Course Title: Provide support to meet personal care needs

Part B: Course Detail

Teaching Period: Term2 2014

Course Code: HWSS5697C

Course Title: Provide support to meet personal care needs

School: 365T Global, Urban & Social Studies

Campus: City Campus

Program: C3304 - Certificate III in Aged Care

Course Contact : Renee Costa

Course Contact Phone: +61 3 99250886

Course Contact

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 50

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

There are no formal pre-requisites for this course, however you will need to obtain a police check in order to participate in the practical placement and gain work in the sector as per legislative requirements.
You need knowledge of spoken English, as well as English literacy to a standard that is likely to meet workplace needs to enter the course. If you would like advice on the standard of English that is recommended for the course please contact the Course Co-ordinator via the details above.

Course Description

In this course you will gain the knowledge and skills to support or assist a client with their personal care needs within the framework of an individualised care support plan, as required by workers within their designated role and responsibilities in the Aged Care sector. You will learn how to apply your understanding of a client’s personal support requirements, and provide that support within the context of maximum client participation. You wil learn how to recognise and report changes in a client’s health and/or personal support requirements, and you will learn how to complete the reporting and documentation that is required within the time frame of an indivisualised care support plan on the job.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCICS301B Provide support to meet personal care needs


3.Address personal support requirements

Performance Criteria:

3.1 Prepare and use necessary processes, equipment, aids and appliances in an appropriate and safe manner
3.2 Provide support or assistance according to the personal care plan and organisation policies, protocols and procedures
3.3 Provide support or assistance in the context of identified risks
3.4 Assist client, as required, with:
• showering
• bed bathing
• shaving
• dressing, undressing and grooming
• toileting and the use of continence aids
• eating and drinking using appropriate feeding techniques
• oral hygiene
• mobility and transfer including in and out of vehicles and falls recovery techniques
3.5 Provide support or assistance with technical care activities according to the personal care plan and organisation policies, protocols and procedures
3.6 Clarify difficulties in providing support to meet client needs with client and a supervisor and address within organisation protocols
3.7 Maintain confidentiality, privacy and dignity of the client with organisation policy and protocols
3.8 Perform work to the standard required by the organisation


4.Recognise and report changes in client health and/or personal support requirements

Performance Criteria:

4.1 Identify variations in personal care support requirements and report to supervisor
4.2 Work with person and supervisor to identify required changes to processes and aids
4.3 Identify variations and concerns about client's health
4.3 Report variations and concerns about client's health to the supervisor


1.Apply understanding of client's personal support requirements

Performance Criteria:

1.1 Review personal care support plan with client to confirm support requirements to address personal care needs
1.2 Confirm personal support requirements within scope of knowledge, skills and/or job role and seek appropriate support/inputs for those outside scope
1.3 Consider the potential impact that provision of personal care support may have on the client and confirm with supervisor
1.4 Consider specific cultural needs of the client relevant to personal support
1.5 Consider risks associated with the provision of support and confirm with supervisor
1.6 Identify equipment, processes and aids for providing assistance and promoting independence
1.7 Identify aspects of processes and aids outside skills and knowledge and/or job role and seek appropriate support


2.Provide support within the context of maximum client participation

Performance Criteria:

2.1 Confirm procedures with the client
2.2 Consider and confirm the client's level of participation in meeting their personal care needs
2.3 Confirm the client's preferences
2.4 Provide the client with information to assist them in meeting their own personal care needs


5.Complete reporting and documentation

Performance Criteria:

5.1 Comply with the organisation’s reporting requirements, including reporting observations to supervisor
5.2 Complete documentation according to organisation policy and protocols
5.3 Maintain documentation in a manner consistent with reporting requirements
5.4 File documentation according to organisation policy and protocols

Learning Outcomes

On successful completion of this course you will have developed and applied the required skills and knowledge to demonstrate your competency in the above elements

Details of Learning Activities

In this course you will develop the knowledge and skills required by workers within their designated role and responsibilities to support or assist a client with their personal care needs within the framework of an individualised care support plan. There will be individual and group activities during classes, field visits and guest speakers. The Certificate III Aged Care includes two field placements with a total of 130 hours across the whole program and the knowledge and skills you gain in this course will be developed further through placement.

Teaching Schedule

1Standards, Privacy and confidentiality, Roles of aged care worker and Healthy body system
2 Nervous system, Respiratory System and standards
3Cardiac, digestive and reproductive systems
4Use of equipment and continence aids

Learning Resources

Prescribed Texts


Other Resources

During sessions you will be directed to industry sources of information and provided with a workbook to complete throughout the course. You will also be directed to other learning materials and websites if required

Overview of Assessment

In this course you will be assessed on the knowledge and skills that you have developed to meet the competency requirements of this course. You will complete assessments to determine your knowledge throughout the course which ensures you are equipped to perform your job role in the Aged Care sector, and the second method of assessment is where you give practical demonstrations of the tasks required in the job role for this course. These assessment tasks are conducted after you have had adequate preparation for the assessment and you will be supported throughout the assessment process. Some of the practical tasks will be done in the purpose-built facilities at RMIT; others will be done in your placement in a workplace setting.

Assessment Tasks

Completion of all activities are in the student manual that the students will receive at the commencement of the course. The manual will form assessment 1 for this course.1 which includes activities 1 -44 inclusive which cover all body systems and application to the work of the aged care worker.
Assessment 2: covers element 2 ( 2.1, 2.2) particularly, facilitating review of knowledge learned as applied to nutrition, hydration and exercise and activity.

Assessment Matrix

A detailed matrix will be available from the teacher

Other Information

Assessment Tasks Submission Cover Sheet
You must complete a submission cover sheet for every piece of work, including online submissions. This signed sheet acknowledges that you are aware of the plagiarism implications.
It is strongly advised that you attend all workshops and classes in order to engage in the required learning activities, ensuring the maximum opportunity to gain the competency.
You will receive verbal and written feedback from your teacher on your work. This feedback also includes suggestions on how you can proceed to the next stage of developing your competency. Information regarding student feedback can found at:;ID=9pp3ic9obks7
Student progress
Monitoring student progress is an important enabling and proactive strategy to assist you to achieve your learning potential. The Student Progress policy can be found at:;IDvj2g89cve4uj1
Special Consideration Policy
All assessment tasks are required to be completed to a satisfactory level. If you are unable to complete any piece of assessment buy the due date, you will need to apply for an extension. Information regarding application for special consideration can be found at:;ID=g43abm17hc9w
Academic Integrity and Plagiarism
RMIT University has a strict policy on plagiarism and academic integrity. For more information on this policy go to Academic Integrity website:;ID=kw02ylsd8z3n

Course Overview: Access Course Overview