Course Title: Work effectively with culturally diverse clients and co-workers

Part B: Course Detail

Teaching Period: Term1 2013

Course Code: EMPL5932C

Course Title: Work effectively with culturally diverse clients and co-workers

School: 365T Global, Urban & Social Studies

Campus: City Campus

Program: C3304 - Certificate III in Aged Care

Course Contact : Renee Costa

Course Contact Phone: +61 3 99250886

Course Contact

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 20

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

There are no formal pre-requisites for this course, however you will need to obtain a police check in order to participate in the practical placement and gain work in the sector as per legislative requirements.
You need knowledge of spoken English, as well as English literacy to a standard that is likely to meet workplace needs to enter the course. If you would like advice on the standard of English that is recommended for the course please contact the Course Co-ordinator via the details above

Course Description

This course deals with the cultural awareness required for effective communication and cooperation with clients of diverse cultures. In this course you will study  how you can reflect cultural awareness in your work practice, and how you can accept cultural diversity as a basis for effective work place and professional relationships. You will learn how to communicate effectively with culturally diverse people and how to resolve cross-cultural misunderstandings.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

HLTHIR403C Work effectively with culturally diverse clients and co-workers


1. Reflect cultural awareness in work practice

Performance Criteria:

1.1 Demonstrate awareness of culture as a factor in all
human behaviour by using culturally appropriate work
1.2 Use work practices that create a culturally and
psychologically safe environment for all persons
1.3 Review and modify work practices in consultation
with persons from diverse cultural backgrounds


2. Accept cultural diversity as a basis for effective work place and professional relationships

Performance Criteria:

2.1 Show respect for cultural diversity in all
communication and interactions with co-workers,
colleagues and clients
2.2 Use specific strategies to eliminate bias and
discrimination in the workplace
2.3 Contribute to the development of work place and
professional relationships based on acceptance of cultural


3. Communicate effectively with culturally diverse persons

Performance Criteria:

3.1 Show respect for cultural diversity in all
communication with clients, families, staff and others
3.2 Use communication constructively to develop and
maintain effective relationships, mutual trust and
3.3 Where language barriers exist, make efforts to
communicate in the most effective way possible
3.4 Seek assistance from interpreters or other persons
as required


4. Resolve cross-cultural misunderstandings

Performance Criteria:

4.1 Identify issues that may cause conflict
4.2 If difficulties or misunderstandings occur,
consider the impact of cultural differences
4.3 Make an effort to sensitively resolve differences,
taking account of cultural considerations
4.4 Address any difficulties with appropriate people
and seek assistance when required

Learning Outcomes

On successful completion of this course you will have developed and applied the required skills and knowledge to demonstrate your competency in the above elements.

Details of Learning Activities

Learning activities will take place in campus classrooms as well as in simulated workplace rooms that are equipped with equipment and facilities that are used in the Aged Care sector workplaces. You will receive training using current industry practices from trainers who are working in the industry. A range of educational resources are used including case studies, scenarios and practical information materials, audio visual materials, class discussions and practical demonstrations. Practical placement is an important learning activity and you will receive support, guidance and de-briefing from the trainers to maximise your learning in the work environment

Teaching Schedule

This unit will be taught alongside other relevant units. You will be required to attend the session on the dates listed below:

Wednesday   17/04/2013 - 09:30 to 16:30
Thursday        18/04/2013 - 09:30 to 16:30
Wednesday    24/04/2013 - 09:30 to 16:30 - morning session will be held at the immigration museum

Thursday         25/04/2013 - 09:30 to 16:30

Wednesday     01/05/2013 -09:30 to 16:30

The final assessment will be conducted on Wednesday 1 May.

You will be expected to engage in some homework/research activities throughout the period from 17/42/2013 to 01/05/2013
Note: If dates and times may need to changed due to unforeseen circumstances every effort is made to notify in advance. 

Learning Resources

Prescribed Texts


Other Resources

To support delivery of this Unit you will have access to the RMIT simulated home room which provides industry standard equipment and resources. In addition you will be provided with the latest information on current memos and updates from within the industry.

Overview of Assessment

In this course you will be assessed on the knowledge and skills that you have developed to meet the competency requirements of this course. You will complete assessments to determine your knowledge throughout the course which ensures you are equipped to perform your job role in the Aged Care sector, and the second method of assessment is where you give practical demonstrations of the tasks required in the job role for this course. These assessment tasks are conducted after you have had adequate preparation for the assessment and you will be supported throughout the assessment process. Some of the practical tasks will be done in the purpose-built facilities at RMIT; others will be done in your placement in a workplace setting.

Assessment Tasks

For this Unit you will be assessed on your skills and knowledge in a number of ways. Most of the skills you need can be developed and then demonstrated within the classroom as you communicate with your fellow students, and in addition, particular scenarios will be provided by the teacher where you can show further competence to meet the requirements of the unit.

A further check of your skills will be included as you undergo your work placement, and finally there will be a knowledge questionnaire, Final Assessment Seven at the conclusion of the teaching period (01/05/13) to to finalise your demonstration of competence.

The teacher and coordinator will prepare you throughout the program for the assessment tasks and assistance is available.

Assessment Matrix

Course Overview: Access Course Overview