Course Title: Produce Complex Business Documents

Part B: Course Detail

Teaching Period: Term2 2008

Course Code: COSC5794C

Course Title: Produce Complex Business Documents

School: 650T TAFE Business

Campus: City Campus

Program: C4114 - Certificate IV in Business Administration

Course Contact : Sylvia Baroutis

Course Contact Phone: +61 3 9925 5469

Course Contact

Name and Contact Details of All Other Relevant Staff



Sylvia Baroutis
Program Coordinator
Tel (03) 9925 5469
Level 13, 239 Bourke Street
Melbourne 3000

Nominal Hours: 70

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

This course covers the design and development of business documents using complex technical features of word processing and/or desktop publishing software.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

BSBADM402A Produce Complex Business Documents


Analyse document requirements

Performance Criteria:

1. Organisational and task requirements are identified prior to document design.

2. Complex technical functions of the software are evaluated for their usefulness in fulfilling the requirements of the task.

3. Document requirements are matched with software functions to provide efficient production of documents.


Design complex documents

Performance Criteria:

1. Document structure and layout are designed to suit the purpose, audience and information requirements of the task.

2. Document is designed to enhance readability and appearance and meet organsiational and task requirements for style and layout.

3. Complex software functions are used to enable efficient manipulation of information and other material and ensure consistency of design and layout.

4. Manuals, user documentation and on-line help are used to overcome problems with document design and production.


Produce documents

Performance Criteria:

1. Complex operations used in development of documents achieve required results.

2. Documents are previewed, adjusted and printed in accordance with organisational and task requirements.

3. Documents are named and stored in accordance with organisational requirements and the application exited without information loss/damage.

4. Documents are prepared within designated timelines and organisational requirements for speed and accuracy.


Use safe work practices

Performance Criteria:

1. Workspace, furniture and equipment are adjusted to suit the ergonomic requirements of the user.

2. Work organisation meets organisational and statutory requirements for computer operation.

3. Energy and resource conservation techniques are used to minimise wastage in accordance with organisational and statutory requirements.

Learning Outcomes

Details of Learning Activities

Learning activities will include class-based discussions, hands-on exercises, reading, and case studies together with independent research on the internet.

Students are required to collect (and bring to class) a folder of documents that can be used as resources from which to design their own documents.  Examples can include, forms, reports, prospectuses (or other long documents) invitations etc.  Students will be expected to design and produce their own individual documents as well as submitting examples produced from the textbook for feedback, as class exercises.

Teaching Schedule

Week beginning  
Week 1  - 7 July

Office Procedures   

Overview of course                                                                           

Homework:            Read pages i -   xxxiii on Office Procedures   

Revision exercises                                                                                                   

Week 2 -
14 July
 Fonts and Effects
 Graphics, Linked Text Boxes
 Underpinning skills
 Section 1 - Price and Wix Text
 Original portfolio design 1 due (to be produced in class 2)
Week 3 -
21 July

Newspaper Columns

 Section 1 - Price and Wix Text
Week 4 -
28 July
 Automatic Hyphenation
Underpinning skills
 Section 1 - Price and Wix Text
 Original portfolio design 2 due (to be produced in class 2)
Week 5 -
4 August
 Bullets and Numbering

Section 2 - Price and Wix Text
Week 6 -
11 August
 Mathematical Calculations
Section 2 - Price and Wix Text 
Original portfolio design 3 due (to be produced in class 2)
Week 7 -
18 August
 Mathematical Calculations
Section 2 - Price and Wix Text
Week 8 -
25 August
 File Management, Fields, Hyperlinks
 Linking and embedding
 Section 3 - Price and Wix Text
Week 9 -
8 Sept
 Mail Merge and
 Advanced Options
 Original portfolio design 4 due (to be produced in class 2)
Week 10 -
15 Sept
 Templates, Styles
 Headers & Foot
 Section 4 - Price and Wix Text
Week 11 -
22 Sept
 Section 4 - Price and Wix Text
 Original portfolio design 5 due (to be produced in class 2)
Week 12 -
29 Sept
 Section 4 - Price and Wix Text 
Week 13 -
6 Oct
Tables of Contents, Indexes,
 Section 5 - Price and Wix Text
Week 14 -
13 Oct
 Section 5 - Price and Wix Text
 Original portfolio design 6 due (to be produced in class 2)
Week 15 -
20 Oct
 Master Document,
Tracking changes
 Section 5 - Price and Wix Text
Week 16 -
27 Oct
 Underpinning Skills Assessment
Week 17/18 -
3/10 Nov
 Special Consideration/Resit 

Learning Resources

Prescribed Texts

Produce Complex Business Documents, Word 2003, Cheryl Price and Julia Wix, Software Publications


Other Resources

Students are required to collect a file of documents to assist with the production of original portfolio designs.

Overview of Assessment

Students must demonstrate an understanding of all elements of a particular competency to be deemed competent. Assessment methods have been designed to measure achievements of each competency in a flexible manner. Assessments will incorporate a variety of methods: class exercises, homework, practical project and tests. Students are advised that they are likely to be asked to personally demonstrate their assessment work to their teacher to ensure that the relevant competency standards are being met. In addition to the assessments, formative feedback is provided to the students throughout the duration of the course

Learning activities will include class-based discussions, exercises, reading and reflection on various activities, together with independent research in order to develop competency including the underpinning skills and knowledge.

Assessment Tasks

A portfolio of original documents designed and produced by the student under supervised conditions in class (as described on the portfolio sheet) - 30% 
(Please note documents not produced in class on the due date and verified by the teacher will not be accepted for assessment purposes)

Underpinning skills - demonstrated in class under supervised conditions (as described on the skills sheet) - 20%

End of Semester Test - 50%
(The test will comprise both theory and practical aspects.  The theory aspects of the test will be ’closed book’.  The practical components of the test will be ’open book’)

Assessment Matrix

Course Overview: Access Course Overview