.  Completed applications are to be addressed to the course coordinator and submitted via Reception on Level 13, Building 108.  Documentary evidence should be provided Note:  Extensions are not automatically granted.

Employability Skills

This course/competency includes the employability skills listed below which are assessable under the Business Services Training Package.

In order to be able to effectively demonstrate the required employability skills during the course, students should participate and aim to attend punctually.  Students are required to contribute to 80% plus of the required classes.  Please note that employability skills are assessed across the entire program.

Employability skills are a core component of the competency and if a student is unable to effectively demonstrate these skills, a mark of NYC (Not Yet Competent) will be given for the course.

Employability skills identified for this course are:

Communication
Teamwork
Problem solving
Initiative and enterprise
Planning and organising
Self-management
Learning
Technology

From July 2008 students issued with Training Package qualifications have been informed by their Registered Training Organisation that Employability Skills Summaries for Training Package qualifications can be downloaded from http://employabilityskills.training.com.au.  Registered Training Organisations are required to add the mandatory sentence providing the URL for the Employability Skills Summaries to Training Package and qualification testamurs from 1 January 2009.  The Australian Qualification Framework Implementation Handbook has been amended to show this requirement.

Course Overview: Access Course Overview