Course Title: Work effectively with culturally diverse clients and co-workers

Part A: Course Overview

Program: C3262 Certificate III in Aged Care

Course Title: Work effectively with culturally diverse clients and co-workers

Portfolio: DSC Portfolio Office

Nominal Hours: 20

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Contact: Susan Russell

Course Contact Phone: +61 3 99254637

Course Contact Email: usan.russell@rmit.edu.au

Course Description

This unit deals with the cultural awareness required for effective communication and cooperation with persons of diverse cultures

Pre-requisite Courses and Assumed Knowledge and Capabilities

Not Applicable

National Competency Codes and Titles

National Element Code & Title:	HLTHIR403C Work effectively with culturally diverse clients and co-workers
Elements:	1. Reflect cultural awareness in work practice 2. Accept cultural diversity as a basis for effective work place and professional relationships 3. Communicate effectively with culturally diverse persons 4. Resolve cross-cultural misunderstandings

Learning Outcomes

The leaner will have demonstrated the  essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role. This includes knowledge of:  Availability of resources and assistance within and external to the organisation in relation to cultural diversity issues, Own cultural conceptions and pre-conceptions and perspective of diverse cultures, Recognition of cultural diversity in Australian society with many individuals living in many cultures, Recognition of cultural influences and changing cultural practices in Australia and its impact on diverse communities that make up Australian society, Recognition of culture as a dynamic social phenomenon, Recognition of culture as a range of social practices and beliefs evolving over time, Recognition of impact of cultural practices and experiences on personal behaviour, interpersonal relationships, perception and social expectations of others, Recognition of the unique way individuals may experience a culture and respond to past experience, Recognition that the word ’normal’ is a value-laden, excluding concept that often precludes acknowledgment of the diversity of people, their life experiences and situations,The principles of equal employment opportunity, sex, race, disability, anti-discrimination and similar legislation and the implications for work and social practices,The role and use of language and cultural interpreters

The leaner shall demonstrate the ability to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role
This includes the ability to:
 Apply culturally respectful practices in the workplace and to demonstrate respect and inclusiveness of culturally diverse people in all work practices
 Form effective workplace relationships with co-workers and colleagues of diverse backgrounds and cultures
 Participate in identifying and implementing culturally safe work practices
 Respond respectfully and sensitively to cultural beliefs and practices that may cause harm
 Sensitively and respectfully communicate with persons of diverse backgrounds and cultures
 Use basic conflict resolution and negotiation skills
 Use effective strategies to address and eliminate discrimination and bias in the workplace

Overview of Assessment

The assesments shall include class role plays, class and group discussions re case studies, appropriate DVD’s and questionaires. These shall be designed to accomadate the dynamics of the students involved, and if so individual assessments if needed to the individual nedds of the student. All students will need to participate in an approxmate of 100 hours supervised practical placement.